Leisure World Group Reviews 

Great experience at Leisure World Catterick. The staff on the service desk were really helpful, friendly and knowledgeable. The engineers were thorough and highlighted issues that we were not aware of.

Bought a Camper van from Leisure World , and found the Maxview Router didn't work . Karen booked me in and Danny and Luke attempted to sort out the problem . Having no success, Luke ordered a new Router and fitted it . Problem solved . Excellent After Sales Service

We were served by Lee D at Catterick caravans. He was extremely friendly and helpful, even taking our parcel to the car. Excellent service from Lee D.

First class service. Campervan went in for hab check and warranty claim. Communication was fantastic and completed hab check on time.

Arrived excitedly to collect our new motorhome today! Sold by Margaret. Quick turnaround from purchase to collection. Thorough handover by Stephen who went round the vehicle, inside and out, showing us everything and explaining bits and pieces.
On one of our previous visits I had also spoken to a great chap in the service department here who was also knowledgeable and helpful.
An added bonus here is the huge shop stocking everything you could possibly need!
And the restaurant serves delicious food.

Update to my previous review:

I’m pleased to share a much more positive update following a long and in-depth conversation with Andrew Briggs, their Head of Sales & Aftersales, earlier today.

Andrew was completely apologetic and acknowledged that things should never have been allowed to reach the state they did. After our discussion, it’s clear he’s taken the situation by the scruff of the neck. He’s already busy reorganising processes and staff training to bring their standards up to where they need to be—which makes sense given his background with the likes of Porsche, BMW, and Kimberley.

I’m happy to report that I’ve received a full apology and a swift reimbursement of the monies I paid out. As a result, I have withdrawn my court claim and the report to the AWS. Andrew proved to be a man of his word; not only was the payment handled immediately, but the service department also got straight in touch to discuss options for scheduling my outstanding warranty work at my convenience.

I’ve had my rant, but I now want to thank Andrew for his time and for stepping up. I feel much more reassured that things are on the right track, and I’m more than happy to give Leisure World the opportunity to prove they are worthy of my business moving forward. I’m a firm believer that everyone deserves a fair chance to put things right, so let’s see what the future brings. Wishing Andrew every success with the turnaround.

First class service, I have used this company several times and I have never been disappointed.

Although dissapointed with the build quality of our swift conqueror (sh**e) all the niggly little problems have been dealt with by leisure world and Hannah the young lady in service dept was a pleasure to deal with !!

Staff very helpful nothing was a trouble 🙂

Friendly customer service, service technicians appear to have done a good job servicing my Caravan.
However I am disappointed to find out that Catterick caravans are no longer taking on Eldiss warranty work. I have continued to have my caravan serviced here due to warranty capabilities having required work in the past for water ingress.

Hannah greeted us and went through everything that was needed to be done. After the job was done by Lee, she then showed us the work that had been done. Very friendly and polite. Well done Hannah

Sophie in the service team was brilliant with our caravan repair & service, when the technician went on sick leave she kept us updated on the situation with our caravan and what she had done so the caravan could be repaired we got a phone call every couple of days which gave us reassurance that progress was been made. Her pleasant nature is a credit to your company. She went above and beyond to ensure we were kept up to date. This is the best service experience I have had with your company. The world needs more Sophie’s

Saw a great dog coat when visiting the store outbound on our travels but non in our dogs size. Lee got a XS & S ordered for us to try when passing by on our return & phoned us to inform they'd arrived & put to one side for us to try. One was a perfect fit. Good price, great customer service rather than the common retail experience of 'if it's not out we don't have them'

Excellent yearly service by Lee at Catterick, everything sorted brilliantly! Sophie was always on hand with help and advice: she is knowledgeable and efficient, providing excellent Customer Service in a professional, friendly and positive manner.
Improvements to the shop floor work well and the cafe is a real asset: great food and friendly, helpful staff.

We bought our Campervan in November and have been back a couple of times to sort out a few snagging issues. The service team have done their upmost for us and couldn’t have been more polite and helpful. We’re newbies to this life and so this meant a great deal to us.
Also bought various items. Realised one or two things didn’t suit us, as we’re still learning and the sales team in the shop again couldn’t have been more helpful.
Highly recommended.

Mat was faultless, very friendly, extremely knowledgeable about our Adria van. He quickly replaced a damaged speaker and was very willing to spend time with us answering any questions we had about our new van.

The service provided this week was brilliant. From a call the week before to confirm my appointment through to the day of our habitation check the personal attention to detail and updates were very well received.

You hear lots of complaints about poor after service in this industry. My experience with Leisure World has been excellent.

Thank you to Karen and Danny 😀

We visited Leisure world originally when we were looking for starter items after we had purchased our caravan. The shop is very well stocked and the cafe very tempting. We were new to caravanning and found all of the staff both friendly and knowledgeable with regard to accessories we would require. I should highlight Ben who we dealt with the most, he provided excellent service and went out of his way to get the items we wanted.
Our original visit was almost a year ago and we have visited frequently since then, including today. We did have a couple of issues with the items we originally bought but we contacted Ben and he sorted these out promptly without any fuss. So a great experience all round, highly recommended.

Brought my camper van in for a habitation check. The staff are so friendly, helpful and efficient. The facility has so much to offer to restock and the cafe is amazing.

Our caravan was in for a service. On collecting we mentioned to Sophie we had a problem with the front drawer. She found a service technician who sorted it within 10 minutes. Excellent customer service from Sophie and the technician who fixed the drawer. Unfortunately we can’t remember the technicians name.