Bad Experience
I just wrote to them (through their website) a very complimentary description of a pair of slippers I bought last season at Costco and nicely asked if they would be making them again this coming fall/winter season. I even sent a screenshot of the product in its labeled paper wrapper. What I got back was, "Sign up for our (marketing) emails." In my opinion, not an appropriate answer, which could have at least thanked me for loving their product. New York inconsiderateness at its best, I guess. The icing on the cake is that you can't even write back to them by replying to their email (which comes from "info" at their website address ) because their servers reject it every time as a "security or policy violation." There is no customer service phone number to be found. I really wonder if this company knows what it's doing and/or cares about its customers or its products. I will avoid everything they offer like the plague.