lemonlunar.co Reviews 

195
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, most reviewers were unhappy with their experience overall. Many customers faced significant issues with their orders, frequently experiencing long delays, non-delivery, or receiving incomplete items, even after paying for expedited shipping. People also reported considerable frustration with the return process, citing difficulties in initiating returns, problems with the return portal, and being denied refunds or returns for faulty or misdescribed products. However, some customers also noted positive aspects, praising the quality of certain products, describing them as beautiful, well-fitting, and made from good materials. Conversely, a few other people also felt that products were often of poor quality, faulty, or not as described, with issues like seams coming undone or dyes staining other items. While some reviewers experienced fast and smooth delivery, many others reported significant delays, missing parcels, and a lack of communication regarding their order status.

What people talk about most

Product

Users describe ambiguous interactions with product, with many reviewers expressing significant... See more

Order

Clients share negative opinions on order, with many reviewers advising against ordering from this company due... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing significant disappointment,... See more

Return policy

Customers consistently note negative experiences with the return policy, describing the process as bizarre... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many expressing frustration over significant... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Order at your own risk. My order took weeks to arrive, with very little transparency throughout the process. I received generic update emails that made it appear as though delays were due to shi... See more

Rated 1 out of 5 stars

Wish I’d read these reviews before ordering. Ordered through concession on boohoo. Quality is so bad for the price, the body suit has straps that are attached like bra straps but everytime you even mo... See more

Rated 1 out of 5 stars

I placed an order via Debenhams on Christmas Eve with express delivery. 3 weeks later parcel arrived with only one item of 2. Such a long returns process I don’t have hope with getting my money back,... See more

Rated 1 out of 5 stars

Excuse my language but what a shit company with slow and poor customer service. I ordered an outfit on Saturday next day delivery. Today is Thursday and I am yet to receive my package. I emailed multi... See more


2.4

Poor

TrustScore 2.5 out of 5

195 reviews

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No history of asking for reviews

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2.4

All reviews

(195)

80 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mesh Diamante Set

I ordered the Kendall mesh diamanté maxi skirt with the Khloe mesh diamanté top and wore it for New Years and got so many compliments. I was literally the star of the show not only because I was glistening in the lights. The packaging and shipping was very quick. I definitely will purchase from here again!

January 1, 2025
Unprompted review
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Rated 1 out of 5 stars

SHOCKING COMPANY DO NOT ORDER

SHOCKING COMPANY DO NOT ORDER. Placed an order on the 4th of December from a UK address. Its now been over a month and still haven't received what I paid for. There customer service is shocking and they do not respond. Lemon Lunar you should be ashamed Ill be taking this further.

January 6, 2025
Unprompted review
Rated 1 out of 5 stars

They steal from you

They steal from you! Placed an order on 1/12/2024 received totally incorrect items nothing that I ordered on the 24/12/2024 tried to get a refund and was told I can only get a credit note even though it’s not what I ordered. Have been asked to send pictures since I sent pictures they will not reply! Do not buy from them !

December 1, 2024
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

Wish I had read reviews about this company before I ordered!!
Spent £150 on clothes that I’ll probably never receive!
Customer service told me they’d send tracking details which they haven’t and blamed the Christmas rush even though I ordered weeks before Christmas!
You should be ashamed of yourselves, this was my daughters Christmas gifts and you are nothing short of thieves 🤬🤬🤬🤬🤬

January 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Small size

Hey, I loved the dress, it made me look beautiful all night, it was very shiny, just how I wanted it.🥰

December 31, 2024
Unprompted review
Rated 1 out of 5 stars

Horrific! You’ll never get it. Don’t order!

Gutted I saw these reviews after I spent £75 on an order. Never received I actually am in doubt it was ever shipped. They send “tracking” which claims it’s delayed. I reached out to customer service who said it was because of Christmas even though it was ordered a month before Xmas. They said they’d follow it up and they said the courier had attempted delivery which was false and the tracking also didn’t note that, it had not changed. Complained multiple times to customer service to never receive a reply. Ended up disputing the payment with my bank to get my money back.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Birthday dress review

I bought this dress for my birthday and received so many compliments I had no issues , fast delivery and true to sizing I’d definitely purchase another dress again !

December 30, 2024
Unprompted review
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Rated 5 out of 5 stars

5 stars

I love lemon lunar! Statement pieces to elevate my wardrobe. Always so pleased with their work and service :)

December 28, 2024
Unprompted review
Rated 5 out of 5 stars

Gorgeous

Hello, Lemon Lunar has stellar dresses. They fit well and the fabric is quality. They did forget one dress from my order, but they were easy to contact and sent me the item in a timely manner.

September 20, 2024
Unprompted review
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Rated 1 out of 5 stars

They will steal from you

They will steal from you. Do not order this from your company. They do not ship out packages or respond to customer service emails. They will pretend it’s the “couriers” fault but they didn’t even dispatch the order to the shipping company. They just created a shipping label for over a month. Shut this company down.

November 30, 2024
Unprompted review
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Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY! Package never arrived, they do not use a courier with signature on delivery or even proof of delivery. Spoke to customer service multiple times and they could not offer proof of delivery, would not resend the dress or give refund. Lose my money.

November 29, 2024
Unprompted review

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