Lenovo Reviews 

Don’t buy from Lenovo

Damn I wish I read all the previews reviews before I bought. Utterly useless delivery. UPS which they use is a shit service. And yes I get directed to India for a Danish purchase. And took a lot of chasing to get my laptop.

To only discover it got shipped with no battery. And now I’ll have to chase that up. Horrible. Horrible. Who sells a laptop without a battery. It’s possible but just useless service

Now I have to go buy one from them
It again battery they sell don’t have full connection to the wall. Again have to call them to get that sorted out. What an idiotic company

Lenovo use this bloatware to push ads of their products. I have genuenly found no use for this software other battery reports and finding out if your warranty has run out. And there are other ways to do that.

Also they want you to pay to keep your pc updated although that should be free as you already paid them for the laptop 🤦

Donot buy this bloody shit Lenovo Desktop.
Its charging cable gives problems.
Eventhough it is plugged in, PC will not find out whether cable is plugged in.
It will keeping on loosing the battery power.
I wasted my money in buying this shit.

I have been in contact with Lenovo for over a month, I have a touchpad that never worked properly on my laptop but only now it became a problem as I started using this laptop at the school.
I reached out to Lenovo and also added a smaller problem a of backbleed of the screen.
Lenovo has been now with me in a conversation for over a month. They asked me to run a bunch of diagnostics, send photos, boot into BIOS, send them screenshotrs see when it happens etc.

I fulfilled everything and they started asking me to show the backbleed with different backgrounds on my screen. Something that I absolutely don't have the patience or time for.
Following this I asked them to only fix my touchpad to which I already completely over and over tried everything they asked me to do and send them the results.
They declined to service me, when I asked them why they said because I did not complete all troubleshooting - but weren't able to pinpoint which (because I did do everything) They also declined to pass this to their superior so here I am trying to get my laptop fixed within the warranty. And all they seem to do is prolong my problem until it runs out of warranty.

EDIT: for illustration we have 26 mails in the conversation. and somewhere around the number 20 I started be annoyed with them.

I bought a lenovo legion 7.
Didn't bother to check trustpilot.

I have called customer service so many times no response.
They just transfer you to India.. :/.

When you buy a computer you get fast response. When you have paid you are on your own.

I was naive and thought Lenovo.dk was serious, apparently not.

An entire month after, my computer is still not sent out.
The customer service will NOT call back.. even when they say so.

I'm on hold right now, over 1hour 13min.

I would give up, but they have my money.

I learned a good lesson when buying a computer on the official website lenovo.dk
I ordered 1073075224339 a computer on the official website on January 21st. I canceled after an hour because I made a mistake when ordering. I received an email confirmation that my order was cancelled. A day later I received an email stating that my order had been sent to me. And the next day the money was withdrawn from my account. I did not receive the computer, the parcel cannot be tracked, since it was not sent. No one answers my emails to your service. It's been 17 days since I canceled my order and I haven't received anything other than a debit from my account.
I'm just shocked swindler
They received payment and cancel the order.. and then pretend they have no idea what's going on
They totally look like windlers
With disrespect to you
Sanna Andersen

I have ordered a Legion during black Friday, with a good discount. I received an email saying that they immediately blocked the money on my card, but they would have not taken it until the pc has been shipped. Despite this, on Monday the money was withdrawn. My order could not be found on the Lenovo website, but the customer service swore that it was in the system and I just had to wait. 3 weeks later, my pc finally arrived. I unboxed it, turned it on, and discovered that it could not boot. Calling the technical support confirmed that Windows was not there, and recommended to contact the customer service. At this point, I can imagine that I was not the only one with this problem, and that's why they deactivated that number at least since December 20. Eventually, I managed to get the number of the Finnish support, where they told me to write them an email. Guess what? Both the Danish and Finnish customer services cannot receive emails. They get bounced back. It was not clear at all that this pc was sold without Windows, and after ordering it it's basically impossible to figure out the exact configuration.

I'll never buy from Lenovo.com again.

few drops of coffee on the damn case and its CUSTOMER INDUCED DAMAGE i hope they send it back they way i send it so i can fix the damn thing myself

Absolutely disappointing and terrible service.
1 year old computer that cost me 12K, stopped working suddenly, their lab found "water damage" and refuse to fix it under the warranty.
Asking for 7500kr for parts that cost half of that on the market.
Iv'e been a Lenovo customer for 10 years, bought over 5 computers over the years - Never will again

Bought a laptop firectly on lenovo website. In the first 2 weeks, my touchpad started to malfunction. Took me two months, and two changes of keyboard, touchpad and then the motherboard. Had to call customer support every week to get updates because everytime they promised me domething, nothing would happen. They have literally nothing under control. Their products are faulty and their service is the worst I have ever experienced, only lies and unfulfilled promises. Avoid buying things from them!!!

There should honestly be a massive class action lawsuit against Lenovo for such unethical business practices. Don't buy anything as a private consumer from Lenovo. Lenovo is great for businesses, but horribly unethical for consumers. They design their consumer lines with flaws made to drop after your warranty expired, and then they will charge you an arm and a leg to repair it.

I've been in this repair process for MONTHS. Customer support repeatedly tells me "we are delayed, sorry. We can't provide more information. Parts are being shipped and we don't have a tracking number." So I've essentially shelled out 2.000 dkk to repair a faulty design and they then hold onto it for months without providing customers any information. It's extortion.

You will pay more in repairs and stress/headaches than with any other Laptops on the market.

500$ 3 year old Lenovo VR camera is now a paperweight...useless!!!!!
I can no longer get spare batteries for my 3 year old lenovo camera.. batteries were not allowed to bring on airplane home from holiday since they were a danger to flight safety and were bloated and not working .. after 1 year!!!!
Since not purchased in Denmark they had only 1 year warranty and can no longer be purchased!!!!
Lenovo refuse to take any responsibility and send me in circles regarding support!!!
Shame on you Lenovo!

When you return a product be aware that the mail from TNT (logistic company) will probably be in the spam folder, with a big warning from Gmail, "Avoid opening etc..". Turns out that gmail will not search spam if you search for noreply at tnt.com. It would be a good solution to put the directives from TNT under "My Order" page on Lenovos site...

they stole money from me.
i ordered an adapter for my computer, they confirmed the order, but never notified me about picking it up, not UPS or lenovo. then the order apparently sat around until they sent it back, then they did not pay me back the money for the adapter, and now they refuse. their support is awful, only in English and very much made to confuse you. i would absolutely never order from them again or recommend it. i have notified my bank about it and on Monday i will contact the police to ask about my rights and how to handle this. also i ordered the adapter because the one i got with my computer broke like a week after i got it... what a dumpster fire

Bad support and terrible delivery, I would not recommend anyone to buy their products from their own website.

The sales staff from Lenovo's own website scammed me into buying a computer with on-site warranty, promising that I could have it upgraded by a technician at my house, thus only paying for the parts and keeping the warranty.

He was very insisting that I should just buy the computer with less specs than I needed and upgrade it this way.

After I buy the computer and contact Lenovo support, I'm told that upgrades aren't covered by the on-site. And that by the way I'm not even allowed to upgrade the computer myself without losing the warranty.

I've been in contact with support which keeps throwing me around to random new people and departments who give me meaningless robot answers showing, that they haven't even read or understood what my problem is.

I'm now left with a computer with no support and no warranty if I upgrade.

I have filed a complaint about this case with the Danish consumer ombudsman.

I deal with this company on a daily basis, since my company have about 1000 lenovo pc's. Pretty poor quality, and now they wont repair keyboard keys that has falling off, due to their dirt poor quality, that decreases every year.
And the amount packaging they use for their products, in these "reduction of greenhouse gasses" are no less than shameful. Some machines arrive in 4 layers og bags, plastic, cardboard. As soon as Lenovo bought up IBM, they started making crappy pcs.

bought a laptop, arrived in like 4 days. Works well for now, so all in all 5/5. lets hope it stays like that

Don't buy "Onsite Support" or "Premium Care Onsite Support" from Lenovo as they won't do things when you have problems.

I had bought onsite support and now as my laptop is missing 2 non-standard screws on the bottom cover they won’t help. They cannot send them, so I could fix it myself and they can't send a guy to put them in(onsite support), because that is not covered by Onsite Support and it's against company policy to just send the screws.

If they could just send it it would be less cost for them and I can still use my PC as I need it because of Covid-19.

From Lenovo Vantage:
Onsite Support
- Parts & Labor
- Basic Phone Support for hardware Issues
- Faster - repairs done at your location

Then Why did I buy support if I can't get the part or the onsite support? This bureaucracy is what kills a company.

Lenovo sells supplimentary products eg. VIP warranty/insurance. Which I tried. Horrible experience. Lenovo had no idea what they are selling and small print does not come up before buying. Apparently this insurance is handled by IBM and a small Danish subcontractor. If you wish to terminate the contract (made directly with Lenovo) you/I will have to contact a fourt company in the UK! Say's it all - horrible!