Lenovo Reviews 49

I purchased a laptop from them on October 8th and cancelled the order immediately. However, the item was still shipped, and it was returned to their warehouse on October 20th. Since then, I have been waiting for my refund, which has still not been processed.

Every customer service representative I’ve spoken to has repeated the same message—that the refund will be processed “right away”—yet I have not received it. Based on this experience, I cannot recommend purchasing from this company.

Fast handling on Lenovos side, crappy pretend delivery attempt, as always, from UPS. Really should use literally any other courier for deliveries to Sweden...

Excellent, fantastic service
So grateful for the awesome support of Mr Lari. He’s very kind, warm, helpful, polite, patience. Listen to all my enquries. He made me feel very welcome. You can feel that he really cares to give the best support to the customer. A million tks Mr Lari.
Best regards,
Eden

never buy Legion T5 28IMB05, they selling a broken pc and demand you to download old graphic driver that don't work with new games

Company laptopt. Paid extra to allow for urgent repair or replacement insurance. The laptop stopped charging, it was working but slowly died, just as if the charge port stopped working. I contacted support and based on my description, they said the battery was broken, and sorry the battery is not included in the insurance, or in my warranty. I would have to send it to some repair shop, for 2-3 week repair, not possible in a business, I would have to buy a new. But then the disk contents would be lost. Catastrophe. With the last 10% of battery I panic saved data externally. But how can they know it's the battery without checking? I asked for them to send a repair person out, and at least check. If it is the battery, I will pay for the repair person. They refused. You can't with confidence do a computer diagnostic. They said "Yes we can, our diagnostic process is fair, it's the battery.". So I googled the issue. Turns out this is a common issue on Lenovo laptops. The reason is static buildup in some component inside the computer. It's NOT a broken battery. I repeat it's NOT the battery. I unscrewed some screws, unplugged a single interior cable, pushed and held down the power button for a few seconds, screwed everyting together - it started working immediately and haven't had an issue since. It was NOT the battery. It was -NOT- the battery, and they -INSISTED- and rejected the warranty AND the insurance on this false diagnostic. Now note this - this diagnostic was made through their process which they insured me was accurate. But it was not. It means they have designed a faulty troubleshooting process, which returns incorrect causes of error - the process incorrectly returns causes of errors which is not covered by warranty or extended warranty, even when the real cause of the error IS covered by the warranty AND extended warranty. In other words, they have designed a process to not honor the warranty, or extended warranty. Very unethical. I would actually call it an outright scam - you pay for something and when you want to claim it, they have a process to avoid delivering it under false troubleshooting data. Is that a company you want to trust your company hardware with? Keep this in mind the next time you buy a laptop, or any hardware.

Bought "ThinkVision E28u-20 28" UHD-bildskärm" during black weekend on 10/11 and it was written to deliver in 1-2 days.
Got a message on the 14th item is delayed and no date given.
I had to cancel it and will never buy again
Beställningsnummer: 4644007210

They sent me a faulty pen with my new Yoga 7 and refused to replace it without sending back the laptop too,which I could not do as I use it for work! Also, they refused to repair or replace it via the warranty too via technical support! There are also no other options to contact them and resolve the issue! Absolutely disgusted with them. Not worth the warranty, service is terrible, the staff are rude and obnoxious and it is difficult to get any service at all. If I had known before purchasing I would have bought a different brand of laptop! Very upsetting experience.

I will let you decide for yourself from my conversation with Lenovo...
Lenovo: "You can only return within 14 days". Me: "The webpage says until 31 Jan (1,5 months from now)". Lenovo: "It doesn't matter. But, actually, I can give you one month". Me: "But the webpage says...". Lenovo: "Do you want to return, or not?". Lenovo: "Your order number doesn't work - it has to be between 10-13 digits". Me: "I gave you 10 digits". Lenovo: "10-13 digits is from 11 and up". Me: "My customer number has 13 digits - is that what you need?". Lenovo: "Yeah, maybe, let's try"

500$ 3 year old Lenovo VR camera is now a paperweight...useless!!!!!
I can no longer get spare batteries for my 3 year old lenovo camera.. batteries were not allowed to bring on airplane home from holiday since they were a danger to flight safety and were bloated and not working .. after 1 year!!!!
Since not purchased in Denmark they had only 1 year warranty and can no longer be purchased!!!!
Lenovo refuse to take any responsibility and send me in circles regarding support!!!
Shame on you Lenovo!

Fast replay from the support people in Sweden.
Very bad service from Germany repaircenter.
Quality of Lenovo´s products are even worse!

I was in contact with Lenovo in order to get my laptop fixed. The agent Mario was fast, structured, friendly and the problem was solved within some days. I am now to send in my Laptop by UPS. No problems at all. Top character to Lenovo. But only use Lenovo. Other options are possible on Lenovos site; hopefully they will be removed (external companies that work for Lenovo and has to be paid by the consumer first for letting them ask for a price for the service at Lenovo)

I have tried for over 2 weeks to purchase multiple laptops from lenovo.se for my company. The checkout on the web site is apparently handled by Digital River. First warning sign: the checkout has multiple errors that prevent you from checking out. Tried on multiple different browsers and connections. The online support is worse than useless. The email 'support' keeps regurgitating the same canned response about not being able to find my email or order in their system (no sh**, because my ticket is about being unable to place an order because of your broken checkout!). After 2 weeks of trying I am finally giving up, it's beyond frustrating. Congratulations Digital River, you have cost Lenovo a corporate customer. As much as I would have liked to deck out the office with X1 laptops it looks like I'm going with HP instead.