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Lensabl Reviews 867

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TrustScore 3.5 out of 5

3.3

Glasses Store
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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, most reviewers were somewhat happy with their experience overall. Customers are generally pleased with the quality of the replacement lenses and the products received, often noting clearer vision and satisfaction with how their prescriptions were handled. Many appreciate the ability to keep their favorite frames and find the ordering process straightforward. However, some people were dissatisfied with the order and service experience. Several customers reported significant delays in receiving their orders, with some waiting months or never receiving their items. There are also mentions of poor communication, unaddressed inquiries, and issues with refunds, leading to frustration and a perception of incompetence.

What people talk about most

Product

Consumers generally express satisfaction with the product, particularly the quality of lenses and the ability... See more

Order

Clients share ambiguous opinions on order experiences. Many customers report issues such as never receiving... See more

Quality

People report positive experiences with quality. Many customers are satisfied with the quality of their... See more

Service

Users describe ambiguous interactions with service. Many customers report positive experiences, praising the... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers reported significant delays, with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The replacement lenses in my glasses are top quality. My vision is clearer with these eyeglasses than with my other new glasses from my optometrist. I found the service good with them adding an additi... See more

Rated 4 out of 5 stars

When my frames were returned and promptly broke (plastic can become brittle over time), they replaced my frames with very comparable ones. It took a long time (about 2 months?) to receive the replacem... See more

Rated 5 out of 5 stars

Needed contacts in a rush, found Lensabl and gave them a try. Original delivery date stated 2-5 business days but Will from Lensabl reached out letting me know my order was already processed and shoul... See more

Company details

  1. Glasses Store

Written by the company

Get the high-quality lenses you need, in your own frames, all by mail. Or shop Everyday Eyewear, our new Rx glasses line. Starting at $77. From optical, readers, sunglasses, all the way to sleep glasses. We’ve got you covered. Upgrade your vision today at lensabl.com

Contact info

3.3

Average

TrustScore 3.5 out of 5

867 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Outstanding price for lens replacement…

Outstanding price for lens replacement in existing frames. Quick turnaround. The best thing however is the quality of the lenses and optics. I’ve bought glasses w lenses online before but this particular lens is the best I’ve had. Other online companies tie the costs to buying frames and lenses together but Lensabl allowed me to send in the frames of my choosing and made an outstanding final product at a fantastic price. I’ll be using you for my optic needs going forward. Thank you

September 25, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience!!

Everything about my experience with Lensabl has been great! I reordered some lenses for my son's baseball frames. I sent in the originals and got back a brand-new pair. Thank you.

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

I was hesitant to send out my old…

I was hesitant to send out my old favorite frames after reading negative reviews on Reddit. However I am glad I took the chance. My frames came back unbroken (although there is a risk) and my scripts worked for my eyes. I am happy I took this chance to go through lensable. The process was really easy for me. And I appreciate the care in the packaging when my glasses when it was returned to me.

September 20, 2024
Unprompted review
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Rated 5 out of 5 stars

So happy with my glasses

So happy with my glasses! The prescription was spot on for my Tiffany tinted-progressive sunglasses.
This is the second time I've used your services and I'll be sure to recommend your company to my friends!

Thank you for your great service!

Grateful!

September 20, 2024
Unprompted review
Rated 1 out of 5 stars

It took 3 months to get the product

It took 3 months to get the product. After one initial delay notification (almost immediately after I ordered), there was no additional communication. I followed up last week to ask for a refund and then magically the next day the product was shipped.

June 12, 2024
Unprompted review
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Rated 5 out of 5 stars

Easy

Easy process, low price, and good experiences have brought me back time and again for glasses. Thank you

September 11, 2024
Unprompted review
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Rated 3 out of 5 stars

Good enough

The lenses are lightweight, transition well - but the lens shape seems off from the 3 other glasses I have in the same. The material's also distractingly reflective.

I got good, but was hoping for great at the price.

September 2, 2024
Unprompted review
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Reply from Lensabl

Thank you for your feedback! We’re glad to hear that you found the lenses lightweight and that they transition well. However, we’re sorry to hear that the lens shape and reflectiveness did not meet your expectations.

If you're experiencing any issues with your new lenses and it’s been within 30 days since you received them, please don't hesitate to reach out to us at support@lensabl.com for further assistance. We’re here to help and want to ensure you’re satisfied with your purchase.

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