Lenses In-glasses Reviews 

3,235
TrustScore 5 out of 5

4.8

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Rated 4 out of 5 stars

Lenses In-glasses on lenses-in-glasses.co.uk offer a very straightforward and efficient service. The team provides clear guidance and my glasses arrived with precisely the lenses I needed. Although th... See more

Rated 5 out of 5 stars

Fantastic experience from start to finish , great communication and I’m really pleased with the result. The Raybans were my twin sisters who sadly died last year, the lenses were scratched and also ha... See more

Company replied

Rated 5 out of 5 stars

I am incredibly happy with my glasses. Having supplied the sports frame they have added varifocals with a react to light lens which also works when driving. Previously I have been unable to run withou... See more

Company replied

Rated 5 out of 5 stars

They sent me a free prepaid postage box that showed up the next day. Within 48 hours a representative contacted me to discuss my lens options. Pricing and turnaround was substansially better than... See more

Company replied

Company details

  1. Glasses Store

Written by the company

LENSES-IN-GLASSES From home, office or on the go we have made it easy to have new replacement lenses fitted to your Glasses. Lenses-in-glasses offer you a replacement lens service on premium branded lenses including Zeiss,Nikon,Essilor andHoya. We specialize in Reglazing your glasses for all frame makes models and styles including Lindberg frames, Spirit Titanium, Air Titanium, N.O.W. Titanium and Acetanium, offering you a cost effective solution to fitting new lenses to your favourite glasses, you can choose from distance , reading mid distance , varifocals and bifocals for your new prescription lenses. Our range of options means you can have your frames fitted with prescription sunglasses lenses, polaroid lenses and transition lenses. We’ve made it safe,fast and FREE to use our reglaze service .


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(3,235)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Prices and Great Service

Fantastic service and a great price, which was a fraction of the cost that my high street optician wanted to charge. The website instructions are easy to follow, and they are very helpful should you have any queries. I highly recommend using this company.

May 31, 2024
Unprompted review
Lenses In-glasses logo

Reply from Lenses In-glasses

Thank you for your review Catherine.

We are glad that our customer service was helpful for you and that our prices were cost effective. We're thrilled that you would recommend us and we hope to help you again in the future!

Kind regards
Ben.

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Rated 5 out of 5 stars
Lenses In-glasses logo

Reply from Lenses In-glasses

Thank you for your review Peter.

We are happy that you're pleased with your new lenses and that you liked the speed of our service. We hope to help you again in the future!

Kind regards
Ben.

Rated 5 out of 5 stars

Quick turnaround- super easy

Quick turnaround- super easy. Will defo use again!

May 21, 2024
Lenses In-glasses logo

Reply from Lenses In-glasses

Thank you for your review Fyza.

We are glad that you found our service to be easy and hassle free, and that you liked the swiftness of our process. We look forward to helping you again in the future!

Kind regards
Ben.

Rated 5 out of 5 stars

Very easy process start to finish

Very easy process start to finish. Staff very helpful in answering questions. Instructions clear. Excellent quality, very pleased with my new lenses and will definitely use them again.

May 20, 2024
Lenses In-glasses logo

Reply from Lenses In-glasses

Thank you for your review Sarah.

We are delighted that you're happy with your new lenses and that you liked our service. We are glad that you found our process to be easy and hassle free, and that our customer service was helpful for you. We look forward to helping you again in the future!

Kind regards
Ben.

Rated 5 out of 5 stars

Excellent company my glasses feel brand…

Excellent company my glasses feel brand new thank you . Will definitely be using them again.

May 24, 2024
Lenses In-glasses logo

Reply from Lenses In-glasses

Thank you for your review Joanne.

We are delighted that you're happy with our service and that you like your new lenses. We look forward to helping you again in the future!

Kind regards
Ben.

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Rated 4 out of 5 stars

Excellent will be using this company…

Excellent will be using this company again

May 23, 2024
Lenses In-glasses logo

Reply from Lenses In-glasses

Thank you for your review Frances.

We are pleased that you're happy with your new lenses and that you liked our service. We look forward to helping you again in the future!

Kind regards
Ben.

Rated 5 out of 5 stars

Great experience

Good communication great service

May 23, 2024
Lenses In-glasses logo

Reply from Lenses In-glasses

Thank you for your review Jonathan.

We are happy to hear that you liked our service and that our communication was helpful for you. We hope to help you again in the future!

Kind regards
Ben.

Rated 5 out of 5 stars

Very efficient and helpful

Very efficient and helpful. Dolighted with the lenses. Seem to be good value.

May 21, 2024
Lenses In-glasses logo

Reply from Lenses In-glasses

Thank you for your review Paul.

We're pleased to hear you're delighted with your new polarised varifocals in your RayBan Aviator frame and have found them to be good value.

We hope you have many sunny days to enjoy wearing them!

Kind Regards,
Tracey

Rated 5 out of 5 stars

Such a brilliant company

Such a brilliant company! Really good price, customer service was excellent (shout out to Ben for being so brilliant!), turn around was really quick and I'm over the moon I can keep my favourite sunglasses.

May 15, 2024
Lenses In-glasses logo

Reply from Lenses In-glasses

Thank you for your review Sarah.

We are happy that you think so highly of our service and that you liked the swiftness of our process. We're glad that our prices were cost effective and that our customer service was helpful for you. We hope to help you again in the future!

Kind regards
Ben.

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Rated 5 out of 5 stars

Excellent service

I am very happy with my glasses I highly recommend it. I was constantly informed about all progress. Glasses like those from an optician, only at a much lower price.

May 13, 2024
Lenses In-glasses logo

Reply from Lenses In-glasses

Thank you for your review Estera.

We are delighted that you're happy with your new lenses and that you liked our service. We're glad that our prices were cost effective for you and that our communication was helpful. We hope to help you again in the future!

Kind regards
Ben.

Rated 5 out of 5 stars

Fabulous always professional

Best company for your lenses . Totally professional and the best price . All other company’s are not as good . I have sent my expensive sunglasses and had my prescription lenses added . Lots of colours and options .

August 17, 2023
Lenses In-glasses logo

Reply from Lenses In-glasses

Thank you for your review Jill.

We're pleased that you are happy with your new lenses and that you liked our service. We're glad that our prices were cost effective for you and we hope to help you again in the future!

Kind regards
Ben.

Rated 5 out of 5 stars

Excellent price

Great communication from this company, had a problem about return address sorted it out straight away, price for lens replacement was amazing especially for varifocals

May 14, 2024
Lenses In-glasses logo

Reply from Lenses In-glasses

Thank you for your review Catherine.

We're glad that our customer service was helpful for you and that our prices were cost effective. We hope to help you again in the future!

Kind regards
Ben.

Rated 5 out of 5 stars

Great service all the way…

Great service and quality all the way through, I've just sent my 3rd pair of glasses to be reglazed and recommend to friends. Super friendly and quick you can't beat it 👍

May 21, 2024
Unprompted review
Lenses In-glasses logo

Reply from Lenses In-glasses

Thank you for your review Steve.

We are delighted that you liked our service and that you're pleased with your new lenses. We're thrilled that you recommend us and look forward to helping you again soon!

Kind regards
Ben.

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Rated 5 out of 5 stars

Good information

Good information. Quick service . Recommend this company , I have used them before still good

May 17, 2024
Lenses In-glasses logo

Reply from Lenses In-glasses

Thank you for your review Ann.

We are happy that you came back to our service and that you like your new lenses again. We're glad that our customer service was helpful for you and that you liked the speed of our process. We are thrilled that you recommend us and we hope to help you again in the future!

Kind regards
Ben.

Rated 5 out of 5 stars

Excellent service

Excellent service, highly recommend!

May 17, 2024
Lenses In-glasses logo

Reply from Lenses In-glasses

Thank you for your review Victoria.

We are happy that you liked our service and that you're pleased with your new lenses. We're thrilled that you highly recommend us and we hope to help you again in the future!

Kind regards
Ben.

Rated 5 out of 5 stars

same as usual every thing quick and easy

same as usual every thing quick and easy

May 17, 2024
Lenses In-glasses logo

Reply from Lenses In-glasses

Thank you for your review Mary.

We are delighted that you keep coming back to our service and that you're pleased with your new lenses again. We're glad that you liked the swiftness of our service, and that you found us to be easy and hassle free. We hope to help you again in the future!

Kind regards
Ben.

Rated 5 out of 5 stars

Excellent service

Excellent service. Kept updated via email, good responsive suggestions for which lenses to select, and a cheap service for replacement sunglasses in circumstances where the sunglasses themselves didn't cost very much

May 17, 2024
Lenses In-glasses logo

Reply from Lenses In-glasses

Thank you for your review Paul.

We are delighted that you're happy with your new lenses and that you liked our service. We're glad that our prices reasonable for you and that our customer service was helpful. We hope to help you again in the future!

Kind regards
Ben.

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Rated 1 out of 5 stars

Pricing Structure is misleading

Pricing Structure is misleading. I sent off some glasses and when the quote arrived it was double than that quoted on their website. When I queried this, I was advised my lenses were larger than normal, yet they were no different to what the model was wearing on the website. Very disappointing. I can understand a few pounds but to the double the price is disgraceful.

With regards to your response, you should make this clearer on your website. You do not refer to this at all, hence my complaint and why you are misleading people. Show me the disclaimer for this as I couldn’t find one!

May 20, 2024
Unprompted review
Lenses In-glasses logo

Reply from Lenses In-glasses

Hi Jane,

All quotes are based on a combination of your frame type, your prescription powers and your pupil measurements. These will vary with every customers glasses, this is why we offer no obligation quotes.
We do offer prices for stock single vision lenses on our website but only once we have the full information can we offer a full quote. When sending large frames we would recommend you request a quote by email if you are unsure of what will be suitable and we can advise you this way or you can do as you did and send everything to us.
Your lenses for your prescription powers in the frame type you have need to be made to order which is why there is a price increase. If you send a smaller frame this would not be the case as a smaller stock lens could then be fitted.
Unfortunately with glasses it is not one size fits all.

We are sorry to hear you were disappointed but with our no obligation quote service we have made sure that your quote has not cost anything to you and also returned your glasses by special delivery free of charge.

Kind Regards,
Tracey

Rated 5 out of 5 stars

The glasses are perfect thought i would…anana

The glasses are perfect thought i would have to have to have them little tweaks like I do at other well known companies but no came in the post opened them up put them on PERFECT SO SO HAPPY I have other frames tha t I was told that could not be deglazed for many different reasons but looking forward to having more of my lovely frames deglazed thank you so much Helen Barker

May 15, 2024
Lenses In-glasses logo

Reply from Lenses In-glasses

Thank you for your review Helen.

We're pleased that you're happy with our service and that your new lenses are perfect for you. We look forward to helping you again in the future!

Kind regards
Ben.

Rated 5 out of 5 stars

Excellent service

Excellent service, prices and new glasses fantastic.

May 15, 2024
Lenses In-glasses logo

Reply from Lenses In-glasses

Thank you for your review Simon.

We are happy that you're pleased with our service and that our prices were cost effective for you. We hope to help you again in the future!

Kind regards
Ben.

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