Lensesdirect Reviews 

39
•
TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

Easy to use & understand ordering process. Best value lenses I’ve found that arrive quickly and without any hassles

Company replied

Rated 1 out of 5 stars

Had an issue with ordering my glasses, reached out and received a prompt response and was very helpful to get me to order. Have since ordered them. Being over ten days, no communication, no tracking e... See more

Rated 5 out of 5 stars

Fantastic service, Fantastic prices , really fast delivery . My contact lenses are brilliant , will only buy from lenses direct from now. Hopefully the website is updated to let you chose differs colo... See more

Company replied

Rated 1 out of 5 stars

Ordered contact lenses on 26th March, still haven't arrived. They claim 5 - 10 days delivery timeframe with an ETA if this changes. On March 31st they messaged it would be another 5-10 days yet still... See more


Contact info

4.0

Great

TrustScore 4 out of 5

39 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.0

All reviews

(39)

22 reviews in the last 12 months

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Rated 1 out of 5 stars

I wouldn’t recommend

I wouldn’t recommend. I’ve bought contact lenses online for many years but never have I received an opened box with a contact lens missing. Shouldn’t have ordered with them.
They also sent it in a padded bag which meant the box looked tattered when it arrived. With other companies the contact lenses are sent in boxes to avoid damage to the box. Quite disappointed with trying this company out.

August 13, 2025
Unprompted review
Rated 5 out of 5 stars

A++++

Great service, super competitive pricing, all round top experience, would not go anywhere else.

June 4, 2025
Unprompted review
Rated 1 out of 5 stars

Be careful with this store

Be careful with this store, can’t claim health fund or just minimum health fund rebate. Their website advertisement seem like they are health fund provider, however when do health fund claim, little or no health fund rebate, caused me 90% out of pocket money compare to other similar store(10% out of pocket) with same level of cover. In addition, don’t trust their 30days guarantee, because they will stop response your email when things happen.

May 26, 2025
Unprompted review
Rated 5 out of 5 stars

My experience with LensesDirect

My experience with LensesDirect was excellent! Their customer service was responsive and helpful, ensuring that my order was processed smoothly. The website is user-friendly, making it easy to find the right lenses and complete my purchase. Shipping was fast, and the product arrived in perfect condition. I also appreciated the competitive pricing and the convenience of reordering. Overall, LensesDirect is doing a great job in providing high-quality products with outstanding service. Keep up the great work!

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

LensesDirect offers an excellent…

LensesDirect offers an excellent selection of glasses and contact lenses at great prices. The website is easy to navigate, and ordering is simple and hassle-free. Shipping was fast, and the products were exactly as described. Great customer service and quality products—highly recommend! ⭐⭐⭐⭐⭐

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth and Reliable

LensesDirect’s website is super easy to use! Ordering contacts and glasses is quick, and the process is smooth from start to finish. The layout is clear, checkout is hassle-free, and shipping is always on time. Highly recommend!

March 20, 2025
Unprompted review
Rated 5 out of 5 stars

Top quality contacts and glasses

I've been ordering my contact lenses with them for like 6 months now. Every time, I've gotten them within 2-3 days and the process is smooth. Just got my new glasses too.. Love them. Top quality 👌

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

Great service

I love using these guys. Bought multiple prescription glasses and sunglasses from them and the service was amazing every time. Their prices are fair and delivery is very fast. Highly recommend

December 13, 2024
Unprompted review
Rated 1 out of 5 stars

Can't claim health fund

Just be careful when you purchase because they don't send out invoices that you can claim on your health fund.

November 11, 2024
Unprompted review

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