Lensup Reviews 

15
TrustScore 4 out of 5

3.8

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Company details

  1. Glasses Store

Written by the company

We fit new lenses into your existing frames. Prescription glasses, sunglasses, blue light glasses, Ray-Bans - we can do it all. Our postal service is quick, easy and up to 75% cheaper than what you find on the high street.


Contact info

3.8

Great

TrustScore 4 out of 5

15 reviews

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1-star

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3.8

All reviews

(15)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Fake company?

Empty website devoid of content. No prices, no transparency. Looks like an ongoing school work project copying the other websites in the same space.

April 17, 2024
Unprompted review
Rated 5 out of 5 stars

Affordable and fast

Great experience! Managed to sit on my glasses like an utter berk but managed to get them repaired the next day and cheaper than expected. 10/10 would recommend.

April 16, 2024
Unprompted review
Rated 1 out of 5 stars

Beware of Lensup - A Sham Company

I wish I could give Lensup a zero-star rating. This company is an absolute scam, and I strongly advise anyone considering their services to steer clear.

The so-called positive reviews on Trustpilot are nothing more than a facade. It's evident that these reviews are either concocted by employees or their friends. The real experience with Lensup is a far cry from the glowing testimonials they've managed to fabricate.

After visiting their website, it became painfully apparent that Lensup is nothing more than a phantom entity. No customer service, no response to inquiries. It's an empty void of communication and service.

Save yourself the trouble and your hard-earned money. There are countless reputable options out there, and Lensup is not one of them. I regret falling for their deceptive tactics and hope this review serves as a warning to others.

Avoid Lensup at all costs – you'll thank yourself later.

January 11, 2024
Unprompted review
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Reply from Lensup

Hi Logan,

I'm sorry to hear about your bad experience. Unfortunately, we have not received an order under your name so we are unable to investigate the issue. If you placed an order under a different name, please let us know via our support page: https://lensup.co.uk/support/

Warmest regards,
Lensup Support

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Rated 5 out of 5 stars

Best Reglazing Experience for sure! …

So I have been searching for affordable and reglazing service for ages! Most ones I found online are either too expensive or too slow. This is absolutely perfect. I go through a lot glasses and sunglasses unfortunately so I need this service regularly and I will 10000% keep coming back here.

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

So I used this glasses reglazing…

So I used this glasses reglazing service online from Lensup and gotta say, I was really impressed. It was so easy to do and I got my glasses back pretty quick. The people I talked to were super nice and answered all my questions, even though I had a bunch. They did a great job with the lenses, my glasses looked brand new! I got my glasses back in just a few days, which was great since I need them to see! All in all, I was really happy with the Lensup and would definitely use them again.

May 26, 2023
Unprompted review
Rated 5 out of 5 stars

Fixed broken Ray-bans

Broke my Ray-ban lenses and didn't want to have to buy a new pair. Really well priced and efficient at replacing my lenses - thank you!

April 25, 2023
Unprompted review
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Rated 5 out of 5 stars

5* service from Lensup - would recommend

Gotta give a shoutout to Lensup. I was in a major hurry to get my glasses fixed and they came through for me big time. The process was super easy and I got my glasses back real quick. The customer service was on point too - the folks I talked to were really cool and helpful, and they made sure I was good to go.

The work they did was seriously impressive. My glasses lenses looked brand spanking new and they got rid of all those annoying scratches so now I can wear my glasses again without squinting. I got my glasses back in just a few days.

May 19, 2023
Unprompted review
Rated 4 out of 5 stars

The customer service from Saffiyah was great and quick

The customer service from Saffiyah was excellent and the process was easy to navigate. The new lenses are fine and the work was done to a high standard. The only reason I didn't give 5 stars is it arrived a day later than expected so I didn't have my sunglasses for holiday. Otherwise it where have been 5/5

May 2, 2023
Unprompted review
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Rated 5 out of 5 stars

so I used this glasses reglazing…

so I used this glasses reglazing service online from Lensup and gotta say, I was really impressed. It was so easy to do and I got my glasses back pretty quick. The people I talked to were super nice and answered all my questions, even though I had a bunch. They did a great job with the lenses, my glasses looked brand new! I got my glasses back in just a few days, which was great since I need them to see! All in all, I was really happy with the Lensup and would definitely use them again.

May 5, 2023
Unprompted review
Rated 5 out of 5 stars

Total game-changer for me

Total game-changer for me, not only was it super fast and easy, but it cost me less than half the price I was quoted at my optician - couldn't be happier!

April 6, 2023
Unprompted review

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