The order arrived SO quickly (as always !) and well packaged , thank you . First class service and easy ordering process 🤩❤️
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My order was processed and dispatched quickly. However, the courier, MRW advised delivery for Friday and didn't turn up until Monday. All weekend without lenses 😢
Company replied
easy to order. Customer service was great when I emailed to request a delivery date for when I would be home to receive the package. They delivered it the next day when we wever availabe
I had problem with delivery cause driver couldn’t speak English but support team was very responsive and helped me to arrange pick up
Company replied
Company details
Written by the company
Comprar lentes de contacto online al mejor precio en España » Gana 3€ en tu primera compra de lentillas baratas « • Regalos, envío rápido y promociones •
Contact info
4.3
Excellent
4K reviews
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Excellent product and service
May 22, 2022
Had some trouble with initial delivery…
Had some trouble with initial delivery (not their fault) and customer service was very helpful. Will order again.
March 22, 2022
Excellent service
Excellent service . Order always arrives promptly. Definitely recommend them
February 4, 2022
Excellent
Have ordered my contact lenses here multiple times, and service has always been excellent.
January 27, 2022
Quick delivery to my house
January 12, 2022
May use AI-assist with repliesRead more
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Reply from Lentes-shop
Hello Miriam, thank you for your review and we sincerely apologize for the inconvenience caused! Please be so kind and contact our customer support for more information about the status of your package at +34 910 603 351 or info@lentes-shop.es. We will be more than happy to assist you!
All good with my new lenses and a…
All good with my new lenses and a reasonable price with relatively quick delivery . Thank you .
December 8, 2021
Good cheap and fast delivery
November 29, 2021
No teneis politica de devolution
November 16, 2021
Reply from Lentes-shop
¡Gracias por su reseña! Le ofrecemos una disculpa por experiencia de compra no satisfactoria. Hemos consultado nuestro sistema, y seguimos a la espera de una respuesta por su parte para poder brindarle más información sobre el proceso de devolución. Le invitamos a responder a este correo, o de lo contrario, escribirnos nuevamente con su consulta (info@lentes-shop.es), y con gusto responderemos lo antes posible.
I have NEVER received my contact…
I have NEVER received my contact lenses. They were sent back to you via MRW on 4.10.21. Ref Tracking Number 043260926573. Please refund the total cost as soon as possible,
November 11, 2021
Reply from Lentes-shop
Thank you for your review! We apologize for the inconveniences you went through with the delivery company. You have not contacted our customer service, so we haven't had the chance to look into this situation. We've sent you an email with more information. Feel free to contact us if you were to have any more questions info@lentes-shop.es
Excellent service and fast delivery…
Excellent service and fast delivery times as always. Thank you
November 1, 2021
Excellent service and delivery
October 14, 2021
LAS LENTILLAS ESTABAN DEFECTUOSAS Y NO…
LAS LENTILLAS ESTABAN DEFECTUOSAS Y NO QUISIERON CAMBIARLAS, ME PUSIERON TODO TIPO DE PEGAS PARA NO CAMBIAR EL PEDIDO
July 21, 2021
Reply from Lentes-shop
Gracias por su reseña. Le ofrecemos una disculpa por esta situación. En caso de reclamaciones, debemos de atenernos a nuestros términos y condiciones para poder. Nos disculpamos por cualquier inconveniencia que esto pueda ocasionar, y le invitamos a contactar con nuestro equipo de atención a cliente en caso de tener preguntas adicionales (info@lentes-shop.es).
I HAVE STILL NOT RECEIVED MY CONTACT…
I HAVE STILL NOT RECEIVED MY CONTACT LENSES. DELIVERY COORDINATION IS REALLY POOR
June 4, 2021
Reply from Lentes-shop
Good morning,
We are sorry to hear about this delay. We kindly ask you to contact our customer service team, in order to get more information on your order status, and for us to help you solve this incidence.
Kind regards.
The lenses arrived earlier than…
The lenses arrived earlier than indicated and securely packaged.
May 28, 2021
Reliable and consistent
This company has a great formula, an easy to navigate website, competitive prices, offers for customers, prompt and fast delivery and regular updates.
May 15, 2021
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