Léo et Violette Reviews 1,698

Wow the bag is beautiful 😍
Delivery was fast & trackable Well thought out design &
Leather is soft and supple Perfect for everyday use
Looking forward to purchasing another one 💸💸💸

I rate the purchase online. Horrific service and incompetence. If you buy a bag and decide to return it, take into account that it takes months. I sent my return 21.03 and still have not received my money back. I do not recommend purchasing from this company.

A few words about Customer Service. I ordered a bag in February, unfortunately I didn't like it so I sent it back on March 17th using the return label sent by Leo et Violette. After more than 2 weeks, on 2nd of April I contacted them asking for a refund. I received the following information: …”.. it is quite normal that the refund has not yet been processed. This should be the case within the next working days”. After this I wrote to them several emails. Some of them they didn’t answer at all. The message I finally got was: “they will process your refund in the next few days”. At 12th of April I got back the delivery fee. After few more messages I finally got the full refund on 16th of April.
So If you consider buying something be aware that the procedure of return and getting back your money is very long and not very convenient.

Smart design and qualitive products

Amazing quality, great design, good price and very kind, memorable staff.

There is a small cut on the leather. Otherwise delivery was easy to track.

I am giving a correction here: Not worth buying from the US. The bag showed up with marks on the leather and a bunch of glue around the lever. I returned it and had to pay $50 to ship it back. I sent pictures of the bag to them and followed up again before they responded with an offer of 25 euro prepaid label that would then be subtracted from the refund.

I have received my Gina large bag in camel (suede) and I am completely in love already. Great everyday bag with a lot of room in a great quality. I will place an order for the cream colour very soon.

The bag (Le Gianni) itself was beautiful and well made. It would be even better if one more hole can be put on the leather strap to fit a tall girl.

I bought the Marcia as I had seen it recommended on several YouTube influencer channels claiming the high quality craftsmanship, and while the design is beautiful and the leather does feel good, there are some issues with functionality, structure, and lacking the little touches.

The bag out of the box comes with a crease on one side inside the front part under the flap because one of the side panels holding the top of the bag together and supporting the shoulder strap was sewn on at a slightly off angle. It was also sewn a bit too far in so the top of the bag is squeezed too much, causing the crease and a weird opening gap in the back pocket.

Because of the side panel, the back pocket button is also pulled out of alignment so it's hard to close, and the outside hardware on the back pocket keeps snagging my hair and ripping it out.

The incorrectly aligned side panel also causes the front closure lock to be off alightment so when you close the flap, the lock piece doesn't align properly and you have to shift the flap over a bit, which then means the flap's edge doesn't run parallel to the bottom of the bag.

The hardware on the shoulder strap also snags my hair and rips my hair out. On the underside of the shoulder strap, there's a hard bump where the leather folds over and it sits uncomfortably on my collar bone.

The bag also came with a very cheap dust bag, not like the dust bag shown on social media channels. It's a generic bag that is very thin and feels quite cheap, and doesn't have any Leo et Violette branding and isn't even big enough to comfortably fit the leather bag and straps. So I can only store the bag with the straps hanging out.

I do still like the bag but it feels more like a $250 CAD bag versus a $650 CAD bag. I will keep the bag but I don't actually recommend it and I likely won't be buying from Leo et Violette again.

I will say my experience with their customer service was pretty good. I was charged additional duty on my bag even though on the website, it specifically says all taxes and duties are included when shipping to Canada. I emailed them the email showing the duty charge and they refunded me right away, so that was good.

The bag is poorly made and very sloppy. The work done on the bag is purchased is poor craftsmanship. I will not be purchasing anything from this brand ever again!

Excellent. Beautiful bag.

The package didn't arrive but it did turn out to be at the different house. I was very worried back then. Also the bag I ordered, which looks very nice, i really loved it at first but its corner has already been torn for just one week of use. I was vey careful of using it so I'm very disappointed.

great service! good quality of products!

I purchase Le Duo Bucket - Suédé Camel. It’s so beautiful! I love it!

Very nice shop, well organized and friendly, helpful staff.

Beautifull store, Great bags and a really sweet and helpfull Girl in the store.

Beautiful bag, great service. Luxurious leather. I will be buying more.

Wonderful wallet, beautiful quality. I am so pleased with this purchase.

I bought the duo last week when I travelled to Paris. The overall experience was very good. I absolutely adore the bag! Love the colour and the quality of the bag that I purchased.