Léo et Violette Reviews 1,698

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their impressive quality, luxurious feel, and thoughtful, timeless design. Many highlight the soft, supple leather and exquisite craftsmanship, noting that the bags often exceed expectations. The staff also receives high marks for being sweet, helpful, patient, and welcoming, providing excellent service. Additionally, consumers frequently commend the speedy and well-packaged delivery service. However, some customers were not happy with certain aspects. A few reviewers mentioned receiving bags with minor quality issues, such as uneven stitching, scuff marks, or damage after minimal use. Others expressed disappointment with packaging, noting that the outer box was not always robust or that expected complimentary items were missing. Some also found issues with product descriptions, particularly regarding bag capacity or strap length, leading to items not meeting their specific needs.

What people talk about most

Product

Customers had positive experiences with product quality and design. Many reviewers praise the bags as... See more

Quality

Users describe positive interactions with quality. Many customers praise the exquisite craftsmanship, soft... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness, patience, and... See more

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the speedy and prompt... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the excellent and... See more

Based on these reviews

Rated 5 out of 5 stars

Just picked up the Le Gianni crossbody from @leoetviolette in Paris ✨ The leather is smooth, the design is minimal + timeless, and it fits all my essentials without being bulky. Had a little wait in-s... See more

Company replied

Rated 5 out of 5 stars

After owning many luxury name brands at a much higher price tag… I feel embarrassed to admit I over spent because I paid for a name rather than just quality!! Léo et Violette has impressive quality &... See more

Company replied

Rated 5 out of 5 stars

I love Leo & Violette, I've been a client for many years, living in France and then abroad, and the experience was always perfect (fast delivery, good customer service, good quality). I have 4 bags no... See more

Company replied

Rated 5 out of 5 stars

Delivery from France to USA took 3 days. This even during the holiday season. After watched the review of Tanner Leatherstein. I purchased the my first ever Leo and Violet : Le Duo Shopper. I was... See more

Company replied


Company details

  1. Handbags Shop
  2. Fashion Accessories Store
  3. Luggage Store
  4. Shoe Store

About Léo et Violette

Written by the company

Mon image
Accessoires minimalistes & élégants.
Pensés pour votre quotidien.
Fabriqués en Italie.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 90% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Mini Dalia

Firstly, I ordered a mini Dalia, and the received bad was a completely different colour than advertised in the photos. Secondly, I had a few questions about my order and contacted the shop but haven’t received any answer even after waiting for a few weeks. In the end decided to return because I felt like they didn’t care about me as a customer and I wasn’t satisfied with the purchase. Also, the from the first sight the quality of the bag was not worth 350€.

April 10, 2024
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Reply from Léo et Violette

Dear Goda
Thank you for your message and recent order.
We are sorry about this situation.

Following your email + review from yesterday we immediately contacted you by phone and email to show you that we had never received any messages from you in the past weeks.
We reply to 100% of the emails we receive and usually within 24h.

We now have provided you with all informations regarding your return and once we receive your return we will proceed with the full refund of your order.

We remain available if you need any additional informations.

Best regards,
Léo et Violette.

Rated 5 out of 5 stars

Le Laurence tres jolie:)

I bought Le Laurence, my second bag from L&V. I like the timeless design, and great quality, the shipping was also super fast. I simply recommend the shop - the bags are great addition to my wardrobe uplifting the look. Thank you so much L&V!

April 4, 2024
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Reply from Léo et Violette

Thank you so much for your kind words and fidelity with our brand :)

Best regards,
Léo et Violette.

Rated 5 out of 5 stars

Customer service is great

Customer service is great! The bag arrived with a few scuffs on the flap but they responded promptly when I flagged the issue and worked with me to resolve it. The bag designs are very stylish so would likely buy again.

March 29, 2024
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Reply from Léo et Violette

Thank you very much for your order and sharing your positive experience :)

Rated 5 out of 5 stars

Very good.

Very fast delivery, and the bag is absolutely beautiful.

March 25, 2024
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Reply from Léo et Violette

Thank you very much :)

Rated 5 out of 5 stars

This is the third time I buy from them

This is the third time I buy from them. They have the most elegant bags, which will always be relevant. And of course the quality. The quality is high, accurate, excellent level of finish. I love this brand and I am sure I will buy from them again.

March 15, 2024
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Reply from Léo et Violette

Thank you so much for your message and your loyalty with our brand :)

Best regards,
Léo et Violette.

Rated 5 out of 5 stars

Second bag that I have purchased

Second bag that I have purchased. Once again everything was perfect and the product is top quality. Getting addicted 😅

March 11, 2024
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Reply from Léo et Violette

Thank you very much for your message and loyalty towards Léo et Violette :)

Best regards,
Léo et Violette.

Rated 5 out of 5 stars

Great experience

I’m very satisfied with the purse I purchased, very good quality overall - i wish the packaging came in a box. The salesperson that helped me was very friendly and patient and open to giving honest feedback.

February 29, 2024
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Reply from Léo et Violette

Thank you very much ! We are very happy to read that you enjoyed your experience :)

Rated 1 out of 5 stars

Vente d'un article en magasin au…

Vente d'un article en magasin au final.sold out envoie 1mois plus tard puis réception du sac avec une formulez cassé

February 29, 2024
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Reply from Léo et Violette

Bonjour Madame,

Merci pour votre commande du sac Gina noir.

Nous sommes sincèrement désolés de ces différents soucis avec votre commande qui ne représente pas le niveau de qualité ni le niveau de service que nous défendons chez Léo et Violette depuis 2013.

Nous avons fait en sorte de vous proposer différentes solutions et attendions votre retour mais à l'heure actuelle, sauf erreur de notre part, nous étions toujours en attente de votre retour quant à votre décision (voir votre mail du 1er mars à 17h25).

Nous allons donc reprendre attache avec vous par e-mail pour régler au mieux et au plus vite cette situation.


Encore toutes nos sincères excuses pour ce problème tout à fait exceptionnel.

Bien cordialement,
Léo et Violette.

Rated 4 out of 5 stars

My first Léo et Violette (online) shopping experience

I am very happy with my bag. I’ve been eyeing the Le Gina bag for a long time. Then it came with a limited edition burgundy color. The delivery was fast (from France to Belgium) and the quality of the leather is superb! It feels very luxurious. The reasons why I didn’t put 5 stars are the following: 1) the hardware doesn’t feel as good. I have bags from Polène and their hardwares feel superior. 2) the packaging didn’t feel great at all. The box was ‘meh’. I didn’t get that luxury feeling when opening the package. Again, I will be comparing it to Poléne since they have around the same price range, the box from Poléne is a very nice touch. This is the first time I ordered from Léo et Violette, and while I was indeed satisfied with the product, I’m sure the shop can make some improvements on the issues I mentioned to make their customers even happier! 😊

February 16, 2024
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Reply from Léo et Violette

Thank you very much for your order and detailed feedback :)
We are very happy to read that you enjoy your Gina and we take good notes of your improvements advices!

Thank you again for shopping with us.

Best regards,
Léo et Violette.

Rated 5 out of 5 stars

I love this purse

I love this purse! It's a perfect bag for the quiet luxury look and feel.

January 29, 2024
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Reply from Léo et Violette

Thank you very much ! We are very happy to read that you love your bag :)

Rated 4 out of 5 stars

Bought two bags

Bought two bags. Le Dino in black and the giani burgundy baguettte. Received the Dino today. Beautiful bag, beautiful solid hardware . Love it. Has a faint smell. Not sure if it is chemical or leather . But the bag is anbsolutely fantastic 🥰 Awaiting my burgundy baguette.
Minor issues are 1) packaging was subpar .2) Even though I bought two bags in the space of a week no rewards for loyalty. Only reason that I am delaying buying the Gina in taupe from them. I would think a small business would pay close attention and try to retain its loyal customers.

February 2, 2024
Unprompted review
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Reply from Léo et Violette

Dear,

Thank you for your recent orders on our website. We are very happy to read that you love your Dino bag and we are sure you'll love your Gianni Baguette too :)

Regarding the loyalty : we'd love to talk more about this by email. We'll reach out to you.
There is nothing more valuable than our loyal customers and we will do our best to give you the best possible experiences.

Thank you again.

Best regards,
Léo et Violette.

Rated 5 out of 5 stars

Everything perfect

Everything was perfect qua delivery experience. The bag is stunning, heavily smells quality and elegance. Super ☺️

January 22, 2024
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Reply from Léo et Violette

Thank you very much :)

Rated 5 out of 5 stars

Fantastic!!!!

The delivery speed is fast, and there are real-time emails informing about the progress, which is very reassuring. The actual quality of the received bag is also very good, and it is the same size as expected. I would like to continue purchasing other styles of bags in the future~~

January 24, 2024
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Reply from Léo et Violette

Thank you very much for your positive feedback :)
We are very happy to read that you enjoyed shopping with us.

Best regards,
Léo et Violette.

Rated 5 out of 5 stars

This was my first order with them

This was my first order with them. The international shipping was unbelievably fast. I am very happy with the bag, the quality of the leather and craftsmanship.

January 16, 2024
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Reply from Léo et Violette

Thank you very much for your order and your message :)

Rated 5 out of 5 stars

Perfect

Perfect! I love my bag!
Merci Beaucoup😉

January 16, 2024
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Reply from Léo et Violette

Merci :) Very happy to read that you love your bag!

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