LeoVegas Reviews 7,483

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the enjoyable gaming experience, highlighting the diverse selection of games and the user-friendly website navigation. The customer service is frequently praised for being helpful, efficient, and responsive, with many noting quick assistance through chat. The withdrawal process, once verification is complete, is often described as fast and hassle-free by a significant portion of users. However, some people were dissatisfied with the payment process, specifically regarding withdrawal times, which a few found to be slower compared to other platforms. There were also mentions of concerns about the perceived fairness of game outcomes or low chances of winning. Additionally, some customers expressed frustration with the KYC (Know Your Customer) verification process, finding it annoying or complicated.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment. While some customers report fast deposits and... See more

Website

Clients share ambiguous opinions on the website. Many reviewers praise it as their number one gaming site,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the helpfulness, speed, and... See more

Product

Users describe ambiguous interactions with the product. Many reviewers praise the wide variety of games,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the app user-friendly, with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Great customer service representatives, especially the gentleman named Mark, fast, efficient and very helpful. I like the bonuses but it takes you out of the jackpot winnings. The payouts ar... See more

Company replied

Rated 4 out of 5 stars

Wish the withdrawals were a little faster. The interface is decently set up. The promos aren’t super visible, especially for first time accounts. There should be an automatic bonus to a first deposit.... See more

Company replied

Rated 4 out of 5 stars

Very good - had a withdrawl on pending for 7 days because I needed verify a new bank card. Would have been nice to get a notification that this was required rather than having to contact support. Othe... See more

Company replied

Rated 4 out of 5 stars

I’m the type of person who audits a site's security before even thinking about a deposit, and LeoVegas actually holds up. Honestly, their technical framework is solid—proper SSL encryption and an... See more

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gambling House
  4. Gambling Service
  5. Gaming service Provider
  6. Online Sports Betting Vendor

Written by the company

LeoVegas is a multi-award-winning online casino, offering players the lion’s share of entertainment - slot games, live casino games, sports betting and more! As a mobile-first casino, LeoVegas is at the forefront of innovation, constantly striving to deliver the greatest iGaming experience to players, anywhere, anytime! That’s thanks to the LeoVegas app, available on both Android and iOS. LeoVegas offers thousands of slot games including all the popular titles, exclusives and new releases, plus a thrilling variety of live roulette, blackjack and baccarat tables as well as live game shows. Sports fans can benefit from thousands of pre-match and in-play markets on all major sporting events, competitive odds and a lightning-fast platform. On top of that, a wide range of secure and reliable payment methods are available that allow for hassle-free deposits and withdrawals. Safer gambling is a priority at LeoVegas which is why a variety of tools such as deposit limits, session limits and reality checks are also at players’ disposal. Finally, a dedicated customer support team is at hand for any questions or concerns, via live chat or email, not to mention a handy Help Centre covering the most frequently asked questions. What else do you like about LeoVegas? Let us know by leaving a review on the leovegas.com company profile. Your feedback matters to us!


Contact info

3.3

Average

TrustScore 3.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 4 out of 5 stars

The games are fun and exciting

The games are fun and exciting. The on-line chat with a real person if preferred, gets any issues resolved

April 20, 2026
LeoVegas logo

Reply from LeoVegas

Hi Darrell,

Thank you for your great feedback!

We're glad to hear that you're enjoying our games, and that our live chat support has been helpful in resolving any issues quickly. Providing a smooth and enjoyable experience is very important to us, so it’s fantastic to know we’re meeting your expectations.

If you ever need assistance again, our team is always here for you.

All the best, LeoVegas

Rated 5 out of 5 stars

Been a joy to be apart of your site

Been a joy to be apart of your site. Prossessed my withdrawal quickly and hassle free. And the game choice it really good. It's my no.1 gaming site.

April 20, 2026
LeoVegas logo

Reply from LeoVegas

Hi Joshua,

Thank you so much for your kind feedback.

We’re really pleased to hear that you’ve had a great experience with our site. We're also happy to know that your withdrawal was processed quickly and without hassle, and that you’re enjoying the variety of games available.

It means a lot to know we’re your number one gaming site, and we truly appreciate your support.

If you ever need any assistance, feel free to reach out at any time.

All the best, LeoVegas

Rated 5 out of 5 stars
LeoVegas logo

Reply from LeoVegas

Hi Chantale,

Thank you for your feedback.

We’re pleased to hear that your deposit was processed quickly and that you had a smooth experience when contacting our team.

We're always here to help, so if you ever need any further assistance, feel free to reach out at any time.

Best regards, LeoVegas

Rated 5 out of 5 stars

Very cool and great

Very cool and great

April 19, 2026
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Reply from LeoVegas

Hi Abdul,

Thank you for your feedback.

We’re really happy to hear that you had a great experience and find the platform enjoyable.

We appreciate you taking the time to share your thoughts and hope you continue to enjoy using our services.

If you ever need any assistance, feel free to reach out.

All the best, LeoVegas

Rated 5 out of 5 stars

trusted and good offers

reliable trusted and has good offers to grab

April 19, 2026
LeoVegas logo

Reply from LeoVegas

Hi Sean,

Thank you for your positive feedback.

We’re really glad to hear that you find our platform reliable and trustworthy, and that you’re enjoying the offers available.

We’re always working to provide the best experience possible, so your comments are truly appreciated.

If you ever need any assistance, feel free to reach out at any time.

Best regards, LeoVegas

Rated 5 out of 5 stars

Helpful to resolve my issues

Helpful to resolve my issues
Freindly and pleasant help at the other end

April 19, 2026
LeoVegas logo

Reply from LeoVegas

Hi Blair,

Thank you for your kind feedback.

We’re really pleased to hear that our team was able to help resolve your issues and that you found the support friendly and pleasant.

Providing helpful and positive customer service is very important to us, so it’s great to know we made a good impression.

If you ever need any further assistance, don’t hesitate to reach out.

All the best, LeoVegas

Rated 5 out of 5 stars

Withdrawal came through within a few…

Withdrawal came through within a few hours:)

April 18, 2026
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Reply from LeoVegas

Hi Roisin,

Thank you for your kind review.

We’re delighted to hear that you had a great experience with us. Feedback like this means a lot and motivates us to keep delivering the best possible service.

If you ever need any assistance or have any suggestions, we’re always here to help.

All the best, LeoVegas

Rated 5 out of 5 stars

Withdraw really easy and fast c…

Withdraw really easy and fast compared to other online casinos, trustable website

April 18, 2026
LeoVegas logo

Reply from LeoVegas

Hi Emerik,

Thank you for your fantastic feedback.

We’re really pleased to hear that you found the withdrawal process easy and fast, especially in comparison to other sites. It’s also great to know that you consider us a trustworthy platform.

Providing a reliable and seamless experience is very important to us, so your comments mean a lot.

If you ever need any assistance, feel free to reach out.

All the best, LeoVegas

Rated 5 out of 5 stars

Fast withdrawal

Easy to use.

April 18, 2026
LeoVegas logo

Reply from LeoVegas

Hi LG,

Thank you for the great feedback.

We’re really happy to hear that you find our platform easy to use. Providing a smooth and user-friendly experience is something we always strive for.

If you ever need any assistance or have suggestions, feel free to reach out at any time.

All the best, LeoVegas

Rated 5 out of 5 stars

Fast easy process and lots of bonuses…

Fast easy process and lots of bonuses yay

April 18, 2026
LeoVegas logo

Reply from LeoVegas

Hi there,

Thank you for taking the time to share your feedback.

We’re delighted to hear that you found the process fast and easy, and that you’re enjoying the bonuses.

We aim to make everything as smooth and rewarding as possible, so it’s great to know we’re on the right track.

If you ever need any assistance, feel free to reach out.

All the best, LeoVegas

Rated 5 out of 5 stars

Fast customer service

Fast customer service

April 18, 2026
LeoVegas logo

Reply from LeoVegas

Hi JM,

Thank you so much for your kind words.

We’re really glad to hear you had a positive experience with our customer service team and that everything was handled quickly.

If there’s ever anything else we can assist you with, don’t hesitate to reach out.

All the best, LeoVegas

Rated 1 out of 5 stars

I have been waiting for a $1,000…

I have been waiting for a $1,000 withdrawal for 5 days and I unfortunately used my last couple dollars to make a comeback and I have been broke since, the fact my money gets taken within minutes and accepted but this long for the return is ridiculous.

April 17, 2026
LeoVegas logo

Reply from LeoVegas

Hi Mackenzie,

Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience, I completely understand how frustrating it must feel to be waiting on your withdrawal.

Withdrawals can sometimes take longer than deposits due to any security or verification checks required. However, we do understand that this delay is not ideal and not the experience we aim to provide.

We also want to take a moment to highlight that at LeoVegas, we strongly promote responsible gaming. We always encourage our players to only play with funds they can comfortably afford to lose should that happen, and to avoid chasing losses or relying on withdrawals to cover essential expenses. If you ever feel that your gaming may be getting difficult to manage, support tools and guidance are always readily available via our LeoSafePlay.com page.

That said, we’d really like to review your specific case and help get this resolved as soon as possible. Please reach out to our support team directly so we can check the status of your withdrawal and provide you with a clear update.

We truly appreciate your patience and are here to support you.

Kind regards, LeoVegas

Rated 3 out of 5 stars

deposits and withdrawals are a little…

deposits and withdrawals are a little complicated. no welcome back offers.

April 16, 2026
LeoVegas logo

Reply from LeoVegas

Hi Neil,

Thank you for sharing your feedback.

We’re sorry to hear that you’ve found deposits and withdrawals complicated. We’re always working to improve our payment processes and make them as smooth and straightforward as possible.

We’d like to note that available offers may vary and are not always available.

Please feel free to contact our dedicated support team, who will be happy to check any available offers and assist you with any payment-related queries.

Kind regards,
LeoVegas

Rated 5 out of 5 stars

We made an error and Francesco was…

We made an error and Francesco was amazing was patient and was able to completely resolve the issue and get the withdrawal processed!!

April 16, 2026
LeoVegas logo

Reply from LeoVegas

Thank you for your great feedback!

We’re happy to hear that Francesco was able to assist you and resolve the issue efficiently. It’s great to know your withdrawal was successfully processed, and we’ll be sure to share your kind words with him.

We hope your experience with LeoVegas continues to be just as positive. If you have any suggestions on how we can improve, please don’t hesitate to let us know.

All the best,
LeoVegas

Rated 1 out of 5 stars

Games are rigged online casinos leo…

Games are rigged online casinos leo vegas include offer poor rtp to canadian playes and rig the games because they know canada is a grey zone we cannot complain or expect honesty from them

March 9, 2026
LeoVegas logo

Reply from LeoVegas

Hi Yan,

We’re sorry to hear about your concerns.

We want to assure you that we are a fully licensed casino and adhere to strict regulations to ensure fairness for all players. Our games are operated by certified random number generators (RNGs), meaning every round’s outcome is completely random and cannot be influenced or controlled.

If you have specific concerns about a game or your experience, we encourage you to contact our support team so we can investigate this further.

Kind regards,
LeoVegas

Rated 5 out of 5 stars

Great casino

Always loved this casino its awesome love all the older slot games they have also and the layout of website is easy to navigate, cheers team a leovegas

March 12, 2026
LeoVegas logo

Reply from LeoVegas

Hi Te Ani,

Thank you so much for your kind words!

We’re really happy to hear you’re enjoying the classic slot games and that the site feels easy to get around.

It means a lot to us that you’re having such a great experience, and we’re glad to have you as part of the LeoVegas community.

All the best, LeoVegas

Rated 1 out of 5 stars

Stole my money

April 16, 2026
LeoVegas logo

Reply from LeoVegas

Hi Kamau,

We’re sorry to hear about your experience.

We take claims like this very seriously, as all transactions are processed securely and can be traced. We’d appreciate the opportunity to review your case in detail and help resolve any concerns.

Please contact our dedicated support team so we can assist you further.

Kind regards, LeoVegas

Rated 2 out of 5 stars

Not good as the sports book is not…

Not good as the sports book is not available to us and no response to my email why it isn’t.

April 15, 2026
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Reply from LeoVegas

Hi Theresa,

Thank you for your review.

We’re sorry to hear about your experience and the inconvenience this has caused. At the moment, the Sportsbook is temporarily unavailable while we work on improvements to provide a smoother and better overall experience for our players.

We understand how frustrating this can be, especially without clear communication, and this is not the level of service we aim to provide.

If you’re still awaiting a response, please feel free to reach out again to our 24/7 support team, and we’ll ensure your query is followed up as soon as possible.

Thank you for your patience and understanding.

Kind regards, LeoVegas

Rated 4 out of 5 stars

win money in bed lose more tho

i like it never need to drress up to go out just lose money right in my own bed

April 15, 2026
LeoVegas logo

Reply from LeoVegas

Hi Tyler,

Thank you for your review!

We’re glad to hear you’re enjoying the comfort and convenience of playing from home.

At the same time, we always encourage keeping play fun and in control, and we offer a range of responsible gaming tools such as deposit limits, session limits, and time-outs to help you manage your experience.

If you ever need a hand with anything, feel free to reach out, we’re here to help.

All the best, LeoVegas

Rated 3 out of 5 stars

I’m finding deposits take a long time

I’m finding deposits take a long time, therefore change my mind to play!
Disappointing

April 14, 2026
LeoVegas logo

Reply from LeoVegas

Hi Aranka,

Thank you for sharing your feedback.

We’re sorry to hear that your experience with deposit times has been disappointing. We understand how important fast and seamless transactions are when you want to play, and we regret that this has impacted your experience.

Please rest assured that we are continuously working to improve our payment processes to ensure quicker and more reliable deposits.

In the meantime, feel free to contact our dedicated support team, who will be happy to check on any pending deposits and assist you further.

All the best, LeoVegas

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