Great customer service representatives, especially the gentleman named Mark, fast, efficient and very helpful. I like the bonuses but it takes you out of the jackpot winnings. The payouts ar... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wish the withdrawals were a little faster. The interface is decently set up. The promos aren’t super visible, especially for first time accounts. There should be an automatic bonus to a first deposit.... See more
Company replied
I’m the type of person who audits a site's security before even thinking about a deposit, and LeoVegas actually holds up. Honestly, their technical framework is solid—proper SSL encryption and an... See more
Company replied
Very good - had a withdrawl on pending for 7 days because I needed verify a new bank card. Would have been nice to get a notification that this was required rather than having to contact support. Othe... See more
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Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
LeoVegas is a multi-award-winning online casino, offering players the lion’s share of entertainment - slot games, live casino games, sports betting and more! As a mobile-first casino, LeoVegas is at the forefront of innovation, constantly striving to deliver the greatest iGaming experience to players, anywhere, anytime! That’s thanks to the LeoVegas app, available on both Android and iOS. LeoVegas offers thousands of slot games including all the popular titles, exclusives and new releases, plus a thrilling variety of live roulette, blackjack and baccarat tables as well as live game shows. Sports fans can benefit from thousands of pre-match and in-play markets on all major sporting events, competitive odds and a lightning-fast platform. On top of that, a wide range of secure and reliable payment methods are available that allow for hassle-free deposits and withdrawals. Safer gambling is a priority at LeoVegas which is why a variety of tools such as deposit limits, session limits and reality checks are also at players’ disposal. Finally, a dedicated customer support team is at hand for any questions or concerns, via live chat or email, not to mention a handy Help Centre covering the most frequently asked questions. What else do you like about LeoVegas? Let us know by leaving a review on the leovegas.com company profile. Your feedback matters to us!
Contact info
3.1
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 48 hours
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Enjoyable gaming with smooth experience
LeoVegas has a great selection of games and the interface is very user-friendly. I particularly liked how easy it was to navigate on my phone. The only minor issue was a slight delay during withdrawal, but customer service handled it promptly. Overall, a solid platform for online gaming.
August 7, 2026
Unprompted review
Reply from LeoVegas
Hi there, thank you for taking the time to share your feedback!
We're thrilled to hear that you're enjoying our game selection and that our mobile interface made navigating the platform smooth and effortless for you.
We appreciate your patience regarding the brief withdrawal delay, but we're glad our customer support team was able to resolve it quickly for you. Providing a seamless experience is always our goal, and insights like yours help us keep improving.
Thanks for being part of the LeoVegas community!
All the best, LeoVegas
Been playing here for 20 years
Been playing here for 20 years. Total deposits $87,278 total withdrawals $64,975 total loss $22,303. Wager minimum bet!! Wtf LeoVegas? Zero max wins!! Largest win was $300?!? Insane that I’ve trusted for this long. It’s honestly the biggest trolling, crap wins and absolute no fun. How about $1000 free play Leo? Scamming bastards!!
@leovegas
When all results end in a loss it’s not random anymore. I lost $22,000 and you offer me $10? I’ve been loyal for 20 years with horrible deposit bonuses, zero loyalty player points. It’s clear LeoVegas doesn’t care about the patrons especially ones loyal for as long as I have been!!
August 5, 2026
Unprompted review
Reply from LeoVegas
Hi Justin,
Thank you for your loyalty over the years, and for taking the time to share this feedback.
We're sorry to hear the recent wins haven't matched your expectations, and we understand the frustration that comes with it. Please know that all game outcomes are generated randomly and independently each time, so results can vary widely from one session to the next, giving a fair chance to each player.
We have emailed you through Trustpilot so we can get some details from you and look into your account further.
Kind regards, LeoVegas
I enjoy leovegas it’s a 50/50…
I enjoy leovegas it’s a 50/50 withdrawal easy as from couple hrs to a day or 2. Cheers!!
July 30, 2026
Unprompted review
Reply from LeoVegas
Hi Charles,
Thank you for your great feedback!
We're thrilled to hear you're enjoying your time with us and that your withdrawal process has been smooth and easy.
We really hope your experience at LeoVegas will continue to be this great, but if you have any suggestions for us to improve, then please do let us know.
Kind regards, LeoVegas
Used to be a decent site
Used to be a decent site, won a few, lost a few as you would expect when gambling but recently it's been trash, it's like they have turned down the chances of winning and I know they will say they are random and everyone has the same chance.
Today I played one game, did over 100 spins and only a few times did I win more than I put in and that was like 10p more, then changed games and on another game 30 spins and didn't even win one spin. This has been like this the past few months and I will be seriously considering if I will stick with the group.
July 30, 2026
Unprompted review
Reply from LeoVegas
Hi Liam,
I can certainly understand your disappointment and how frustrating it must feel when your experience takes a turn like that, especially after enjoying our site for a while.
It's true that all our games operate with certified Random Number Generators (RNGs).
This means every spin is completely independent and unpredictable, ensuring fairness for everyone. Because of this inherent randomness, outcomes can fluctuate significantly.
It's genuinely possible for someone to hit a win on their very first spin, while others might play many rounds without a significant pay-out.
These streaks of luck, both good and bad, are just part of the nature of chance-based games.
We truly value your continued play with us, and I'm sorry to hear you're considering moving on.
We sincerely hope that if you do choose to play again, your luck takes a much more favourable turn.
Regards,
LeoVegas
The worsted casino in my life
The worsted casino in my life . Don't play !!!!!!!!!!
July 29, 2026
Unprompted review
Reply from LeoVegas
Hi Iulian,
We're sorry to hear about your negative experience with us. We take feedback like this very seriously and would welcome the chance to review your account and understand what went wrong.
We have emailed you through Trustpilot so we can get some details from you and look into this further.
Kind regards, LeoVegas
I used to play here from 2024-2025 and…
I used to play here from 2024-2025 and i had a good time and won a lot.. it was in my top 2 casinos out of 5. but since late 2025 and up until today, the site is trash , i can't win anything proper.. Even the leojackpots never hit anymore, and they got rid of a lot of games, and the site is hardly updated and buggy. Seems like they are closing soon, and are milking the money until then. I really don't know whats going on.. but i can also say the same thing for most of the casinos lately.. it seems to be not limited to leo, but leo did take away lot of games and site became trashy and leo jackpot never hits either so theres that.
July 26, 2026
Unprompted review
Reply from LeoVegas
Hello there, thank you for sharing your honest feedback.
We are genuinely sorry to hear that your recent experience hasn't matched the good times you had with us in the past, and we understand how frustrating technical issues or changes can be.
We want to reassure you that LeoVegas is operating normally and is certainly not closing down. Changes to our game library happen periodically due to provider licensing agreements and regulatory updates, though we are constantly adding new titles to keep our selection fresh. Regarding technical performance, we are actively making back-end improvements, and clearing your browser cache or updating your device browser can often help resolve sudden glitches.
When it comes to game outcomes and the LeoJackpot, every game on our platform relies on certified Random Number Generators to guarantee fair and completely random results that are never manually adjusted or controlled.
We truly value your long-standing loyalty and would appreciate the opportunity to help resolve any technical issues you are running into. Please get in touch with our 24/7 live chat support team directly with your details so we can investigate this further for you.
Kind regards, LeoVegas
1st Withdrawal was quick and easy
1st Withdrawal was quick and easy. I see there's lots of 1 stars on here, but my experience was 5 stars. If you make a withdrawal using eCash, I spoke live chat right after and they approved it in a minute. Couple mins later it was in my account.
July 25, 2026
Unprompted review
Reply from LeoVegas
Hi Aron,
Thanks so much for taking the time to share your experience!
We're thrilled to hear your first withdrawal was smooth and that our live chat team was able to get everything approved for you so quickly. We know how important fast payouts are, so it's awesome to hear eCashout worked seamlessly for you. Thanks for being a part of LeoVegas, and we're glad to have you with us!
All the best, LeoVegas
Proper scam company not chance for…
Proper scam company not chance for winning at all death spins
July 17, 2026
Unprompted review
Reply from LeoVegas
Dear Martin,
We have received your comments and understand your disappointment when playing our games. It's certainly disheartening when your time with us doesn't feel rewarding. We are committed to providing a transparent and fair gaming environment, and all game outcomes are determined by certified systems.
Kind Regards,
LeoVegas.
Stay away way from this casino it is a…
Stay away way from this casino it is a total mo ey grabbing rip off that will go out of there way not to pay out winnings . Be warned
July 10, 2026
Unprompted review
Reply from LeoVegas
Hi Joan,
We're sorry to hear about your experience.
We take all player concerns seriously and are committed to providing a fair and transparent service. If you've experienced an issue with a withdrawal or your account, we'd appreciate the opportunity to investigate and clarify what happened.
We have contacted you via Trustpilot to request a few more details so we can look into your concerns. We look forward to receiving your response so we can review your case and assist you further.
Kind regards,
LeoVegas
This site was by far the worse site I…
This site was by far the worse site I have ever been on! I put in a good amount played on a 2.00 bet and lost over 3,000 just didn't matter what I played it just took and took and took. What an awful site. I closed er right down. They will say oh its the RTP and itss random
Lmao ok its 98% in the favor of u guys maybe that's why u have such a low rating. Terrible site. To reply to u. There was no fun. This was my first time on your site and it was all LOSS! Quit with your lies. U guys are so full of it its funny. Its all in the favor of YOU!!! You all say the same crappie. When u clearly rob people of there hard earned money.
June 30, 2026
Unprompted review
Reply from LeoVegas
Hello Shaun,
We are so sorry to hear about your experience, and we completely understand your frustration.
We want to assure you that all of our games operate using a certified Random Number Generator (RNG) to ensure they are fair and random. However, we also know that hearing about certified math and statistics doesn't make a tough losing streak feel any better when experiencing it.
Please feel free to reach out to our 24/7 live chat support team if you need further clarification or would like us to take a closer look to ensure everything went as it should have. At the same time, we fully respect your decision to close your account when the fun stops, and we sincerely wish you all the best going forward.
Kind regards, LeoVegas
Games impossible to win
The games i wouldnt wsist your time or money there so predictable you will be up in the first couple of spins then you will loose everyspin until your balance has gone. Its so one sided i dont know how they get away with it
July 14, 2026
Unprompted review
Reply from LeoVegas
Hi there Danny,
Thank you for your feedback regarding our games.
We understand your profound frustration and disappointment with what you perceive as predictable, one-sided game patterns that lead to consistent losses, making you feel your time and money are wasted.
We are committed to providing a transparent and fair gaming environment, and we will thoroughly investigate your concerns about game integrity and payout patterns.
Please be aware that we have a 24/7 Live chat service that you can contact for more information.
Regards
The LeoVegas Team
cashier billed my card twice for one…
cashier billed my card twice for one top-up
July 8, 2026
Unprompted review
cashout cap so low the balance barely…
cashout cap so low the balance barely moves
July 10, 2026
Unprompted review
kept requesting docs I'd sent twice
July 8, 2026
Unprompted review
Reply from LeoVegas
Hi!
We hear you, and we’re sorry for the loop. Having to send documents multiple times is incredibly frustrating.
Please drop a message to our support team so we can manually check your account and get this sorted out.
Thanks, LeoVegas
E-wallet payout took nine days
E-wallet payout took nine days, fast means something else here
July 11, 2026
Unprompted review
Bonus pulled with no notice
July 8, 2026
Unprompted review
Reply from LeoVegas
Hi! We’re very sorry to hear about the lag. We know timing is everything in Crash. Please contact our support team with the game times so we can look into this for you right away.
Best regards, LeoVegas
Reply from LeoVegas
Hi, we understand your frustration, payouts should be transparent and communicated clearly. Please contact our support team so we can look into this.
Bets regards LeoVegas
Played 20 minutes on the train and the…
Played 20 minutes on the train and the app dropped four times, each reload wiped my game. Couldn't get anything going.Played 20 minutes on the train and the app dropped four times, each reload wiped my game. Couldn't get anything g
July 9, 2026
Unprompted review
Reply from LeoVegas
Hi, we are very sorry our app let you down during your commute. Game drops and lost sessions are definitely not the experience we want for you.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
All the best LeoVegas
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