Leroy Merlin Italia Reviews 

Terrible service. I ordered an item on August 11th, it came damaged and missing parts. After endless back-and-forth, they promised a replacement, but I still haven’t received it. Their courier, BRT, lies about attempted deliveries. I’m left chasing both the seller and the delivery company, which is not my job. Completely unreliable and extremely frustrating.

Impossibile anticipare di un giorno un appuntamento preso per un ritiro

I would give a rating of 0 if there was as I am completely dissatisfied with Leroy Merlin’s service. We ordered aircons on 5 jul 2025 with HOMY discount which were supposed to be delivered between 28-30 July. There has been no update on the order online and no update regarding the delivery. We haven’t received the aircons as per the order made with Leroy Merlin. Furthermore the customer service has been extremely rude with having no information with reference to when the order will be delivered and also the tone of speaking which is surprising. We have already lost our money, time and energy with reference to this order which is extremely disappointing especially when a store cannot keep promises with reference to the orders which in very unprofessional. Fake advertising and fake promises seems to be a trend of Leroy Merlin. Very bad experience and a waste in terms of everything.

Very competitive on price

We spent over 200 Euros on a small corrugated metal garden storage shed. It took my husband a week to assemble due to:

- damaged & bent parts
- very basic, non detailed instructions
- very poorly designed product- roof panel was too small!!
- delivery itself was only to bottom of our road- staff couldn’t be bothered to drive up to our house, just few metres further!!

Never buying online- probably also in store- ever again.
Rubbish design & quality of products.

Very fast and professional

I wanted to order a welding helmet on the website. € 24,99. Check out, and surprise surprise, € 559,00 shipping costs ! That is ridiculous. So i went to WhatsApp costumer service and all she said was, product is not from leroy but other sneller, so contact them. I said, no it is your website and your website calculates shipping costs. But no....that was all she said, so i ordered at amazon....

I bought two AC units on the 21st of June. They told me they were in stock and they would call me on the next Monday to fix a date for the installation, of course they never called. When I finally managed to talk to somebody, they told me they were infact NOT in stock, they don't have them at all and cannot estimate when they will.
It's absolutely unacceptable and the customer service is a joke.

The assistance behind the product was great!! Highly reccomended

The official platform has created a purchase that doesn't exist and debited almost 400 euros from my account. They said I made a purchase on a physical store in another city (?!), but I'm not even in Italy! I'm not going to let they have my money.

The best staff

Roberta e Stata efficiente e pronta Alle mie richieste

Sperate di non avere mai problemi perchè risolverli è come creare un buco nell'acqua .
Personale scompetente nella filiale di Palermo , assistenza a dir poco inutile . Eppure si vantano di rispondere entro 24 ore 🤣
Make sure you never have any problems with your item, or you will be rejected by inefficient support and incompetent branch staff.

Good service and fast support!!Really wonderful

Very bad experience in trying to use coupons. Broken promises with the excuse that I purchased products that were already discounted. In other stores I frequent this is not the case and I have decided not to shop at Leroy Merlin anymore.

Thank u for the help.
Sna madami p kayo matulongan

This is about the Cagliari store: excellent advice and professionalism throughout.
They were fast, responsive, and a pleasure to deal with.

Whilst logged in, so they have my address, i tried to buy shower doors and an air conditioning unit. It states that they're in stock and available for home delivery.
I try and pay, the website then informs me that they no longer sell the shower doors and they can't delivery the air con unit.
Quite a high level of incompetence but they surpassed that when they replied to my email informing me there are different ways to check out including on the phone or in person. This obviously didn't help explain any of my experience. Almost like they didn't read what i had written or possible didn't care.

A cold service with nothing to add to it. Was not given much of interest in my problem. They tried to solve it but without giving me many information or details. They weren't available apparently and they didn't care to give any.