Le Specs - Official Page Reviews 76

I live in Singapore and they ship the sunglasses fast.

Refunds are free BUT you need to bear the cost of postage yourself. They also do not refund the shipping cost you may have incurred to receive your sunglasses. All in all if you buy a pair of sunnies and decide to return them, you will lose about 20 euros but at least you get to return a pair that doesn't suit you.

I bought another pair of sunnies that i like more from lespecs. The quality is OK, not terribly cheap but not super well-constructed. There's a time and place for a brand like this that does trendy eyewear without the designer price tag. You won't be as sad about losing a pair of these if you tend to lose your sunnies like I do.

Overall from the exchange rate it is a bit expensive if you include the 10 euros shipping fee but I think it's a reputable brand and the returns process was alright, I got an email notification for a refund 1-2 business days after they received my item.

Very bad experience, do not buy from this shop.
Returns are not free and they don’t specify it in their policy, only for you to find out when you actually submit a return. When you reach to customer service they just think you are stupid. Worst online shopping experience ever

We love Le Specs!

First met them in NZ! Then tracked them down back in the UK.

Lightweight, stylish, affordable.

Our family’s new favourite brand!

The worst worst worst shopping expérience i have ever had. Glasses come from china and you after 2 weeks of waiting for delivery, you have to pay 30€ yo get the glasses out of customs. Never ever again.
Just tell us what you are selling. And at what price

The worst online experience so far.

Such a SCAM. I ordered sunglasses and haven’t received the item even after 2 months and a half. The tracking status has been “in transit” this whole time and nothing has changed. I’ve just raised a dispute against them—hopefully I’ll get my money back, because it feels like my package was shipped to Mars.
Oh, and they don’t respond to emails. Worst customer support ever.
DO NOT ORDER !

Terrible customer service!!
I‘ve been trying to return glasses for weeks now, that were in a package that I habe been waiting for 5 weeks, having paud 50 Euros of customs fees.
Now it‘s the 10th time I am getting back the same answer saying that returns are only possible within 30 days of purchase- how the hell can it be my fault I have had to wait for 5 weeks for my order, paid 50 euros of customs fees and now I am not even able to return part of my purchase??!!!
I am so upset!!

I returned 2 of the 3 sunglasses I ordered from le specs on 6th May and did not get a refund. I therefore emailed them at the end of May and they said they had been unable to refund me to my initial payment method (??) and whether I had PayPal that they could send money to. I gave them my email address for PayPal 2 weeks ago and they said they would pass it to their finance team and the refund should be actioned within 3 days. I have not heard anything since, nor received my refund of £84. I have emailed them again yesterday and am yet to receive a reply. I can see someone else has had a similar experience below - had anyone managed to get a refund?

I really wish I had visited Trustpilot before ordering from this company. My sunglasses arrived with no issue, however they did not suit me, so I sent them back requesting a refund. I was sent an email saying that they can't refund the money back to my account, and they asked to do a wire transfer. In order to do this they wanted all my bank details, name , address and other personal details. My issue is; if they can withdraw money from the account details I gave them, why can't they put money back in. I'm not prepared to give all my personal information over an email. I have sent several emails to which I receive an automated reply; there is no personal customer service. has anyone actually managed to get a refund from them? If so, I'd like to know how!!

DO NOT I REPEAT DO NOTTTTTTT ORDER IF YOU ARE FROM EUROPE OR A CONTINENT THAT IS NOT AUSTRALIA. THEY DONT MENTION TAXES I HAD TO PAY 44€ ON TAXES OTHERWISE THEY WOULD SEND BACK MY ORDER. DISGUSTING! AND IVE BEEN WAITING A MONTH AND STILL DIDNT RECEIVE MY PACKAGE. THEY DONT EVEN DESERVE 1 STAR!!!!!!!!

I was shocked to discover that this company very carefully word their refund policy to avoid any direct mention of the buyer having to refund at their own cost. I have sent three emails to customer service to verify this and no one has replied - buy them elsewhere.

Oh lord, made the horrendous mistake of not checking here (trustpilot) before ordering from Le Specs, for some reason thought it was a legit company as they are sold in many places.. couldn't be more wrong. TERRIBLE company that lure you in with a"European website" and say NOTHING about import taxes, in my case over 30 euros!!!! Ship from Australia and take a loooong time for them to arrive. Not happy with the glasses but no point in trying to return at this stage, paying more for return costs myself and not even knowing if they will go through... Le specs apparently
pay some agency to run their marketing on social media where they post all the time but don't even care to respond to their actual customers here on through email. Disgrace! COULDN'T RECOMMEND LESS!!!!!!

Sent me a damaged product and are making me pay for return shipping. Horrible customer service that don’t read what you are saying. Couldn’t recommend less.

Warning: Total rip-off! The package comes from Australia. I had to pay €30 in customs fees! Return Shipping to Australia at my own expense costs another €150. What a disgrace! The customer isn't informed of this during the entire ordering process! Customer service hasn't responded despite five inquiries!

I went to Germany for my close friend's birthday, so I ordered the glasses beforehand to arrive there. I saw the delivery timeline after making the purchase, it was past the birthday date. I contacted the support literally an hour after placing the order, asking to cancel it, they responded 2 days after that it was impossible (surprise-surprise with this speed of addressing customer requests/concerns).
Then I got the tracking number of the parcel. On the due date I was at home ALL DAY LONG, however, my package was not delivered to me, and NO information was left to me, although the DHL link was saying otherwise. I went to a DHL office, and they gave me no information, except for their support's phone number, by calling which I was only able to talk to a bot. I contacted Le Specs' customer support asking to help me locate the parcel, because at that point there was nothing I could do. Their response 2 days after was to go to the DHL office and ask them, although I said that I'd done that already. They offered either a refund or a replacement, which I DON"T WANT at this point, given the appallingly slow and unhelpful service, and the fact that I am leaving Germany tomorrow, so there is no way I'll be able to pick up the parcel even if they locate it after all. They will not respond to my comments on Instagram, although they keep posting, showing total indifference to their clients and obviously avoiding any responsibility. I want my money refunded in full, which, judging by the rest of the comments, is not going to happen. I rue the day I ordered from this company, because if you can't ship abroad, do not advertise free delivery worldwide, if you're gonna wash your hands of delivery problems, if you can't support your customers, don't start the business. POOR service I DO NOT RECOMMEND.

Order arrived after after almost 2 months delay , and I had to pay customs fees which was never mentioned before don’t recommend

I bought a pair of glasses in November and I am still waiting for them. Shipment was to Europe. I contacted the customer service to receive no answer or support from them! Do not offer Europe shipment if you can’t manage it and reply to your customers! Poor poor service

Ordered a pair of glasses for my boyfriend and they came within 2 days!! Great quality and well packaged will definitely be ordering more.

Super easy and efficient process to buy my new Le Spec sunglasses! Website was easy to navigate and loved the ability to "Try On" the glasses on your own face - game changer for online glasses shopping..
Checkout was also easy to use and follow up emails with shipping detail was great. I purchased my glasses in the afternoon and they were delivered to Regional NSW 24 hours later - Very happy shopper!!
Carolyn Sorrell

I placed an order July 27th, it was 'delivered' somewhere, but I've not received it. Contacted Les Specs who have shirked any responsibility and told me to contact DHL who've done nothing.

Terrible service.

No not order.