LetMeRepair Spain S.L. Reviews 

56
TrustScore 1.5 out of 5

1.3

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1.3

Bad

TrustScore 1.5 out of 5

56 reviews

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1.3

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(56)

1 review in the last 12 months

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Rated 5 out of 5 stars

I own a ASUS Desktop gaming PC that had…

I own a ASUS Desktop gaming PC that had a lot of coil whine. It was close to one year and i raised the Issue with ASUS. They sent me instructions to send it To Letmerepair in Uppsala in Sweden for repair. After sending it using FedEX i google LetmeRepair and read tons of negative reviews. I got concerned and wrote LetmeRepair how fast they expect to be done with my machine and if it would be before christmas. Within 3 hours a had a professional and on the spot reply from Marcus their Supervisor Customer Care. He said they avarage between 5-10 days depending on the parts they need to order.
Less than two hours later i had a personal message from him saying that they performed the test and a new VGA card was ordered and he expected it to be done the day after. Within 5 workdays its back in Denmark, working perfectly and with a VERY good experience of their service level. Top grades for proving the internet wront. Good job.

By the way, ASUS kicks a** since they didn't event flinch when i asked to get the card replaced.

December 18, 2018
Unprompted review
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Rated 1 out of 5 stars

Incompetent, rude, obnoxious

Same story as most other posts on this site. Waited weeks for feed back before getting an email through saying they will repair it. Two weeks later received an email saying they WON'T repair it due to spillage damage.
Since the problem I was having was intermittent and there was no spillage apparent when I sent it in, I am still waiting for answers. Awful company, would never recommend dealing with them.

November 15, 2016
Unprompted review
Rated 1 out of 5 stars

Rip off repair quote and slow!

They reviewed my tablet and blamed me for the USB charge port damage despite myself using it 4 times. Product was not fit for purpose. So I look at the repair quote and its £495!!. Thats to open the tablet and solder a new microUSB port. I cannot believe it.

Then the return charge is £45 which I had to take.

It took them two weeks to register my payment and return my tablet.

Use them if you'd like your important device in the hands of slow rip off merchants such as these people.

Asus are the worst company who make rubbish products, and they are ripped off by this company too.

November 8, 2016
Unprompted review
Rated 1 out of 5 stars

Would give zero rating if I could

Paid them over online bank transfer 1 week ago, got another reminder over email asking me to sign the quote form, which I have already done twice. Called them and they still don't know if the money has been transferred because their accounts department hasn't informed them, which, sorry, isn't really any customer's issue but their won internal problem. So they're using a week's worth of everyone's money to do nothing?

July 29, 2016
Unprompted review
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Rated 1 out of 5 stars

Unhelpful and slow

Three weeks later I cannot get my laptop back from repairs. Customer service person, was really unhelpful. Could not or did not want to answer any of my questions, concerning slow service and problems with laptop, when will the laptop by at last serviced, etc. This is for a laptop that costs 15k krone and neither asus, nor letmerepair could answer me how was it possible that for a 3rd time in a row the battery completely died.

Oh and btw that was the 5th time calling that at last I was not put on hold until disconnected.

June 27, 2016
Unprompted review
Rated 1 out of 5 stars

Worse than useless

They repair the previous fault and it comes back with new faults...twice now. First time it was returned to me with repaired sound and orientation sensor...but with a test operating system that could not be removed using any kind of reset. Second time they fixed the OS but tablet half's battery won't charge any more and the mouse pad doesn't work anymore.
These are repairs under an Asus warranty. I really don't want to send it back to them.

November 19, 2015
Unprompted review
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