Let's Ferry Reviews 199

Never have i ever met a company so bad! They put away all responsibilities, even though you think that the 30 euros you pay for service, would actually lead to some service.

Instead we had a women yelling at me, and a guy telling me that i was completely stupid if i believed that they would trying to help as much as possible. I asked him if he was tires of his job since he thought it was okay to yell at me, and in that response that was even worse.

We had our trip cancelled because of the strike, to Santorini from Athens. Fair is that. But wat is not fair is this - After having extra costs due to a night of a new hotel, and new ferry tickets apparently we should have a cost here as well. We booked a new trip the day after with lets ferry, to a cost of 110,- euros. We then 10 minutes after get a text that our scheduled ferry is moved to the day after. So we were stuckes with to ferry tickets, and should only use on of them.

We called lets ferry and they were screaming that they couldnt do anything because it was two different companies. They take no responsibility that they are responsible when they are the one we booked the two trips through! After a long discussions and screaming employees they said they could refund us 39 euros.

Now we just got a mail that they will return nothing. Which makes no sense since they agreed before to return 39. In our opinion if it is in writing it is legal to keep your promise. Other than that, it is just good manners to return 110,- and when we didnt go with the ferry, and you made a mistake of not noticing us that the other ferry would be rescheduled.

It is a shame that big companies is so poor that they rather care of money, than having happy customers. We sure will make notice on every media place, to warn other people of using your bad bad copmany.

The service fee of euro 30 is very high. Buying directly from the travel agents is much better and cheaper.

All was good except treating the customer was bad. No smile at all !!! Just pointing and shouting?!!!!

Tried booking a ticket, multiple times and said declined by website. No confirmation email was sent. Decided to go with another company as I couldn’t get a ticket with “lets ferry”. After purchasing the ticket I needed no problem from
Another company, hours later was notified by my credit card as a fraud warning with the transaction from “let’s ferry”
Gone through. Still charged after said declined with no tickets and no confirmation!!!!

After being declined on two credit cards, no confirmation email for two separate people (both my sister and I tried) I decided to go with another company.
Now I’m seeing a pending transaction on both my card, and my sisters card for these tickets. I’ve emailed the company and received a email saying I can expect a response in four business days. Unless this company is willing to drop these charges that we did not get a confirmation for, I’d say lets ferry is a SCAM

It was very clear the Info about different options of seats and proceso

Great trip. On time. Super fast

Horrible! Introduce 11€ service fee at last stage of check out after you are worn down and ready to accept to save self from other shill operations. Is 11€ fee reasonable on top of the 30€ discounted fare that lured me in? Consider the same discount fare is available direct from the ferry line’s web site with NO service fee. Ok, so I accept responsibility for letting this company wear me down with its tricks and tried to get information from their customer service to help me understand logistics getting from my late arrival flight into ATH to the early departure ferry. ‘We only provide tickets’ was their response. Turns out airfares starting at $96USD are competitive to replace taxi plus ferry plus shill company service fee plus who knows what other nickel and dime shill operators are lying in wait to prey.

UPDATE: The company gave a very courteous response to my review. In addition, they did offer me some critical information after my third email which sought a refund: 1) check-in rule of one hour before ferry departure is not as strictly adhered to as with airlines, and should be interpreted instead as allowing for a comfortable hour advance arrival; 2) tickets can be picked up at the ticket office that opens at 05:00, not 06:00 as my other information sources state, so there is adequate time to claim the tickets before my ferry's 06:45 departure. Things were much simpler for me 40 years ago when everything seemed to work out ok despite impromptu navigation and planning. Not to offer excuse they let me know that now (mid-August) is their busy time, as I can well imagine.

I am no longer as sour about the experience but doubt I would allow myself into the trap again of being held-up for a service charge exceeding 34% at the last of several check-out stages. I now request a greater amount of cost and logistics detail from all non-domestic vendors of services.

Again thanks to the better trained and more service-oriented second individual who did provide quite a lot of logistics detail in her email response. I hold the company ownership at fault for creating a bad backdrop with their unreasonable service charge and highwaymen approach to presenting it.

Booked a ferry from Herkilian to Santorini. Paid for a fast ferry from Santorini that was 2 hrs late and instead of 1:40hrs travel time it was 2:30 hrs missed dinner with family at hotel. Instead of getting tickets on line this site will make you run around ticket/travel agency's for actual tickets. That the travel agency charges you to print tickets.

I just can't understand why I can't receive my tickets per email instead of going and picking them up at phisical spot

I love the ease of booking the ferry’s but I was so shocked at the processing/admin fee added on at the end. It’s a huge additional amount that you are not aware of when you book. Also it’s not clear what age a child is. I booked both my children child’s tickets assuming (as in the UK) that you are a child until you are 18 but then got charged extra on board the boat for both of them. However I have used you several times for our island hopping adventure. It’s been a reliable and easy site to use for an English speaking person.

Do not book with this company!!! My girlfriend and I booked 4 ferry tickets from Let’s Ferry. There was a problem with every single one. The first time they’d charged us the wrong price and the ferry wouldn’t let us on until we paid the correct one. We arrived an hour ahead of time and got in the ferry 5 minutes before it departed after running around the port to ticket booths to correct the error. They had also told us the wrong departure time (off by 15 minutes). The next time we learned and went to the local ticket office first to check to see if the tickets were correct and discovered that we were booked into a ferry for the wrong destination even though our tickets said the right one. Luckily the woman from Seajets last was extremely nice and when we told her we booked through Let’s Ferry seemed to understand and got us sorted. Just don’t book with this company. Seriously. Dealing with the problems they’ve made for us has been by far the most stressful part of our vacation.

They charged 6 euros for booking fees. I thought digital booking was supposed to reduce the costs, seeing as you don't have to employ someone to do this for the company. I've never seen so extravagant fees in my whole life. Rated 1 star to get attention and because I'm angry that acceleration of technology doesn't mean a better quality of life and a more just system. I kinda hate robots, but I really hates employers.

The website is very clear and we got the tickets very easily. I had a question and they replied and solved my problem super fast. Recommend 100%

Very fast and efficient and helpful. Great service

The team at Lets Ferry were amazing! Very helpful in sorting out our issue when our ferry to Athens was cancelled. They helped rearrange booking another ferry immediately and transferred our reservation funds. Great communication and speedy response. Thanks!

As all the last years the booking and ticket shipment was again reliable and fast. The team is always friendly, helpful and answering requests in appropriate time.

Very helpful staff! I emailed them about inquiries they respond pretty fast and efficiently.

Easy to use website, tickets sent to us in mail in very reasonable amount of time. There was a fee, but purchased for piece of mind