Let's Get Moving Reviews 417

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 28 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional service, noting that the staff is often on time, courteous, and meticulous in their work, making the moving process smooth and stress-free. Many people were impressed by the expert skill and knowledge of the crew, describing them as professional, well-prepared, and dedicated to making the transition easy. However, some people were dissatisfied with various aspects, including the company's communication, the size of the moving truck, and the lack of proper equipment or training for the staff. There were also concerns about unexpected charges, damaged belongings, and the slow pace of work, leading to longer moving times and increased costs.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, with many expressing significant dissatisfaction due to... See more

Staff

Users describe ambiguous interactions with staff, with some customers praising the politeness,... See more

Product

Reviewers express significant dissatisfaction with the handling and condition of their belongings, with many... See more

Price

Consumers find price to be ambiguous, with many reporting unexpected charges and a lack of clarity regarding... See more

Location

Customers consistently note negative experiences with location, citing issues with movers getting lost or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Let Us Move was very successful. They were on time, courteous and they packaged our belongings well. Everything went smoothly, including the quote, the final moving date and the process in general.

Rated 5 out of 5 stars

Thank you to everyone at Let's Get Moving for the excellent service provided to me on July 28, 2025, and throughout the entire moving process within the Toronto area. From booking and confirmation to... See more


Company details

  1. Moving Company
  2. Moving and Storage Service
  3. Moving Supply Store
  4. Piano Moving Service
  5. Storage Facility

Written by the company

Welcome to Let's Get Moving, one of Canada's top-rated moving and logistical service providers! We pride ourselves on our unwavering commitment to exceptional customer service and seamless relocations, regardless of scale or complexity. Our Premier Services Include: Residential Moving: Safely move your precious belongings to your new home. We handle everything from studio apartments to sprawling estates, ensuring a stress-free transition for families and individuals. Commercial Moving: Relocating your business? Our expert team ensures minimal downtime, allowing you to maintain productivity. We cater to everything from small offices to large corporate setups. Packing Services: Our meticulous packing professionals use high-quality materials to protect your items, ensuring they reach their destination in the same condition they left. Storage Solutions: In between moves or looking for a safe space for your items? Our secure storage facilities offer short-term and long-term options, catering to all your storage needs. Junk Removal: Declutter and rejuvenate your space. Whether you're moving out or simply refreshing your current location, our junk removal service ensures you're left with a clean slate. Dive into our TrustPilot reviews and see for yourself why Canadians across the nation trust 'Let's Get Moving' for all their moving and logistical needs. Join our community of satisfied clients and experience a hassle-free move today!


Contact info


3.7

Average

TrustScore 3.5 out of 5

417 reviews

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No history of asking for reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

Terrible move experience!

Hire this company if you have money and time to toss away! We forfeited $300 in compensation for damage done to our properties (it should have been $550, but they charge a $250 deductible) in order to post this review to warn people how bad this moving company is. You don’t see man negative reviews for this company online because you will have to sign a non-disclosure agreement with a $5000 penalty should anything negative about them be posted online in order to receive any compensation from them.
My daughter hired them in April, to move from a low rise 750 sq ft condo to a house 5-minute drive away. She was charged 7.5 hours work for 3 movers, while the estimate given over the phone was 4-5 hours. All that was moved was 14 pieces of furniture and the contents of 7 of them, and some boxes and bags. All the kitchen contents and contents in 3 closets were not touched by the movers as we planned to move them ourselves. It took 1-2 movers over one hour to dissemble the one and only bed, and the same amount of time to assemble it after arrival at the house. Items were moved by hand one piece at a time, with no trolleys used, which was extremely inefficient. During the 7.5 hours charged, the movers disappeared twice for about an hour each. Explanation given when asked was: loading the truck! The condo only allows 4 hour elevator bookings; if what they said was true, this company needed 5 hours for 3 movers to move 14 pieces of furniture into the truck, with the last 4 pieces left unwrapped in the final half an hour of the elevator booking time, as we begged them to hurry before use of the elevator ended!!!
After arriving at the house, there was another 10 minute scuffle when 2 movers argued about where to park the enormous truck (initially they wanted to park on the driveway of the townhouses next door and seemed shocked when told they could not park on someone else’s private property). I asked what’s wrong with parking on our own driveway, which in the end was what ended up happening. Except for the furniture, everything was dropped off in the living room close to the entrance of the house, in order to speed things up. Half way through unloading, we were asked to pay in full, otherwise we obviously would not get back the items still on their truck. We did not have enough cash prepared since the move took so much longer than expected and were told to go to the bank machine to withdraw money while they wait.
This was such a traumatic nightmare to us! We wish no one else will experience the same!

April 6, 2023
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Rated 5 out of 5 stars

Let's Get Moving is a quick, efficient and worthwhile moving experience

I recently used Let's Get Moving to move out of my one bedroom condo in Downtown Toronto, and I must say, it was one of the best decisions I made during the entire process. They were quick, efficient, and took great care of all my belongings, making my experience not only worth the money but also helping the entire process go much faster.

From the moment they arrived, the team of movers were incredibly professional and courteous. They had all the necessary equipment, including dollies and moving blankets, and made sure that everything was properly secured before they began the move.

Throughout the entire process, the movers were incredibly careful with all of my belongings, taking great care to ensure that everything arrived at my new place in the same condition as when it left my condo. They even took extra care with some of my more fragile items, making sure that they were properly packed and secured for the move.

Perhaps most impressive, however, was the speed and efficiency with which the movers worked. Despite having to navigate the busy streets of Downtown and the tight confines of my condo building, the team managed to move everything out and into the truck in record time, all while ensuring that everything was properly packed and secured.

Overall, I can't recommend Let's Get Moving company enough. From their professional and courteous demeanor to their care and efficiency with my belongings, they made my move a breeze and helped to alleviate a lot of the stress that comes with such a big transition. If you're in need of a moving company, look no further!

May 11, 2023
Unprompted review
Rated 3 out of 5 stars

Friendly

I’ve moved a few times recently with varying help and this team is average.

May 11, 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommend Let's Get Moving!

Let's Get Moving was great! The customer service was amazing, from the initial phone call to the actual moving day. The move was done quickly, professionally, and nothing was broken or scratched. I was very impressed and pleased with the service. I would definitely recommend using Let's Get Moving for your next move!

May 5, 2023
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Rated 5 out of 5 stars

Moving a piano went so smoothly!

Got Let's Get Moving to move a baby grand piano. A team of 4 movers came and carefully took apart the piano for easy load out. They had definitely done this before, were very meticulous and the move went very smoothly. Would highly recommend!

April 30, 2023
Unprompted review
Rated 4 out of 5 stars

Amazing movers

This is the 2nd time I have used this company highly recommend I had 3 workers the were fast and put the furniture were I wanted it. If moving again will use them again

April 30, 2023
Unprompted review
Rated 5 out of 5 stars

Smooth Move

The trio of three showed up on time and once we did the walk through they got at it. Thorough, quick and with care they provided an exceptional customer experience!

April 28, 2023
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Rated 5 out of 5 stars

The moving team impressed me beyond…

The moving team impressed me beyond expectations and it was my best move out of all!
George and his teammate were so efficient yet took the time to wrap up all my furniture so nothing was damaged and that was a first as well.
I wouldn’t hesitate to hire them again for my next move!

April 22, 2023
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Rated 5 out of 5 stars

Best Move Ever!

We had a great move with your team. Abdal, Aldo and Alonso were a fantastic crew and really pleasant to work with. They made this one of the best move experiences we have ever had. Sameer prvided us with excellent service in our pre-move booking - he was extrement attentive and considerate of our needs, providing good move-related advice along the way and making recommendations as appropriate to simplify our process.

Thanks again for all your support and attention to making this a good experience and a great day for us.

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

My move was fantastic

My move was fantastic! Mike and Raspreet moved our stuff efficiently and were super friendly. 10/10!! They were professional and I highly recommend their services!

April 7, 2023
Unprompted review
Rated 5 out of 5 stars

Great experience

I booked a small move of my one-bedroom apartment and two movers came. They were friendly, efficient, and careful with my items.Everything got to my new place in one piece within a few hours. Overall Let's Get Moving made my move a breeze!

April 1, 2023
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Rated 5 out of 5 stars

Exactly as recommended

Being new in Canada I was concerned about finding a reputable provider and knowing my possessions will be cared for and delivered as agreed. We had a very long move (360km), necessitating an overnight storage at the depot, but the team arrived on-time the following day! They packed quick and efficiently and unpacked just as smoothly, all our items still intact. We have a heavy treadmill but the team handled this just as smartly as our other items. Overall, very please, thanks for the help! We will use their service again.

December 17, 2022
Unprompted review
Rated 5 out of 5 stars

Very pleased

My first time using a professional moving company, I would use let’s get moving again. The communication was great, everything was very automated with reminder emails and text messages. The three person team - Aldo, Abdelbaset, and Elonso - were fabulous. They were quick, took initiative, were kind and careful with my things.

March 29, 2023
Unprompted review

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