Lets Make Homes 

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Company details

  1. Real Estate Rental Agency

Information provided by various external sources

Lets Make Homes - Lanarkshires premier letting agents. "Lets Make Homes by treating every landlord as a partner, every tenant as a customer and every property as our own."


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(16)

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Rated 5 out of 5 stars

Faultless Service

I was extremely lucky to stay in Lets Make Homes property in Hamilton. It was a beautiful flat, freshly decorated and in excellent condition. In the 12 months I stayed there the couple of minor issues I had were dealt with quickly and efficiently. I cannot fault the service from Lets Make Homes and they would be the only company I will contact if I need to rent in the future.

March 7, 2022
Unprompted review
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Rated 1 out of 5 stars

So far I have not had a great…

So far I have not had a great experience. My previous rent agent, Century 21, was fantastic. Century 21 would fix everything for me. No job was too big or too small. But this so called company "Lets make homes" will not fix one thing at my property. I won't be back and I won't be recommending this place.

January 8, 2022
Unprompted review
Rated 5 out of 5 stars

Great Agency to let from

Great Agency to let from , no issues moving in and no issues when staying in the property , would highly recommend . Ed is really helpful

August 11, 2021
Unprompted review
Rated 5 out of 5 stars

The best agency we've come across

The best agency we've come across. Great service from start to finish. David and the team were excellent, dealt with any issues in fast and efficient way, very friendly, flexible and helpful. Moving out was smooth and we've received our deposit back in couple of days, highly recommended, thanks again.

July 21, 2021
Unprompted review
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Reply from Lets Make Homes

Hi Ewa
Thank you for looking after the property so well and good luck in your new home,
Ed

Rated 5 out of 5 stars

Great letting agency, would recommend

Fantastic letting experience from Ed & team at Let's Make Homes. Just ended a year long rental of property, everything was dealt with professionally from beginning to end, good system for repairs if needed, would highly recommend.

April 2, 2021
Unprompted review
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Reply from Lets Make Homes

Hi Zoe
Thank you for such positive feedback. Thank you for looking after the property so well and hope you settle into your new home.
Best wishes from the LETS MAKE HOMES team.

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Rated 5 out of 5 stars

Professional and approachable.

Ed and Dave run an efficient and professional Letting Agency where the the Tenant is treated fairly and courteously. They were more than accomodating when I advised them of my need to move, possibly at short notice. They were flexible and understanding. 2 nice approachable guys.

Dealt with other letting agents mainly in the Coatbridge area and the difference was palpable in comparison in how you were treated. They cared only about the Landlord and at times treated you with arrogance, possibly even contempt. I hadn't rented before so it was a bit of an eye opener for me.

They could learn a lesson from these guys!

April 23, 2020
Unprompted review
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Reply from Lets Make Homes

Hi 'Barney'
Happy to be of help and accomodating your change in plans really was no bother. Hope you've settled into your new place.
Best wishes
Ed

Rated 5 out of 5 stars

Rented a property here for just over a…

Rented a property here for just over a year and the agency was fantastic throughout. I liked that the landlord David didnt inconvenience us with house checks like other agencies - made it feel more like our home. Absolutely no issues throughout our tenancy but we were given dedicated numbers for any problems which was reassuring. Received my deposit back within a few days of leaving. Recommend.

April 2, 2020
Unprompted review
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Reply from Lets Make Homes

Hi Zak
Thank for the positive feedback and for looking after the property so well. Best wishes,
David

Rated 5 out of 5 stars

Rented a property for over two years…

Rented a property for over two years with let’s make homes and all the team were fantastic to deal with, recently moved out and everything has went really smooth with the handover with Ed. Thanks again.

November 15, 2019
Unprompted review
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Reply from Lets Make Homes

Hi Amanda
Thanks for the positive feedback. All the best for your future in your new home.
Regards
Ed

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Rated 5 out of 5 stars

Let's make homes are a very thorough…

Let's make homes are a very thorough and helpful company who made it a very smooth and prompt transition into to our rented property. Their communication was excellent and they were very helpful and easy to contact. I would recommend them to anyone.

November 14, 2019
Unprompted review
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Reply from Lets Make Homes

Hi Joan
Thank you for the recommendation!
Our pleasure.
Ed

Rated 5 out of 5 stars

Let's Make Homes

Great first letting experience with Let's Make Homes, can't rate them highly enough, helped us out in the middle of a crisis. Any issues that may come up are dealt with swiftly and to your satisfaction, extremely well run letting agency. Thanks once again Ed.

November 14, 2019
Unprompted review
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Reply from Lets Make Homes

Hi John
Hope you've settled back into your own home after all the major works. Glad we were able to help out in such unusual circumstances.
Best wishes,
Ed

Rated 5 out of 5 stars

Best Letting Agents

Whilst my partner and I had to leave ‘Let’s Make Homes’ due to the landlord putting the property up for sale, everything ran completely smoothly from moving in until leaving date. We were even given two and a half months notice, so a little bit longer than was required. Shame their other available properties at the time weren’t suitable for our needs as me my partner loved renting from them.

June 4, 2019
Unprompted review
Rated 2 out of 5 stars

Letting Agent offering below acceptable standard of service

When I first made contact with the agent is was operated by David Kendal. Subsequently he took on a partner called Ed who I never met and the company relocated its office twice without informing me.
Major issues were
1. Exterior refurbishment over a ten week period that meant I had to vacate the property during the day due to noise, dust and lack of privacy
2. Condensation on the interior ceilings that was incorrectly diagnosed by South Lanarkshire Council as being a leaking roof when in fact it was a build up of moisture in the flat - there being no extraction in the bathroom or kitchen.
3. A number of subcontractors did poor quality work - one flooding a floor that leaked into the flat below and another failing to carryout some painting to an acceptable standard.

In summary I would say that the Landlord did not operate to acceptable standards of problem solving , maintenance and communication.

October 31, 2018
Unprompted review
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Reply from Lets Make Homes

Hi Stephen,

Thank you for your feedback and hope things are going better for you on a personal level.

As you can see from other tenants feedback, we work very hard to ensure all repair and maintenance issues are dealt with quickly and properly. However, we can only do this with tenants who provide access for our contractors and communicate with us through the proper channels - e.g. our Tenant Repair Line which is manned by a live operator from 8am to 11pm seven days a week.

The new tenants have had no issues with the heating system.

We have moved office only once, the transition was smooth and our communication strategy seemed to be wholly effective with all of our other landlords and tenants. During and after our office move, we were in communication with you regarding the issues you have noted.

The significant exterior refurbishment of the complete building was carried out by the local council, completely outwith our control but with minimum disruption and no cost to yourself. After the works were compete the fabric, insulation and appearance of the building was vastly improved but I'm sure the local council would welcome feedback on the works carried out.

We are genuinely sorry, despite our best efforts, you felt our service warranted only one star but we thank you for letting your home through LETS MAKE HOMES. We hope you are settling into your new home and wish you well for the future.

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Rated 5 out of 5 stars

Excellent service

My husband and I had a pleasure to rent a flat with Lets Make Home agency. People who work there helped us with completing all relevant documents, they were always on time with pleasant manner and highly cooperative. We were well looked after from beginning to the end therefore we would not hesitate to recommend their services to anyone who needs professional help with finding their dream property. Paulina and Greg.

September 16, 2018
Unprompted review
Rated 5 out of 5 stars

Great service from start to finish.

June 12, 2018
Unprompted review
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Reply from Lets Make Homes

Hi Rhia
Thank you - I'm glad the experience of renting with LETS MAKE HOMES was a good one. Thank you for looking after the property so well and good luck in your new home.
Ed

Rated 5 out of 5 stars

I have been a tenant with lets make …

I have been a tenant with lets make homes for about 6 months now and i am very impressed with the standard of the property and more importantly the service given by the letting agency itself.
From the initial viewing through moving in and now onto being settled in its always been the same person iv dealt with and they have been profesional but approachable and friendly throughout.
Minor repairs have been carried out quickly after issues being raised and usually whilst iv been out of the house (i.e iv not had to take time off work).
Nice to feel like a valued tenant and i feel confident if anything urgent needed attended to the team at lets make homes would do what needed done as quickly as possible with minimum hassle to myself.

September 21, 2017
Unprompted review
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Reply from Lets Make Homes

Hi Kevin
Thank you for your positive feedback and hopefully you are continuing to enjoy renting with LETS MAKE HOMES.
Ed

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