The order was shipped fast and the parcel was well protected. I was surprised I got hit by custom duty because the price was low and Luxembourg is very next to France but it has nothing to do with t... See more
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Review summary
Created with AI, based on recent reviews
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Faster than expected and faster than announced. Product ass describe. Great experience Tom
Fantastic experience! The seller contacted me proactively when size wasn t available and proposed an alternative that actually fit even better. Super fast shipping, perfectly packed and even included... See more
Good prices, smooth delivery, super nice message from the shop. Will use this service again
Company details
Written by the company
Letzshop.lu is Luxembourg’s online marketplace for local shops. We connect customers with hundreds of independent retailers across the country, making it easy to discover and buy products from local shops online — from fashion and beauty to home, gifts, food and more. Orders are fulfilled directly by our partner shops, with secure payment and convenient delivery options across Luxembourg (including home delivery and click & collect, depending on the shop). Our mission is simple: make shopping local as easy as online shopping should be.
Contact info
14 rue Erasme, 1468, Luxembourg, Luxembourg
- contact@letzshop.lu
- www.letzshop.lu
4.2
Great
140 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 81% of negative reviews
Typically replies within 48 hours
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Schedules/ Opening Hours
The first time I went there, everything worked fine even though that wasn't originally my choice of drop-off point. The second time, again not my choicce of drop-off point and I was there at 10am on a Thursday because that's the information that is displayed on the door and it was closed. There were many people waiting aswell, I think that the change of schedules is very confusing for customers and it is a shame and an inconvenience for everyone. There is also a long waiting time and a long queue, so if you still choose to go there make sure to keep that in mind.
November 5, 2026
Unprompted review
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Fast and totally correct
October 12, 2026
Unprompted review
Fast
Fast, efficient and customer friendly. I made a mistake in delivery address and asked to change - help was immediate and assuring. thank you.
October 22, 2026
Unprompted review
Not exactly the same product shown in…
Not exactly the same product shown in the picture, lots of differences. Was pretty disappointed when I opened it at home.
October 1, 2026
Unprompted review
Reply from Letzshop.lu
We are sorry to hear that the product you received did not match your expectations or the pictures shown on our website.
We understand your disappointment and would like to look into this matter. Please contact our customer support team at support@letzshop.lu with your order number and, if possible, photos of the product received so we can investigate and help find a suitable solution.
Best regards,
The Letzshop Team
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The order was shipped fast and the…
The order was shipped fast and the parcel was well protected. I was surprised I got hit by custom duty because the price was low and Luxembourg is very next to France but it has nothing to do with the shop, I just had bad luck so I definitely recommend.
September 15, 2026
Unprompted review
Great shopping experience
Good prices, smooth delivery, super nice message from the shop. Will use this service again
September 17, 2026
Unprompted review
The process went smoothly and quickly
The process went smoothly and quickly, and the seller's communication was excellent.
September 1, 2026
Unprompted review
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Items broken in transit
Items broken in transit so sent back to vendor. I then sorted out re delivery without Letzshop help. Apparently this was not the first time. Will not be ordering these items from you again.
August 24, 2026
Unprompted review
Reply from Letzshop.lu
We are very sorry to hear that your items were damaged during transport and that you had to arrange the redelivery directly with the vendor. We also regret that you did not feel sufficiently supported by Letzshop during this process.
Damaged shipments are taken seriously and we are following up with our logistics partners to improve the handling of such deliveries.
Thank you for taking the time to share your experience. Your feedback helps us identify where we need to improve our service.
The geniuses at Letzshop shipped me…
The geniuses at Letzshop shipped me eclipse glasses to arrive the day after the eclipse. If they were unable to ship in time for the event, they should have stopped selling the glasses earlier.
August 8, 2026
Unprompted review
Reply from Letzshop.lu
We’re sorry that the glasses arrived too late for the eclipse.
The order was placed on Saturday evening and validated by the merchant on Sunday morning. As the shop only reopened on Monday afternoon, the parcel could only be collected by the carrier on Tuesday and was delivered on Thursday.
Unfortunately, in this case the timing was particularly unlucky, with the eclipse taking place on Wednesday. We understand that for such a time-sensitive product, the delivery window is especially important, and we will take this feedback into account.
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Fantastic seller
Fantastic seller, quick shipping and solid packaging.
August 5, 2026
Unprompted review
Although the correct address was on the…
Although the correct address was on the parcel, it was delivered to completely the wrong place. Wrong town, wrong street. Fortunately, the lady was able to contact me by phone, so I was able to drive over and collect my parcel from her. Very annoying!
August 5, 2026
Unprompted review
Reply from Letzshop.lu
We are very sorry for this delivery error.
We have reported the incident to our logistics partner so that it can be investigated and similar errors can be avoided in the future.
Please accept our apologies for the inconvenience caused.
Faster than expected and faster than…
Faster than expected and faster than announced. Product ass describe. Great experience
Tom
August 4, 2026
Unprompted review
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Everything was fine ..
Everything was fine ... especially, that I could buy a product, that was sold out in many shops.
July 23, 2026
Unprompted review
ideal elo am summer nom sport
ideal elo am summer nom sport. den taste ass den hummer
August 2, 2026
Unprompted review
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