Letzshop.lu Reviews 49

The man who deliverered the packet took care to deposit it in a safe place while I was away.

Thank you.

The order was delivered as requested. Setup is a bit fiddly und stability is an issue, especialy since instructions aren't included for every paper Easter decor.

Fantastic product

Very fast delivery, very friendly service!

all, good just a petty that my instructions are not adhered to. but as a whole we are OK.
The system can not schedule deliveries, but just delivers on the following day. Not very convenient.

Disponibility of products was great but shipping to France a bit long

Everything good, thanks

Everything went very well. The product arrived as agreed, well packaged, and above all, a huge thank you to the person who delivered the product for their efficiency and kindness. I am very satisfied.

The platform in Luxembourg makes it easy to find all kinds of products. Easy ordering and quick delivery.

Good, fast, to Germany in few days

Top conforme à la description, à conseiller

I ordered with Bastelkiste. Very well packaged product. Perfect presentation.

The delivery was a mess. Package thrown on the door steps in the rain, no knocking on the door, no ringing the bell although I WAS HOME. A neighbor came over to inform me about the package.

I received the wrong item and have been struggling for over a month to get a refund.
I ordered a clothes via Letzshop from one of their partner stores (Cocoon). The seller sent the wrong item.
There was no delivery slip, no invoice, no return instructions — not even a sender address on the parcel.
After a lot of searching and several emails, I finally managed to get a contact and a return address. I sent the item back, but the seller rejected the parcel (confirmed by a sticker from Luxembourg Post), and it was returned to me — costing me EUR 10.
When I informed the seller, they claimed they didn’t know anything about the parcel, told me I should be glad they covered the return postage, and said they would only issue a refund if I returned the item again — which would now cost me another EUR 21.
Letzshop has not responded at all.
And I can confirm what another reviewer mentioned: you do not get return postage refunded, even when the return is due to the seller’s mistake.
Unprofessional and unbelievably tedious!

I ordered snow chains via Letzshop from one of their partner stores (Auto Sport Diffusion S.A.).
The product turned out to be very old stock, but this was not mentioned anywhere in the product description.
When I raised the issue, both the seller and Letzshop refused to cover return shipping costs (€22.49),
even though the issue was not caused by me.
Unfortunately, this experience showed poor customer care and little support from the Letzshop platform.
I hope Letzshop improves its oversight of partner sellers and becomes more consumer-friendly in the future.

The picture on the website showed a 1 liter oil can but I only received 500ml. No other volume was mentioned in the description. I contacted the seller but they were not willing to make this right. They acknowledge their mistake but are not willing to compensate me. This website feels like a scam !