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Lewdan Reviews 42

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TrustScore 4.5 out of 5

4.6

Landscaping Supply Store
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Rated 5 out of 5 stars

Could order exact length of geotextile I wanted at a very competitive price delivered within 24 hours. First class service and value

Rated 5 out of 5 stars

Lewdan offers people the chance to buy offcuts of a really expensive product for Landscaping at a really reasonable price which suited my project perfectly, with loads of different options available.... See more

Rated 5 out of 5 stars

As a landscaper I source and use a lot of ground fabric. The woven geo textile from Lewdan is top quality. The price was very good and the ease of ordering, communication and very prompt delivery w... See more

Rated 5 out of 5 stars

Excellent product and great communication given throughout order, helped on what I would need and it met my requirements exactly. Very knowledgable and helpful also very fast efficient delivery... See more

Company details

  1. Landscaping Supply Store

Written by the company

Lewdan is a family-operated business with a wealth of industry experience exceeding 30 years. We pride ourselves on maintaining an extensive inventory of Woven & Non-woven geotextiles, we have established ourselves as the go-to source for top-quality geotextile solutions. Our primary goal is to simplify our customers lives, recognising that this is what fosters long-lasting relationships. We achieve this by attentively listening to our customers' requirements and promptly addressing them. Our business is driven by principles rather than profit, guaranteeing that when you choose Lewdan, you can expect the delivery of the right products to the right location, at the right time, and for the right price. In the unlikely event that something goes wrong, we are committed to rectifying the situation promptly and ethically.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

42 reviews

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4.6

All reviews

(42)

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Rated 5 out of 5 stars

Reliable

Reliable, membrane arrived on time and type 1 arrived shortly after! Will use again 10/10

September 4, 2024
Unprompted review
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Rated 1 out of 5 stars

Poor service and unreliable

Promised delivery for saturday when order made friday and paid extra for this. Delivery still hadnt arrived monday and I was advised only way to recieve it was to go pick it up myself from the depot. I advised Lewdan than no one had even attempted to deliver it after they advised me the courier had. The courier was at fault for not actually putting the time to chap the door and wait (it was a sunny day in glasgow). However Lewdan is at fault for poor customer service and accusative tone with customers instead of recognising and taking any ownership for the problem. Furthermore, it shows bad choices made by the company which will ultimately effect the customer.

September 9, 2024
Unprompted review
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Reply from Lewdan

Hi Yaz,

We went above and beyond to get this parcel to you, you called us late on a Friday and this parcel was attempted at your property 8am the very next day on a Saturday. (Which you didn't pay extra for)

This parcel was not able to be delivered as nobody was at home at the time, you responded to this saying "total BS" but as the photos suggest of your front door the courier was there at 8:51am and unfortunately nobody answered we can't control this outcome im very sorry.

As for the poor customer service comment I find that very unfair you called us early this morning, we tracked your parcel to your local depot and told you us can come down early morning to collect so it did not hold up your project any longer.

You mention taking ownership for the problem? but there wasn't a problem it was solely down to nobody being home.

We cooperated with everything you wanted we are taking the parcel back and refunding your money. (all in the space of 4 hours)

Ultimately Yaz nobody was home and unfortunately you missed the delivery that's what has caused this issue.

Kind regards
Dan

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Rated 5 out of 5 stars

Really great products and service

Really great service. I like how they cut the geotextile membrane to size, it really saved me a lot of money. In most other places you have to buy the whole roll. Delivery was fast too. I would use their service again.

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Land drain geotextile order

Whilst constructing a land drain I was in need of some geo textile fabric. Searching the web I came across Lewdan who were advertising the product at a good price. The order was processed quickly and the fabric arrived on time. Thanks

March 1, 2024
Unprompted review
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