LexusPartsNow.com Reviews 

722
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 335 reviews, reviewers had a great experience with this company. Customers consistently found the products to be genuine OEM parts, fitting perfectly and matching descriptions. Many consumers appreciated the reasonable pricing, often finding it more competitive than local dealerships. Reviewers frequently highlighted the fast and timely delivery service, which contributed to a smooth overall purchasing process. However, some customers reported receiving incorrect parts or experiencing order accuracy issues, which sometimes led to difficulties with returns or unresponsive customer service. A few reviewers also noted concerns about packaging, with items occasionally arriving in damaged or unusual boxes.

What people talk about most

Product

Reviewers highlight positive aspects of product, often praising the availability of original Lexus parts at... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and... See more

Price

Customers consistently note positive experiences with price, often finding them reasonable and competitive... See more

Quality

Clients share positive opinions on quality, with many reviewers noting that parts are original equipment... See more

Order

Users describe ambiguous interactions with order, with some customers reporting positive experiences, noting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I recently ordered a couple new headlamps for my 2007 Lexus IS350. The car I have has the AFS lights but I did not know this at time of purchase. As such the lights that I received did not fit ( my... See more

Rated 4 out of 5 stars

All was great but thought price was 20% more than it should have been and wish shipping ground shipping was included in price Part worked perfect!

Rated 5 out of 5 stars

The part I received was the correct one & the color match to the interior of our car was exact. The online purchase was easy & this vendor had the best price I could find including local car dealershi... See more

Rated 5 out of 5 stars

Cheaper than local dealer. The wait time was a little bit, but I know it all depends a parts network. I am appreciative of other places able to get cost plus percent prices (discount) I use to ge... See more


Company details

  1. #49 of 78 best companies in Auto Parts Store

Written by the company

Are you tired of searching for the perfect Lexus parts and accessories for your car? Look no further! With over a decade of experience, LexusPartsNow.com is your ultimate destination for genuine Lexus parts and accessories at the most competitive prices online.

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

722 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.2

All reviews

(722)

325 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Wrong part I put my vin number in and…

Wrong part I put my vin number in and your website told me the part I was ordering was the correct part. When arrived it was not the coolest part. When added shipping cost not worth shipping back. Would have been better off going to
My local dealership. Will not use your company again. Lesson learned

March 28, 2026
LexusPartsNow.com logo

Reply from LexusPartsNow.com

Thank you for your feedback.
If a wrong part per invoiced was sent, please submit an RMA request through Track Order, or connect with one of our returns specialists via LiveChat and Email. You could also call us at 1-888-905-9199.
Our customer service center operates from 7 A.M. PST to 4 P.M. PST, Monday through Friday, thank you!
For more information, please visit https://www.lexuspartsnow.com/service/lexus-return_policy.html

Rated 1 out of 5 stars

Delivery took 7 extra days than…

Delivery took 7 extra days than originally said.

March 28, 2026
LexusPartsNow.com logo

Reply from LexusPartsNow.com

Thank you for your feedback.
We have looked into your order and found the order processed within 2 business days.
While shipping delays and handling issues are unfortunately outside of our direct control once the package has left our facility, we understand how frustrating this situation must be.
Thank you for your patience and for bringing this to our attention.

Rated 5 out of 5 stars

Highly recommended

Highly recommended! The process was easy and I was kept informed of the shipping details. I can’t imagine a better experience (and I have a pretty good imagination).

March 28, 2026
Rated 5 out of 5 stars

Outstanding!

So far, your company has delivered the parts that I needed, and I have no complaints. The pricing is what really has my attention!

March 28, 2026

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