Lhanel Reviews 

398
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 134 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, noting prompt responses and helpful resolutions to their inquiries. Many people appreciate the company's willingness to resolve issues, often by sending replacements or processing refunds quickly, leading to high satisfaction with the products. However, some customers also noted significant delays in receiving their orders, with many experiencing long waiting periods and a lack of shipping updates or tracking information. A few other people also felt that initial products sometimes arrived broken or developed durability issues, such as welds bending or parts breaking after a short period of use. Additionally, some reviewers were not happy with the communication, reporting instances of unresponsiveness or difficulty getting clear answers regarding their orders.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product, with many expressing satisfaction and love for it,... See more

Order

Customers consistently note ambiguous experiences with order fulfillment, with many reporting significant... See more

Customer service

People report positive experiences with customer service, highlighting their kindness, helpfulness, and... See more

Response time

Reviewers highlight ambiguous aspects of response time, with many customers praising the quick and helpful... See more

Delivery service

Consumers find delivery service to be ambiguous, with some experiencing fast shipping and quick replacements,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Unfortunately, my order hasn't arrived yet. I purchased item 7 weeks ago on December 12 2025, emailed customer service after 6 weeks. Got apologetic answer, then a week after still no delivery. I... See more

Company replied

Rated 4 out of 5 stars

FINAL UPDATE: as of 11/15 I received my order. The company made this right and I’m happy with the product. I appreciate what they did. 2nd UPDATE: as of 11/8 I did finally hear back and they... See more

Company replied

Rated 4 out of 5 stars

Originally, I placed a negative review about Lhanel bc I ordered the Rock Stepper on 11/15/25 and never received any kind of shipping notification and it was well past their 3-5 week shipping expecta... See more

Rated 5 out of 5 stars

Am totally amending my review, which was based on having to wait, although now am glad I did, I really enjoy using this, and its surprisingly sturdy in addition to being a low footprint, great home... See more

Company replied


Company details


Contact info

4.1

Great

TrustScore 4 out of 5

398 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(398)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Design!

My Pilates Reformer Set got held up in the post for a few days longer than usual but Lhanel customer service tracked my parcel and it was sorted out very quickly. The Pilates board I have to say is excellent, it’s a very hard exercise for me because my stomach is the weakest part but the board is SO easy to use. If your not used to Pilates it’s best to start on the beginners routine and make sure your bladder is empty. The videos are a must to watch so you get the exercise exactly right for the true benefit. Have to say the board is worth every penny and the free extras like the knee board, socks and belt all get used, very useful. My stomach is hurting after just one session and it’s so much (less) stress on the back than doing normal sit-ups laying on your back. A really A1 piece of equipment!

June 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Great customer service

I had an issue with customs, and the team worked really well on getting back to me about any issues and resolving my issue as well. Great team! I will continue to use them for workout gear.

May 31, 2025
Unprompted review
Rated 5 out of 5 stars

USER FRIENDLY

I Purchase the exercise about 2 week a go Very user friendly easy to manage and exchange the different exercises beautiful color compact. Worth the money Very excited 😊

May 23, 2025
Unprompted review
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Rated 5 out of 5 stars

Compact, Affordability, and Flexibility all in one

One day I started getting all these tik tok and instagram adds on this amazing product. I started doing my research and reading into it. I saw that it was compact and didn't require a lot of storage space so that was a huge thing for me. It was an affordable one time fee and I will have the flexibility to use it at home at any time. I received it and began using it. I really enjoy it and it makes me feel sore when I am done so you know it's a great workout. I will continue using it to get to my desired physical results. Check it out, you won't regret it

May 28, 2025
Unprompted review
Rated 1 out of 5 stars

The pad won’t move smoothly

The pad won’t move smoothly. Asked for a return right away- they have been continuously asking for more videos of me using the machine to figure out what’s wrong. I’m sure just hoping I’ll just give in and stop trying. I have been trying to get a refund since December. Don’t buy it. It’s cheaply made and the plastic catches at the seam. Look at their refund policy too- you have to pay for shipping back even though it’s a faulty machine and not your fault.

May 22, 2025
Unprompted review
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Reply from Lhanel

Hello Missy,

We’re truly sorry to hear about your experience — this is absolutely not how we want any of our customers to feel. We completely understand your frustration and we appreciate you taking the time to share your feedback.

Please reach out to us directly at support@lhanel.co, and kindly refer to this Trustpilot review in your message. Our dedicated team is on hand and ready to resolve this for you as quickly as possible.

Thank you again for your patience — we genuinely want to make this right.

Warm regards,
Lhanel Team

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Rated 5 out of 5 stars

Good email communication

I had a trouble with shipping; however, the company was very good about answering my emails and making the mistake right. The product arrived just as expected and I am very pleased with it.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

It's a great board

It's a great board. I have been using it everyday. It comes with digital workouts, so I can see my progress doing the same exercises over time.

May 20, 2025
Unprompted review
Rated 5 out of 5 stars

Very Happy Customer!

I was excited to purchase this mini Pilates product from Lhanel. There were issues with shipping and their customer support service was outstanding. They were so helpful and understanding. Appreciate their immediate response. The machine is awesome. I love it! So happy to have purchased from Lhanel!!!!

May 15, 2025
Unprompted review
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Rated 5 out of 5 stars

First time using a Pilates reformer

My order was shipped out surprisingly fast. I think I got 2 days after I placed my order. Already started using it and yes my chest and arms are sore from upper body work I usually skip.

But overall really loving the product!

May 17, 2025
Unprompted review
Rated 5 out of 5 stars

I love my Pilates board

I love my Pilates board. I haven’t worked out in over 6 years. This was great for easing back into my fitness journey and I use it consistently and love the results! If you’re on the fence about buying, it pays for its worth in 10 workouts in my opinion. Highly recommend this product!

May 13, 2025
Unprompted review
Rated 3 out of 5 stars

Customer service responsive via email

I can’t review the product since I canceled the order after raising an issue on no delivery information. Once I raised the problem customer service responded to my emails.

May 6, 2025
Unprompted review
Lhanel logo

Reply from Lhanel

Hello Sonia,

We’re very sorry to hear about your experience and truly apologize for the lack of communication regarding your order placed on April 28th. This is not the experience we want for our customers, and we understand how frustrating this must be.

We want to assure you that we are committed to resolving the delay with your order. Kindly email us directly at support@lhanel.co, and our team will make it a priority to provide full visibility on your order status and assist you with a resolution as quickly as possible.

Thank you for bringing this to our attention—we're here to help make things right.

Lhanel Team

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Rated 5 out of 5 stars

Board appears cheaply made for $150

Board appears cheaply made for $150, ordering process was smooth and shipped relatively quickly. It moves fine without many issues, so we will see how this applies in the future.

May 2, 2025
Unprompted review
Lhanel logo

Reply from Lhanel

Hello J.C.,

Thank you for your honest feedback — we truly appreciate you taking the time to share your experience. We’re sorry to hear that the board didn’t meet your expectations in terms of quality. Please know that we're actively working on improving our products, and insights like yours are incredibly helpful in that process.

If you ever need further assistance or have any questions, feel free to reach out to us at support@lhanel.co — we’re always here to help.

Lhanel Team

Rated 5 out of 5 stars

I ordered the Lhanel to start my…

I ordered the Lhanel to start my homework workout routines. I love how versatile it is in workouts and doesn’t just target on one part of the body. I have used it a few times now and have nothing bad to say about it because I love everything about the workout videos and my Lhanel gear.

May 5, 2025
Unprompted review

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