PENDRAGON GROUP Reviews 20

Stratstone - Tottenham Court Road. The driver who picked my car up abused my trust and thrashed the vehicle… as seen by the MetaTrak score feature in their app. ( not the LR Remote app). I complained to the service manager Mr. Davies who responded on the phone to my complaint without fully listening, didn’t seem to understand what I was telling him, makes things up and has refused to respond to my email which he requested I send him which has screen shots of the app showing the pick up driver using “critical acceleration” and “ Hard acceleration” in my V8 supercharged car which is an abuse of trust, highly inappropriate and a danger in a built up area of central London. Mr. Davies obviously doesn’t understand the severity of his drivers abuse of customers trust and property and the harm it does to Stratstones business. The service manager, Mr Davies, obviously thinks it okay to ignore customers complaints and concerns.

I gave Mr. Davies the opportunity to apologise and make things right but he feels it appropriate to just ignore his customers. He is obviously in the wrong job as he is incapable of behaving in a professional manner.

Furthermore, the vehicle health check Stratstone provided advised on my tires, but I’m confused as I don’t have the brand of tires mentioned in the report. Possibly mixed up my report with another vehicle but again, as the unprofessional service manager doesn’t understand his roll, I’ve not heard back on this issue either. The report advised rear tires were worn BUT 3 days earlier when having a puncture repair, Kwik fit advised they were good and had a lot of life left in them.

Bought a car from these then later it developed a fault with the air conditioning.
Rang as it could have been a warranty claim,they said bring it in ,we will find the fault and decide if it is covered by the warranty, but would incur a £125 "investigation" fee.
Took it in,they checked it said they had found the fault,not covered by warranty and charged me DOUBLE the fee £250!!!!!
As I was moving over 200 miles away I asked if I could take it into another branch to be repaired, yes they said BUT it would need to be investigated AGAIN,for a fee of £125, to see what the fault was as the company do NOT TRUST ther OWN MECHANICS.

The company need to train their salesman to advise customers of the potential issues with certain Ford cars and to offer engine warranty

This company believe the best way to aid somebody back to work after a life threatening heart attack and make them work 10 days straight !! Then make the rules up as they go along. Won’t pay you if you don’t sell 12 cars . Asked for help and told managers of appointments dates and they go set up meetings behind your back knowing you won’t be aware or attend and then sack you by email !!!

Can you believe that this kind of management still exists today ?

Best of it that Pendragon bury their heads and still Mr BEN VALE is running their Wolverhampton branch and they know from
All the evidence I provided that they don’t actually care

Shocking stay clear , customers are made fun off while sit at desks by Vale , most are treated so badly and after 15 years in dealers. I was shocked to see nobody could care less about the customers. Awful place to work

Talk about poor company, was dealing with one of there underlings, agreed a price then they pulled out after I told another buyer that my car was sold.
AVOID THIS COMPANY LIKE THE PLAGUE.

In response to the reply from LHD you say my comments caused bad e-reputation and brexit paid another contributory factor to the company, also you would try to understand the difficulties when we tried to use this company, in fact your words state you hope you have offended me. So after being taken for 16k and your comments only seals my opinion of this company so thank you for that remembering the courts found in favour of us, SAYS IT ALL!

Yet another amazing show of service from Martin. I would not hesitate to recommend this company We will always use them for our LHD cars

A fortunate escape, despite multiple emails and telephone calls I never got to speak to anyone other than a female telephonist who only had two phrases, “there is nobody in the office at the moment “ and “I will get someone to call you back “ What a pile of rubbish!
Never had a call back, definitely wouldn’t risk having anything to do with this company

I’ve had a very lucky escape thanks to Trustpilot and other review websites! I was looking at buying a cheap left hand drive car for use in France and saw the “ideal” care on the LHD car website. Contacted them by telephone and was promised a call back! The call back didn’t happen; the female receptionist made excuse after excuse when I called back three times, 3 days later - no call back! Perfect result for me.

We bought an Audi from this company, paid over £20,000. We got the car, but no registration papers, so we can't prove we own it and cannot insure it. So now it is off the road. Repeated requests for the registration papers have been ignored. We will pursue this company through the courts, to ensure that they do not continue with this terrible service.

We took this company to court and won because a substandard and unsafe car was delivered, after very little response to our communications and winning the case the sheriffs found there was no money and the car they sold to us is still for sale so they have the car and our money where is the justice disgusting!!! If you value your hard earned cash in our case £16,000 although we have NOT given up yet, if you want to save your sanity stay away from this company they should not be allowed to get away with this!!!

In response to LHD cars to me where I was told by the “after sales team” they didn’t mind offending me!! I have called the number on the website to try and talk to a person about this matter, what a surprise no answer.
In response to the comments to me, we called and emailed constantly with no results over a matter of approximately 9 mths maybe a bit longer before deciding to go to court and winning the case, when the vehicle arrived at our house there were numerous defects with it and we still have no car or refund. Companies build their own reputation by their own actions!!

I bought a car from this company in September 2016. It was a nightmare to get it delivered having paid over £6000 deposit it finally came. Cut a long story short after numerous problems I was told by the owner who actually resides in paris. to return the car at my cost. I was promised a refund. It took court bailiffs 6 months to retrieve half. ( office is just a postal address stock is in france) I am now forced to pursue this company in france for the remaining balance. £11,000.
DO NOT BUY ANYTHING FROM THIS COMPANY. If you must buy DO NOT BANK TRANSFER. Use a credit card at least you will be protected and card company will reimburse you.
I have contacted "Watchdog UK" as well as TF1 in France I hope to air my programme soon.
Look for the CCJ recently registered. Please check companies house. A well known high street bank has a charge against the company together with CCJ’s. company is known to change there name. BUYER BEWARE.

We were very apprehensive about buying a vehicle without seeing it first, but is was in excellent condition, and a bonus there were four winter tyres in the boot which we didn't know about.

Thanks Joe.

good friendly customer service.

Changeing cars with LHD cars was so easy. Joe did everything and more to make it that way. Above and beyond his duty. The car was given to me as new condition as described in the email. Would reccomend them to anyone contemplating a car abroad.

I identified the car, spec, and colour, whilst on holiday in Australia, and didn't want the car until 2 months later. I contacted Joe via their website and within a short space of time Joe had found the exact car that I wanted, even the right colour. In my case, Joe had plenty of time to sort the details with the dealer. and delivered the car 2 days after I returned home. The car, a Peugeot 308 cc, was in Pristine condition on delivery. I was very hesitant to pay without credit card facilities that Joe had at the time, but we negotiated alternative payments to our mutual satisfaction. I would have no hesitance in recommending Joe's company in the future.

LHD Cars provided exactly the car we wanted despite it being tricky to get hold of and Joe was surprisingly patient with me (I know I can be a bit picky).

The car (an Altea XL automatic) was imported from France and stored until the paperwork and plates were ready. Please be aware that this process takes a bit of a while so make sure you allow enough lead time. Its not like buying a car from a UK dealer when you can get the vehicle in a few days or a week at most. You need to be a little patient.

Joe was completely honest and explained the process to us. The car itself was better than I expected. Joe arranged to store the car locally to me until the plates arrived - a real bonus.

We were able to pay the deposit and the final amount by credit card which provides a bit of comfort when you're buying a car through a broker.

LHD cars is not a massive business, and Joe seems to focus on getting things done, rather than just talking about getting things done. This can make him seem a little uncommunicative, however the more he talks to you the less he has time to do stuff. Personally I didn't have a problem with this. I asked him things by email and he did them. I didn’t need any more from him or the business.

I would be happy to recommend his service to anyone.

A few lines to say thank you for searching, locating and supplying us with a LHD car, a Nissan Navarra.
I will say that I was a little concerned parting with my money for an unseen car.
Any questions I asked were answered.
Joe made verbal commitments with regard to the extras for the car, and these were met, the price given was competitive. When the car arrived it was clean presentable and arrived as agreed on the given date. The mileage was correct as per advertised and the delivery paperwork in order, I am awaiting the transfer document, I am sure this will arrive as the car did. Let me put anyone who has doubts straight, you have nothing to worry about; as soon as your car is ready it will be delivered. Thank you Joe if anyone ever wants to contact me direct, you are welcome to share my details.

PLEASE NOTE This company continues to send me threatening emails (last one 24/10/18) because of this honest review!

This is quote from LHD-Cars website and nothing could be further from the truth! '"Welcome to LHD Car ltd. You can have peace of mind buying from us as our experienced sales team is here to make your purchase or sale an enjoyable one'"
From the moment we saw the car advertised on eBay as "item location" in Nottingham and discovered that it was actually in Paris we had nothing but hassle and excuses. We have spent over three months telephoning and emailing them to deliver the car and still don't have the Service book or key (the car EVENTUALLY arrived with just the spare key) even though we paid in full on January 13th 2016.
Our advice to anyone thinking of purchasing a car from LHD-Cars is to be very wary of any promises made. See the car first and check the service history and, if possible, drive it away and don't pay an extra £200 for delivery - it won't arrive without a lot of badgering.
Another quote from their website is
"'We want you to be so happy with your experience in purchasing your Left Hand Drive Car that you come back to us time and time again'"
We certainly will NEVER deal with them again and would advise anyone to do the same.