The shoes I received were not as pictured - not exactly what I had ordered. Also... the quality - particularly of the inside materials - seems to be lacking. I've only worn once... judgement still out... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
APRIL 2026 UPDATE: Customer service kept telling me via email if I update my review to 4 or 5 stars, THEN they would send me a pair that fits. When I updated my review with honesty and 3 st... See more
Company replied
I waited several weeks for my shoes to arrive. I ordered 2 pairs. When they finally came, they were two different sizes - the ones that are my size fit well and are very comfortable. Disappointed in t... See more
I love the shoes, but they are too small. Lian is working to send me the correct size. They were prompt in replying back to me and very helpful.
I love the way these shoes look….Classic, but with a nice height boost compared to traditional sneakers. Shipping updates by email helped me track the order so I knew when to expect them. The only... See more
Customer service was great, however when I received the shoes they did not have the gel insoles or arch support that was advertised. Once I ordered some insoles separately and put them in these shoes... See more
Company replied
Do not buy from this comapny!!! my order arrived after 3 weeks wrong BUT THE WRONG size- three sizes too SMALL. contacted them immediately but they only wanted to offer me 10% discount to keep... See more
Company replied
After my last review about this company they responded by asking me to email them photos of the item to ensure there was no damage and that the shoes were never worn. I did that then the offered me a... See more
Company replied
These shoes were advertised as orthopedic. There is no arch support. Flat and hard inside. My first email to them was never returned. When I reached out a second time, I was told I would hav... See more
Company replied
I've bought hundreds and hundreds of pairs of shoes and sports shoes and these are definitely not worth the $60 price tag. The canvas it's definitely lesser quality not very durable looking or... See more
Company replied
Sent me the wrong size but wouldn't replace or refund- despite it being their mistake. not worth the risk terrible customer service- think it is AI generated. Definitely a cowboy con operation
Company replied
I received my shoes and was really disappointed in how cheaply made they are. The shoe is made from a canvas material, however, the tongue is made of a cheap plastic or vinyl type material, and don’t... See more
Company replied
The sneakers are NOT orthopedic. On the contrary, they are stiff and hurt my feet the moment I put them on. Especially the hard rubber tip. No cushion on the inside. The advertising is false and... See more
Company replied
The shoes are not as advertised. I did not expect them to be shipped from China first of all. Second of all the tongue of the shoe is a totally different fabric and color than the rest of the shoe wh... See more
Company replied
The shoes are very wide and do not stay on my feet. I inquired about returning them for a refund and was given the spill that it will be costly because they must be returned overseas. OR I can keep th... See more
Company replied
The information is totally bogus. It says that it ships from the United States when it comes from China. I got the shoes, not comfortable at all. I’m trying to return them, and they’re telling me I h... See more
Company replied
Honestly, they are like my inexpensive canvas converse sneakers with a high platform. Cheap and not worth the $$$
Company replied
The shoe runs 2 sizes too small. This wasn't noted anywhere when ordering the sneaker. I asked for a refund and for 2 days they prolonged this. They offered a 10% refund woooh! 😒 after a back and... See more
Company replied
Waste of money, wait and time. These are the worst shoes I have ever ordered. They are NOT orthopedic shoes, no support and the material is extremely cheap. Pls save your money, no return to China... See more
Company replied
I chose a size 7 and for some reason it went back to size 3 when I had to go back and re select the shoes because i selected quantity 2 in error and i contacted the company before i received... See more
Company replied
The shoe was super cute and extremely comfortable and I get lots of compliments. I will order another pair in one size up since it’s European sizing! If you have any issues the company is very he... See more
It’s rare that an advertisement lives up to its marketing hype. But I’ve been both grateful and surprised wearing my pair of Lian Shoes. I’ve had complex osteoarthritis issues in my right foot for m... See more
I bought the black ones because I needed a sneaker with a thicker sole for my longer pants. I found them to be comfortable from the start since they are wider at the toe area. I wear an 8 and these fe... See more
I bought a pair of these shoes a year or more ago- they they quickly became a favorite- stylish , fun and so comfortable! I have two pair of these shoes and wear them more so to comfort than I do my... See more
Theses shoes are comfortable I love that they are wide. I think they could use a little more cushion on the insole. I like the looks as well.
Although the style is slightly different than it was shown in the photos for the tan shoe, the shoes are comfortable after only wearing one time. Great customer service.
The shoes are beautiful, sturdy and comfortable. The customer service team will provide help when you reach out and go beyond for their customers. Definitely worth the money!
Cute shoe but should have sized up a half size. Unfortunately uncomfortable to wear. I was offered a free replacement so I really hope that works.
I received updates on my order throughout my wait. When my shoes came, I loved them!
Shoes is very light, feels like you’re not wearing anything. I ordered 5.5 size, a little wide but with a good socks, it works. Fast delivery too. 👌👌👍
I don't know how they dare advertise that they're recommended by podiatrists; they're very stiff, have no arch support, and are made of poor-quality material. The advertisement shows a very different... See more
Order your usual shoe size—I'm a 6½ to 7 in tennis shoes, and I went with a 7, which fit perfectly! The soles are a bit firm, but I found an affordable soft cushion on Amazon to add extra comfort. The... See more
The shoes are nothing like the pictures and the quality is not very good at all. They are light but very dissatisfying. Sadly u can’t return because it’s in china and costs half the cost of the shoes... See more
Company replied
The style and appearance of the shoe is appealing and classic. I purchased the all white and the black. Sadly, everything about the shoe went downhill from there. The material of the body of the shoe... See more
Company replied
These shoes were advertised as orthopedic. They are not. No arch support at all. Very cheaply made and they look cheap.
Company replied
Very disappointing experience. The shoes arrived without even being in a proper box, which already gave a very poor first impression. The quality was far below what was advertised — the m... See more
Company replied
Poor quality and despite numerous emails regarding disappointed unsatisfactory resolution. Cheap products. Customer service was horrible
Company replied
Follow up was informed after the first 2 emails resulted in rude responses today informed to ship back once inspected lol a brand new shoe with videos already sent package just opened to send to Norwa... See more
Company replied
Cheap product and no access to return.
Company replied
These are not the shoes I ordered. I paid $100 for crap nobody would wear! They are such a scam company! I would love to go forward with a refund we all know will never happen! Terrible and disgusting... See more
Company replied
no arch support - waste of money
Company replied
Scam company. No where to leave a review. I was told return not in Norway, which is very costly enough to the Consumer to return. The shoes fit poorly and hurt my feet. They offered a 20% partial refu... See more
Company replied
The shoes run significantly smaller than standard sizing. I intentionally ordered a larger size to allow for extra room, but they were still far too tight and uncomfortable to wear. This indicat... See more
Company replied
Company details
Written by the company
At Lian Footwear, we are passionate about delivering high-quality shoes tailored to meet the needs of older adults and foot pain sufferers. Our mission is to bring relief and renewed confidence to every step you take.
Contact info
15442 Ventura Blvd., Ste 201-2045, 91403, Sherman Oaks, United States
- info@lianfootwear.com
- lianfootwear.com
2.4
Poor
52 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
do not order from this company
When I recieved my shoes I knew immediatly they were too small and requested a refund. They reached back out to me via email that if I sent pictures and a video they would process my refund, sent pictures and a short video only for them to offer me 10% refund and I could keep the shoes. I told them no I wanted a full refund, they emailed me back and offered 20% refund what a joke. I will never ever buy from them again. the shoes are poorly made and no arch support at all. Buyer beware.
Karen Joyner
April 14, 2026
Unprompted review
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Terrible shoes!!
Terrible shoes!!
Asked for a refund .. 30 day guaranteed refund!!! Sure if I want to send it Oslow for $300!!! Stupid!!!!!! 20% refund!!! Stupid!! SCAM, SCAM, SCAM!!!!!
Don not buy!!!!!!
April 1, 2026
Unprompted review
Reply from Lian Footwear
Hi Barbara,
Thank you for sharing your feedback, and I’m really sorry for the frustration this has caused.
I understand how upsetting this situation feels, especially with the return process. At the moment, we don’t have an alternative return address available, and I apologize for the inconvenience that may cause.
We’d really like the chance to look into this for you and help find the best possible resolution. Please reach out to us directly at info@lianfootwear.com with your order details, and our team will review your case and assist you further.
We appreciate your feedback and hope to make this right for you.
-Lian Footwear Team
DO NOT BUY FROM THIS COMPANY.
DO NOT BUY FROM THIS COMPANY.
The order took almost 3 weeks and when they arrived they were 3 sizes too small and awful quality and not even in a box for protection. They claim to help with Planter Fasciitis and give support but they are just cheap made trainers
When I emailed the company asking for the refund they offered 10% and to keep the shoes,which I refused and so they offered me another pair but just pay £9.99 postage for the replacement. So basically they messed up the order and then want me to pay for the replacement even though I said I didn’t want a replacement.
So now I have lost £44.99.
PLEASE DO NOT PURCHASE THESE TRAINERS AND ESPECIALLY FROM THIS COMPANY.
April 9, 2026
Unprompted review
Reply from Lian Footwear
Hi Jane,
Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience. We understand how frustrating it must be to receive an item that doesn’t meet your expectations, especially with sizing, quality, and delivery concerns.
This is certainly not the experience we want for our customers, and we’d really like the opportunity to make things right for you.
Could you please reach out to us directly at info@lianfootwear.com with your order details? Our team will carefully review your case and work with you toward a fair resolution.
We appreciate your feedback and hope to assist you further.
-Lian Footwear Team
RUBBISH!
So, the shoes look like Converse Run Star Hike Ox -- that's what the videos showed. I bought a pair and they are NOTHING like those on the video. Tried them on and pure discomfort. I'm not sure how one is meant to wear them all day, never mind 3 days in a row. DO NOT BUY THESE SHOES! Return policy is a joke, and you get a refund of $6 if you decide that shipping these back to China is just not worth the carbon footprint nor the price to be paid for shipping back.
March 23, 2026
Unprompted review
Reply from Lian Footwear
Hi,
Thank you for sharing your feedback, and I’m really sorry to hear about your experience. We understand how disappointing it must be when the product doesn’t meet your expectations in terms of comfort and design.
We’d truly appreciate the opportunity to look into this for you and help make things right. Could you please reach out to us directly via email at info@lianfootwear.com with your order details? Our team will review your case and work with you on the best possible resolution.
We’re here to help and will do our best to assist you.
-Lian Footwear Team
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Scam!!
Scam!!
Junk product, very thin NOT ORTHOPEDIC! DO NOT BUY!!
RETURNS GO TO Norway, but came from China???? When I went to order the shipping mentions California.
We have got to stop this scamming
March 26, 2026
Unprompted review
Reply from Lian Footwear
Hi Antionette,
We’re really sorry to hear about your experience, and we completely understand your frustration.
We sincerely apologize that the product did not meet your expectations in terms of quality and comfort. That’s certainly not the experience we want for our customers, especially when it comes to something as important as proper support and fit.
Please know that we’re here to help make this right. We’d really appreciate the chance to review your case and find a suitable resolution for you. Kindly reach out to us directly at info@lianfootwear.com
, and our team will personally assist you.
Thank you again for your feedback, we truly value it and are committed to improving both our products and customer experience.
-Lian Footwear Team
Shoes were painful and not a good fit
Shoes were painful and not a good fit. I wrote to get a refund and they only offered 10%and said to keep the shoes. They don’t fit so I don’t want them, they upped the offer to 20% or ship them to Norway at my expense and after they get them back and inspect them they may refuse to refund despite 30 day guarantee. Also stating that if they get damaged in shipping that I wouldn’t get refund, even though they required me to send pics and video of perfect condition.
April 2, 2026
Unprompted review
Reply from Lian Footwear
Hi Barb,
Thank you for taking the time to share your experience. I’m really sorry to hear how disappointing this has been for you.
We completely understand how frustrating it is when the shoes don’t fit well and end up being uncomfortable, especially when you were expecting something different. That’s definitely not the experience we want for you.
We also truly regret that the return process felt difficult and that the options provided didn’t meet your expectations. We can see the effort you’ve already made, including sending photos and videos, and we really appreciate that.
We’d genuinely like to take another look at your case and see how we can make this right for you. Please feel free to reach out to us directly at info@lianfootwear.com, and we’ll make sure someone from our team personally reviews your situation.
Your feedback means a lot to us and helps us improve both our products and our service moving forward.
-Lian Footwear Team
Scam company
Scam company. No where to leave a review. I was told return not in Norway, which is very costly enough to the Consumer to return. The shoes fit poorly and hurt my feet. They offered a 20% partial refund and nothing else. I was also charged shipping though it says free shipping. I would never ever recommend anyone order from this company!
April 10, 2026
Unprompted review
Reply from Lian Footwear
Hi Martha,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience.
We sincerely apologize that the shoes did not meet your expectations in terms of fit and comfort, and we understand how frustrating the return process and shipping costs may have felt. This is certainly not the experience we want for our customers.
We also appreciate you bringing this to our attention. Your feedback is very important to us and helps us continue improving both our products and overall customer experience.
We’d really like the opportunity to look into your case further and see how we can assist you in the best possible way. Please feel free to reach out to us directly at info@lianfootwear.com, and our team will personally review your situation and work toward a resolution.
Thank you again for your feedback, and we hope to make this right for you.
Lian Footwear Team
Follow up was informed after the first…
Follow up was informed after the first 2 emails resulted in rude responses today informed to ship back once inspected lol a brand new shoe with videos already sent package just opened to send to Norway once inspected checked price it cost $55 more than the shoe was or approximately right out for a full refund. DO NOT PURCHASE unless you want to lose your money and make a donation !!!
April 9, 2026
Unprompted review
Reply from Lian Footwear
Hi Susan,
We’re truly sorry to hear that the quality of the item did not meet your expectations, and we sincerely apologize for the inconvenience and frustration this has caused.
We would really appreciate the opportunity to make this right for you. Kindly reach out to us at info@lianfootwear.com
, and our team will personally review your case again and work toward a better resolution.
Your feedback is incredibly valuable to us and helps us continue improving both our products and customer experience.
Warm regards,
Lian Footwear Team
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I purchased a size 11 shoe for my…
After my last review about this company they responded by asking me to email them photos of the item to ensure there was no damage and that the shoes were never worn. I did that then the offered me a 10% refund, and stated I should give them to someone else who could wear them. Why should I be pentelized for something that is there error. Bad customer service, and bad product. I would never recommend Lian Footwear.
March 26, 2026
Unprompted review
Reply from Lian Footwear
Hi,
Thank you for sharing this, and I’m really sorry to hear about your experience.
We sincerely apologize that the item did not fit your daughter as expected, that must have been very disappointing, especially after looking forward to receiving it. We also understand how frustrating it is to reach out multiple times and not receive a response, and we’re truly sorry for that.
We’d really like to make this right for you. If you’re open to it, please send us another email at info@lianfootwear.com
with your order details, and we’ll personally review your case and assist you as soon as possible.
Thank you for bringing this to our attention. We appreciate the opportunity to help to and improve your experience with us.
-Lian Footwear Team
This company is a fraud Sent me the wrong size but wouldn't…
Sent me the wrong size but wouldn't replace or refund- despite it being their mistake.
not worth the risk terrible customer service- think it is AI generated.
Definitely a cowboy con operation
April 4, 2026
Unprompted review
Reply from Lian Footwear
Hi Donna,
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We sincerely apologize that the item you received did not fit as expected and for the frustration this situation has caused. We also regret that your experience with our customer service did not meet the standard we aim to provide.
Please rest assured that your concern is important to us, and your case will be personally reviewed by a member of our team. We want to assure you that our responses are handled by real support agents who are here to help and find a fair resolution for you.
Kindly reach out to us directly at info@lianfootwear.com
with your order details so we can take a closer look and assist you further. We are committed to making this right and improving your experience with us.
-Lian Footwear Team
These are not the shoes I ordered
These are not the shoes I ordered. I paid $100 for crap nobody would wear! They are such a scam company! I would love to go forward with a refund we all know will never happen! Terrible and disgusting company!!
April 2, 2026
Unprompted review
Reply from Lian Footwear
Hi Lisa,
Please accept our sincere apologies for the experience you’ve had. We completely understand your frustration, and we want you to know that your feedback is taken very seriously.
We truly appreciate you bringing this to our attention and would value the opportunity to review your case more thoroughly. To assist you promptly, we kindly ask that you reach out to us at info@lianfootwear.com with your order details so we can investigate and work toward a proper resolution.
Your experience is very important to us, and we are committed to making this right. Once we’ve had the chance to address your concerns, we hope you'll consider updating your feedback based on the support provided.
Thank you for your patience, and we look forward to assisting you.
– Lian Footwear Team
The side is scam the advertising…
The side is scam the advertising deferent product and you receive the low quality product from chains when you want to return it they want you to shipped in place in Norway I don’t know is exist the website should be reported to consumer service to close them down and save consumers like us.
March 23, 2026
Unprompted review
Reply from Lian Footwear
Hi Salma,
We’re really sorry to hear about your experience, and we completely understand your frustration. This is definitely not the impression we want to leave, and we take feedback like this very seriously.
We’d really appreciate the opportunity to look into your case and make things right. Could you please reach out to us directly at info@lianfootwear.com
with your order details? Our team will personally review your concern and work with you toward a proper resolution.
Your experience matters to us, and we’d love the chance to resolve this for you. Once addressed, we hope you’ll consider updating your feedback based on the support provided.
Thank you for bringing this to our attention.
– Lian Footwear Team
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The sneakers are NOT orthopedic
The sneakers are NOT orthopedic. On the contrary, they are stiff and hurt my feet the moment I put them on. Especially the hard rubber tip. No cushion on the inside. The advertising is false and misleading. They offer a 30 day money back guarantee, and as soon as I contacted them for a return, they tell me I HAVE TO PAY TO SHIP THEM BACK TO CHINA!!! UNBELIEVABLE!!
So they take our money, send us a cheap pair of shoes, and keep our money when we want to return the item with NO guarantee that they'll receive them to give the refund.
DON'T BE FOOLED!! Any reviews showing they were confortable is a lie and created just to convince people to buy them.
LAST TIME I GET TAKEN!!
March 26, 2026
Unprompted review
Reply from Lian Footwear
We’re sorry to hear about your experience and appreciate you sharing your feedback.
We understand how frustrating it can be when a product does not meet expectations. Please note that comfort may vary from person to person depending on individual preferences and foot structure.
Regarding returns, our policy does state that return shipping costs are the responsibility of the customer when sending items back to our warehouse. We understand your concerns and apologize for any inconvenience this may have caused.
We’d love the opportunity to make this right. If there’s anything we can do to resolve this for you, please feel free to contact us at info@lianfootwear.com. We’d be happy to review your case and work toward a suitable solution.
We truly appreciate your honesty and the chance to improve your experience.
Kind regards,
Lian Footwear Team
Lian Orthopedic Platform Sneakers are Amazing
It’s rare that an advertisement lives up to its marketing hype. But I’ve been both grateful and surprised wearing my pair of Lian Shoes. I’ve had complex osteoarthritis issues in my right foot for more than a decade. And it’s meant 10 foot surgery that put me in a cast, wheelchair, crutches and scooter. My foot scars are plentiful and impressive. I keep waiting for my Lian shoes to hurt and disappoint me. But to my great relief, I’ve had no pain… but plenty of comfort. That’s incredible! And I wear these shoes all day! The roomy toe area and thick sole are an answer to prayer. I’d rather go barefoot than deal with more foot pain My Lian shoes are amazing. Full stop. Miracles do happen!
March 20, 2026
Unprompted review
The shoes are nothing like the pictures…
The shoes are nothing like the pictures and the quality is not very good at all. They are light but very dissatisfying. Sadly u can’t return because it’s in china and costs half the cost of the shoes to ship there. I learned my lesson and will be sure to check items out better before purchasing.
March 24, 2026
Unprompted review
Reply from Lian Footwear
We’re really sorry to hear that the shoes did not meet your expectations and appreciate you sharing your feedback.
We strive to present our products as accurately as possible, so it’s disappointing to learn that the item you received felt different from what was shown. Your comments about the quality and overall experience are taken seriously, and we’ll be sure to pass this along to our team for review.
We also understand your concerns regarding the return process and international shipping costs. We know this can be frustrating, and we’re continuously working on improving our policies to make returns more convenient for our customers.
We’d love the opportunity to make this right. If there’s anything we can do to resolve this for you, please feel free to contact us at info@lianfootwear.com. We’d be happy to review your case and work toward a suitable solution.
We truly appreciate your honesty and the chance to improve your experience.
Kind regards,
Lian Footwear Team
Terrible experience
The shoe runs 2 sizes too small. This wasn't noted anywhere when ordering the sneaker. I asked for a refund and for 2 days they prolonged this. They offered a 10% refund woooh! 😒 after a back and forth they told me to measure my foot then went to send me the same size I ordered. They prompted me to write a review to even receive a replacement.
Fast forward to right now. After the "replacement" was being sent in the same size I originally ordered i told them this is ridiculous and I just want my money back. They refuse to refund me.
I am disputing this. Be warned, do not buy from this company
March 25, 2026
Unprompted review
Reply from Lian Footwear
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.
We understand how frustrating it must have been to receive an item that did not fit as expected.
We also sincerely apologize if our initial resolution did not meet your expectations. That was never our intention. Our goal is always to provide a fair and helpful solution, and we regret if this wasn’t reflected in your experience.
We’d love the opportunity to make this right. If there’s anything we can do to resolve this for you, please feel free to contact us at info@lianfootwear.com. We’d be happy to review your case and work toward a suitable solution.
We truly appreciate your honesty and the chance to improve your experience.
Kind regards,
Lian Footwear Team
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The shoes run significantly smaller…
The shoes run significantly smaller than standard sizing. I intentionally ordered a larger size to allow for extra room, but they were still far too tight and uncomfortable to wear. This indicates that the sizing does not align with universal standards.
In addition, the overall quality is disappointing. The materials feel cheaply made, and the edges are rough and poorly finished, causing discomfort and even irritation on the skin.
I was also surprised by the lack of transparency regarding shipping. There was no clear indication that the product was coming from overseas, which explains the long delivery time. The packaging was equally concerning—it arrived poorly wrapped and unprofessional, to the point that it was difficult to recognize it as a proper shipment.
Overall, this purchase did not meet expectations in terms of sizing, quality, or presentation.
March 24, 2026
Unprompted review
Reply from Lian Footwear
Thank you for taking the time to share your detailed feedback—we’re truly sorry to hear about your experience.
We understand how frustrating it must have been to receive a pair that didn’t fit as expected, especially after intentionally sizing up. We also sincerely apologize for the discomfort caused by the material and finishing, as well as the concerns with packaging and delivery transparency.
We take comments about quality and comfort very seriously, as we aim to provide footwear that offers both durability and support. Your feedback has been shared with our team so we can continue improving.
We’d love the opportunity to make this right. If there’s anything we can do to resolve this for you, please feel free to contact us at info@lianfootwear.com. We’d be happy to review your case and work toward a suitable solution.
We truly appreciate your honesty and the chance to improve your experience.
Kind regards,
Lian Footwear Team
Very disappointing experience.
Very disappointing experience.
The shoes arrived without even being in a proper box, which already gave a very poor first impression. The quality was far below what was advertised — the materials felt cheap, poorly made, and there was a strong glue/chemical smell right out of the package.
The website does not clearly disclose the materials, which is misleading given the difference between what is shown online and what is actually received. What you see is not what you get.
The return process was extremely difficult. Despite advertising an “easy return,” I was told I would need to pay for return shipping to China, which is very expensive and not reasonable for customers. This was not clearly disclosed upfront.
Ultimately, I was unable to return the shoes because they would not accept the return unless I paid all the associated fees, making the return process impractical.
Another major red flag: it is extremely difficult to leave a review on their website, which raises concerns about transparency and how customer feedback is managed.
I strongly recommend checking independent reviews before purchasing. I wish I had.
March 17, 2026
Unprompted review
Reply from Lian Footwear
Thank you for your feedback, and we’re sorry to hear that your experience didn’t meet expectations.
We always strive to provide high-quality products and a smooth shopping experience, so it’s disappointing to learn that we fell short in your case. Please know that your concerns are important to us, and we take them seriously.
We’d love the opportunity to make this right. If there’s anything we can do to resolve this for you, please feel free to contact us at info@lianfootwear.com. We’d be happy to review your case and work toward a suitable solution.
We truly appreciate your honesty and the chance to improve your experience.
Kind regards,
Lian Footwear Team
Not was described!
These shoes were advertised as orthopedic. There is no arch support. Flat and hard inside.
My first email to them was never returned.
When I reached out a second time, I was told I would have to return to China for a full refund but pay international shipping rates myself and it was a very lengthy process.
Or the alternative was to keep the shoes and get a whopping 10% refund off what I paid. Shoes that are too uncomfortable to wear.
March 23, 2026
Unprompted review
Reply from Lian Footwear
Thank you for your feedback, and we’re truly sorry to hear about your experience.
We regret that the shoes did not meet your expectations in terms of comfort and support. We also apologize for the delay in our initial response and for any frustration caused by the return process and options provided.
This is certainly not the experience we aim to deliver. We’d love the opportunity to make this right. If there’s anything we can do to resolve this for you, please feel free to contact us at info@lianfootwear.com. We’d be happy to review your case and work toward a suitable solution.
We truly appreciate your honesty and the chance to improve your experience.
Kind regards,
Lian Footwear Team
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