Library of ThingsReviews 

82
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of use and convenience of the service, making it simple to borrow and return items. Many appreciate the wide range of available products, which are often in good working order and come with necessary accessories. This service is seen as a valuable solution for saving money and space, especially for items used infrequently, and is particularly beneficial during times of financial constraint. However, some people were dissatisfied with the user experience, finding the process unfriendly or encountering issues with item condition, such as receiving smelly or non-functional tools. A few other people also felt that the pricing was not always clear, leading to unexpected charges, or that communication regarding missing parts after return was problematic.

What people talk about most

Product

Customers had positive experiences with product, finding the concept brilliant and well-executed, allowing... See more

User experience

Users describe positive interactions with the user experience, highlighting the ease and simplicity of the... See more

Service

People report positive experiences with the service, finding it reliable, simple, and affordable, with many... See more

Price

Reviewers mention ambiguous feedback about price, with many customers praising the affordability and value,... See more

Value for money

Consumers find the value for money to be positive, highlighting that the service is affordable and saves them... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Moved into a new place with carpets that desperately needed cleaning. Tried multiple times to hire a rug doctor but found the process to be very un user friendly, so tried Library of Things instead.... See more

Company replied

Rated 5 out of 5 stars

I've used this service countless times since moving house. My flat is tight on space, so items like a ladder, gardening tools or industrial hoovers aren't things we can have lying around gathering dus... See more

Company replied

Rated 5 out of 5 stars

This is such a great idea - borrowing instead of buying. Borrowing instead of buying saves much needed space and the costs are so reasonable. Equipment is so easy to pick up - and to return, and cle... See more

Company replied

Rated 5 out of 5 stars

Rented the pressure washer to clean up the balcony tiles after some construction work on the building. Very easy booking process, helpful instructions, and the tool itself worked well. Great scheme -... See more


Company details

  1. Tool Rental Service

Written by the company

Fed up of buying stuff you don’t really need? Us too. Consumerism isn’t working for our communities, our pockets or the planet. We're a social enterprise helping communities affordably access tools for cleaning, DIY, gardening and more from local high streets across London for a few pounds a day. Cut down on clutter. Save money. Reduce waste. We work in partnership with top producers like Bosch, STIHL and Kärcher to make it simple and convenient for neighbours to share and learn new skills, rather than buy new. Open across 20+ locations in London - with more on the way across the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

82 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(82)

61 reviews in the last 12 months

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Rated 5 out of 5 stars

A great service with a convenient spin

A great service with a convenient spin. I got a drill and a sewing machine for all my home needs!!!

August 19, 2022
Unprompted review
Library of Things logo

Reply from Library of Things

Hi there, thanks for leaving a review! Glad the Sewing Machine and Drill got the job done for you! 💜

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