License Tom Reviews 1,350

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,093 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product, highlighting its functionality and ease of use. Many commend the exceptional customer service, noting the staff's helpfulness and positive attitude. The quick response times and efficient resolution of issues contribute to a smooth and pleasant user experience. People are particularly impressed with the promptness of support, often receiving assistance within minutes of their inquiries. This level of responsiveness, coupled with the staff's patience and clear guidance, makes the overall experience highly satisfactory for consumers.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers are happy with their purchases, noting that... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the promptness and... See more

Response time

Reviewers highlight the exceptional responsiveness of the customer service. Customers consistently praise the... See more

Staff

People report positive experiences with staff, highlighting their helpfulness and efficiency. Many customers... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recently bought MS Office professional pro licence through Groupon at a huge discount from RRP and was surprised to find how easy it was to download the software from LicenseTom. Clear instructions fo... See more

Rated 5 out of 5 stars

After suffering though 3 failed PC installations for Win11, and attempting to install Office 2024. I turned to License Tom for help. Agent David was so very helpful and sympathetic. His help made my f... See more

Rated 5 out of 5 stars

David continued working with me during a difficult installation on my old Laptop. My screens didn't match those shown on videos. But David's polite tenacity helped me to finally install and activate O... See more

Rated 5 out of 5 stars

From initial purchase to e-delivery. Double 5star's, for those that like star reviews. For me absolutely the BEST Service and troubleshooting help bar none. If anyone's TECH support can beat David @... See more


Company details

  1. Computer Software Store

Written by the company

We are Microsoft partner and resellers. We offer over 1,000 digital products, covering the full range of needs for Windows, Mac, gaming consoles, tablets, and smartphones.

Why Customers Trust LicenseTom

Written by the company

Instant Digital Delivery
Receive your product key and instructions by email shortly after purchase. No waiting, no shipping — fast and simple access.
Reliable & Verified Service
We operate through established software distribution channels and work with trusted suppliers to ensure reliable products.
Support When You Need It
Our team is available to help with installation and activation, ensuring a smooth experience from start to finish.

Our Delivery & Support Guarantee

Instant digital delivery with support

All products are delivered digitally via email shortly after purchase, including your activation key and step-by-step instructions. If you experience any issues with installation or activation, our support team is available to assist you. If a product does not work as intended, we will provide a replacement or a suitable solution. We are committed to ensuring a smooth and reliable experience from purchase to activation.

Contact info

Promotion box for License Tom

Secure Software & Game Deals

Instant delivery • Trusted service • Support available

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I was having trouble activating my…

I was having trouble activating my purchase. David at Customer Service was so patient and helping guide me thru the process one baby step at a time.
I will definitely buy from them again.
Excellent customer service and company

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely go for you software need

Absolutely go, as I got a quick resolution. Accidentally, I bought the Windows version and got a quick resolution to update to the Mac version. Furthermore, the latest 2024 version. Highly recommended for quick service and on-time resolution.

April 21, 2026
Unprompted review
Rated 2 out of 5 stars

Product Key

I purched a Office Key from Groupon in October only to be told This product cannot be activated because the product key is not valid. I have contacted Tom several times but no reply, is there even a Tom?

October 17, 2025
Unprompted review
Rated 5 out of 5 stars

Great Product. Excellent Service.

It's been some time since my purchase. I have only high praise for this product (Office 2024 Professional Plus - Lifetime Use for One Windows PC) *and* for the customer service support. Special shout out to David for exceptional responsiveness and helpfulness! I would absolutely purchase from License Tom again.

August 10, 2025
Unprompted review
Rated 5 out of 5 stars

License Tom went above my expectations

License Tom went above my expectations. They were prompt to respond and resolve my download issue, even though, as my daughter would say, the problem was a "carbon based user error." I highly recommend them for anyone looking for affordable software licenses and excellent customer service.

April 20, 2026
Unprompted review
Rated 4 out of 5 stars

Groupon Purchase

I purchased Microsoft 365 off of Groupon for a good price but they sent me the Windows version instead of Mac. David kindly offered to send me the correct version only after I leave a positive review. You'll definitely save some money but it's and interesting system they seem to have going...

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a license about a year ago

Purchased a license about a year ago, and we recently had an issue with our device. LicenseTom was extremely helpful and walked us through the entire process. We couldn’t be more satisfied with the quick service and response they provided. Truly a 10 out of 10.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Terrific experience with License Tom

Terrific experience with License Tom. I received Microsoft Office 2024 as a gift via Groupon. The program was easy to download and install, and License Tom was very helpful when I needed to reinstall the program several months later. Definitely recommend!

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Office 2024 for Mac

I purchased Office 2024 for my Mac from License Tom on Groupon. Once I made the purchase I was sent a code. I sent that code to License Tom support email address. They replied within 5 minutes with the instructions. I skipped one step because my Mac was brand new and I didn’t think it had 365 on it because I never downloaded it. Turns out it was on the computer. DON’T SKIP THE UNINSTALL STEP. It only takes about 2 minutes depending on your internet speed. Follow all the instructions and you’ll be up and running within 10 minutes. I did email them twice. Once for the software and once for help when I skipped the uninstall step. David was quick to reply with detailed instructions. I will be posting this on Groupon as well. Thanks again.

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

The team at License Tom we’re very kind…

The team at License Tom we’re very kind and understanding when I made the mistake of purchasing a Windows version of the software I actually needed for Mac. thank you License Tom team for being so easy to work with to help me solve my mistake!

April 17, 2026
Unprompted review
Rated 4 out of 5 stars

Purchased an MS Office standard license…

Purchased an MS Office standard license and it was easy to install and activate. Only draw back is it is for a single computer and cannot be transferred. If you format or switch devices, a new product key will be needed so you should contact their support first for any options available.

May 19, 2025
Unprompted review
Rated 5 out of 5 stars

These guys are a professional

These guys are a professional, and with no doubt they back up their products with support and legit services. I absolutely recommend them for anyone who’s looking for the product they offer and for myself I’ll definitely be back to get some more for my family. Thank you guys for everything.

April 19, 2026
Unprompted review
Rated 5 out of 5 stars

Oh wow

Oh wow! the whole process was so easy. The longest part (you gave warning) was downloading office on to my machine and that really took no time at all. I'm extremely happy with the process and the great price!

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

I purchased the Office 2024 Plus

I purchased the Office 2024 Plus. The instructions were pretty simple. After the install I was having difficulty updating the product. I replied to the email with the activation code indicating the error. Within 2 minutes I obtained a response with a new code and detailed instructions. It worked perfectly.

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

EXCELLENT CUSTOMER SERVICE

EXCELLENT CUSTOMER SERVICE! When I had an issue at 11 PM, I figured I wouldn’t receive a response to my inquiry until Monday at the earliest. I was presently surprised to not only receive a prompt response, but 11 emails later, my issue was completely resolved! I wholeheartedly recommend their Microsoft Office product. Thank you David!

April 18, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Customer Service Beyond Expectations

Recently, I purchased a Windows license but mistakenly selected the wrong version—I needed a Windows Server license but bought the standard one instead. Despite the error being on my end, the LicenseTome team provided exemplary customer service and helped me obtain the correct license. They truly went above and beyond to resolve my mistake, even though they were not obligated to do so.

Additionally, during the installation process, they guided me step-by-step with clear instructions, making everything smooth and hassle-free. I’m extremely satisfied with their support and highly recommend LicenseTome to anyone looking for reliable licensing solutions.

April 18, 2026
Unprompted review

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