Lidl UK Reviews 

467
TrustScore 1.5 out of 5

1.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 56 reviews, most reviewers were let down by their experience overall. Many people encountered staff who were rude, unhelpful, and displayed poor listening skills, often talking over customers. Reviewers frequently reported issues with product quality, particularly fresh produce like fruits and vegetables, which were often found to be rotten or not lasting long. Additionally, customer service was described as terrible and impersonal, with difficulties reaching human assistance and long queues. However, some customers also noted positive experiences with staff members who were helpful, friendly, and provided outstanding service. These individuals went above and beyond, assisting with purchases and making visits feel personal and valued.

What people talk about most

Staff

Customers had negative experiences with staff, frequently reporting issues such as long queues, broken... See more

Product

Consumers find product quality to be ambiguous, with many expressing dissatisfaction with fresh produce and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reporting negative... See more

Service

Reviewers mention ambiguous feedback about service, with some customers expressing significant... See more

Quality

Reviewers highlight negative aspects of quality, particularly concerning fresh produce and meat products.... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Musselburgh Scotland store Assistant manager Hazel rude, unprofessional (no please thank you) argumentative and no patience with me or elderly man at checkout. Poor listening skills talks over the cus... See more

Rated 1 out of 5 stars

Getting really fed up with Lidl in Totton. Last week five of the pack of Cocktail Vine tomatos were rotton in varying degrees. This week half of the pack of avocados is soft. We stopped buying... See more

Rated 1 out of 5 stars

Warranty support - forget it. Need to talk to someone about warranty support - forget it. Customer service hides behind a useless Bot. Phone numbers, if you can find them, just cut you off. Absolutely... See more

Rated 1 out of 5 stars

Turned up at Lidl in Chichester again. Wasn't sure if I was at the bsm driving instructor place it had so many driving instructors in the car park, together with all the other independent driving inst... See more


Company details


Contact info

1.6

Bad

TrustScore 1.5 out of 5

467 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.6

All reviews

(467)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

N0t good value pork roll

I purchased the rolled pork with spicy apple and stuffing @ £9.99 I cooked it for Christmas dinner and was extremely disappointed. I am aware that pork can be quite fatty, but the joint had more fat and stuffing than meat . It most certainly was not value for money. On the plus side, the seagulls in the area enjoyed a good feast. Pamela Hull East Yorkshire

December 25, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Southend lidl is a joke I use this…

Southend lidl is a joke I use this place daily and have done for years last few months I get these security guards hanging around me making it obvious coz it's everytime I go in there I can I enjoy the shop if I'm being hounded even while I'm paying they there at the till till I leave so I wish to make a complaint against the security officer or company they have no reason to follow me about daily I'm not hard to recognise as I'm ginger and yeah u see me once u know who I am so please sort this behavior and target real shop lifters

October 18, 2023
Unprompted review
Rated 1 out of 5 stars

LIDL Lytham

Lytham, Preston Road. A frustrating shopping experience. Piles of abandoned goods on pallets littering the aisles, an empty pallet left on the floor as a trip hazard, cardboard and polythene packing littering the shelves, shelf stackers preventing access to goods. Lidl may be cheap but there's a sense here of, We don't care.

September 28, 2023
Unprompted review
Rated 1 out of 5 stars

Lidl store High Street, Sheffield

Called to Lidl store High Street, Sheffield. It was manic! one member of staff to manage all tills and queues constantly getting longer by the minute! The manager on duty attitude was appalling, when I asked for an item to be replaced due to no fault of my own. Money spends anywhere...customer care needs desperately looking into at this store...I for one will not be in a rush to return...sorry but true!

September 22, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Fined for Shopping at Lidl

This was my first time shopping at Lidl. I hired a car to do a big shop and was fined £45 for a parking violation - apparently, you can only park for 60mins. What a terrible way to treat cunstomers.

July 28, 2023
Unprompted review
Rated 1 out of 5 stars

Rotten ginger

Fancied making some kimchi so popped to the local lidl store for some garlic and ginger, garlic was fine but ginger didn't look great but was all they had so bought quite a large pile of it as i am always using it, making my kimchi i find that every single piece of ginger is rotten inside so the whole lot had to be binned.

August 9, 2023
Unprompted review
Rated 1 out of 5 stars

LIDL HAVANT

Spent plenty in Lidl Havant only to be sent a parking ticket by the dreadful Parking eye robbers - for completely legitimate parking whilst shopping. I cannot understand the logic of harassing the customers with ridiculous parking bureaucracy, when you want customers through your door, and for them to keep coming back. Won't be going to Lidl Havant again until the Parking eye robbers have been thrown out. And yes Lidl we know you don't actually care.

June 28, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

I'm so disappointed!!!my partner who…

I'm so disappointed!!!my partner who suffers with tremors took my mom who is disabled with liver failure and in a wheel chair to the new Lidl store on Sutton road erdington,the store assistant got security to stop my mother unzip her coat empty her possessions to check for stolen goods,when they knew she was not a thief they said you can go now ,when my partner complained they laughed!!!I'm an home from work now for rest of weekend and am about to I go to Lidl to make a complaint,let's see how it goes,I will keep this post updated,my mother was mortified and so embarrassed,I'm fuming!!!!

June 30, 2023
Unprompted review
Rated 1 out of 5 stars

Lidl on Woodgrange Drive - awful

Lidl on Woodgrange Drive, Southend is the worst. Anytime i go there are only 2 people on the cash tills and the queues are ridiculous. I just popped in there quickly to try my luck and yet again no staff serving. Will never go again, I’ve had it with their terrible service.

June 23, 2023
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling!

Absolutely appalling!

Faulty item.
Asked for details. Got details.
Then absolutely nothing!!
Day after day after day of ringing and emailing - NOTHING!

If you want great customer service, do NOT buy from Lidl.

I have never experienced such awful lack of concern for a faulty product and showing zero concern, respect, or care for their customers. I have been unable to cut my hedges as the faulty product is an expensive hedge cutter, but Lidl just do not care.

It is quite unreal and I am so annoyed, I am now prepared to go the ombudsman.

Aldi are superb. Lidl are totally awful!!

June 18, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Good stone gone bad

Besides shortage of items on shelves, visible spoilt fruit not removed by staff, stoking trolies blocking isles, no staff on floor to answer queries, unhelpful cashiers and to top it all... management without common sense and people skills.
Not worth the cheaper prices.
Maybe I should have gone to Aldi

May 18, 2023
Unprompted review
Rated 1 out of 5 stars

Usually I'm happy with Lidl but not this time

Usually I'm happy with Lidl. Well, reasonably happy. Their fruit and veg can be off sometimes (normally at least one apple in a bag will be rotten) etc. But today I was just plain ripped off. I bought 2 bags of Bistro salad, both at a 60% off price. At home I looked at my receipt and noticed a 3rd full price Bistro salad added at the end of the list (my actual salads were scanned first and appeared at the top of the list). How and why would the checkout lady add an item that wasn't on the belt? It wasn't expensive enough to go back there and make a fuss, but such a disappointing experience!

June 16, 2023
Unprompted review
Rated 1 out of 5 stars

The lidl in hayle cornwall is really…

The lidl in hayle cornwall is really dirty and it smells of rotting food the staff are rude and the quality of their food is awful some of the foods have gone off I live locally and have been going in there for years I am very disappointed as it was my local supermarket I will be going to aldi as its a better supermarket there foods are fresh and there is more choice and clean

June 14, 2023
Unprompted review
Rated 2 out of 5 stars

I wanted a stand for garden umbrella…

I wanted a stand for garden umbrella saw a heavy box in Lidl picture showed a cross steel support with 2 weights when we got it home only weights were in the box what a con, I have shopped here since they opened on food and drink I find them good the staff work very hard

May 29, 2023
Unprompted review
Advertisement
Rated 1 out of 5 stars

Houghton

Houghton. Terrible customer service. Asked twice for a bag, he then threw it at me. 18.00 today.

May 23, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look