L & I Eaton ARC Ltd Reviews 1,085

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quality of repairs and the professionalism of the staff. Many people appreciate the efficient delivery service and the exceptional customer service provided. However, some customers also noted issues with quality checks, panel alignment, and extended repair times. A few other people also felt that communication was lacking at times, and some experienced difficulties with follow-up work and the provision of suitable courtesy cars.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers express high satisfaction with the... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and excellent... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent repair jobs, with cars... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the excellent customer care,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the punctuality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot rate Keith branch more highly. From start to finish a perfect service . Picked my car up and returned it in immaculate condition. Hard to believe any damage had occurred. Excellent communicat... See more

Company replied

Rated 5 out of 5 stars

From start to finish was a breeze. First class communication from staff at repair centre. Kept up to date on a regular basis. Drop off and delivery team were great to deal with. Excellent repair jo... See more

Rated 5 out of 5 stars

Caroline and Chloe were great at keeping us updated with the progress of our repair, cannot recommend the team at the Keith branch enough!! Quick repair and looks amazing

Rated 5 out of 5 stars

My car needed some repairs and was booked in with L &I Eaton Liverpool, just like to say these guys went above and beyond to get me back on the road. Special thank you to Halle, nothing was too much t... See more

Company replied


Company details

  1. Auto Repair Shop

Written by the company

Getting you back on the road - Whatever the weather!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top quality repair and friendly staff

Top quality repair and friendly staff. Communication was excellent, especially as the repair took a bit longer than expected due to availability of parts.
My car was collected and delivered efficiently, I was kept informed of progress, and my car was returned looking a lot better than it has for some time.
You can't really ask for more, tbh.
Highly recommended.

April 9, 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Hi Richard, thank you for taking the time to leave a review. We are glad you were happy with the service we provided.

Advertisement
Rated 5 out of 5 stars

Body repair

This is the second time i had l&i eaton fix my car thay did a grand job very pleases on the body repair job 5 stars

June 5, 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you so much for taking the time to leave us a 5-star review. From all the team at L&I Eaton ARC

Rated 5 out of 5 stars

Would definitely recommend

An amazing service from start to finish. Great communication along the way and an incredibly swift service.

June 5, 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

We are so glad to hear that we were able to provide such a good experience, thank you for taking the time to leave a review, we really appreciate your feedback. Team L&I Eaton ARC

Rated 5 out of 5 stars

Repair to extensive tear down side of car

After running the side of the car along an iron railing there was an extensive tear in the bodywork
From the start of the process, Hannah kept us regularly informed of progress until the car was returned on the day promised
The repair was excellent
Highly recommend

June 4, 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thanks for sharing your experience with us. We appreciate you taking the time to leave us feedback, from all at L&I Eaton ARC

Rated 5 out of 5 stars

Excellence of L&I Eaton Keith.

After being hit by a delivery driver who did not stop at a junction L&I Eaton at Keith branch took my car for repair. The man collecting my car was very polite explaining what would happen. I was kept fully informed of repairs and when car would be delivered. Car delivered as time given. I rate them 10 out of 10.

May 14, 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you for your kind words and your wonderful review. Team L&I Eaton ARC

Advertisement
Rated 5 out of 5 stars

Dropped my car off after a side impact…

Dropped my car off after a side impact was told it would take 1 to 2 weeks was kept updated and after 1 week my car was ready to collect . A very professional job and I’m 100% happy . Special thanks to Debbie Johnson the office manager helped the job run smoothly

May 27, 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Once again, thank you for choosing L&I Eaton ARC and for the incredible 5-star rating. Your feedback is appreciated.

Rated 5 out of 5 stars

Happy camper owner

After having my campervan side swiped at a roundabout by tourist driver my insurance company passed on my details to L&I Eaton in Kieth and they called myself to arrange pickup .
They were very professional , polite and the workmanship is perfect , very professional from the ladies that called to keep me up to date with the progress , the bodywork specialists and also the men who picked up my camper and also delivered it back to my driveway . 5 ⭐️ and Thankyou L&I Eaton Aberdeen north Kieth branch .

June 2, 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thanks for sharing, James, the team at L&I Eaton ARC are thrilled to receive such great feedback, thank you.

Rated 5 out of 5 stars

Keith Branch

Speedy response to all my enquiries and keeping me updated on progress of car repair. Quality work carried out

May 27, 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you for your review, we really appreciate your comments, from all the team at L&I Eaton ARC

Advertisement
Rated 5 out of 5 stars

Very pleased with the service

Very pleased with the service. Kept up to date with every stage and the end result was as good as new.

May 28, 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thanks so much for your feedback Ewen! It makes our day hearing about how happy our customers are with the great service they’ve received from our team. We have passed on your review to our team at L&I Eaton ARC

Rated 5 out of 5 stars

Kieth branch looked after the repair of…

Kieth branch looked after the repair of my car. The service was excellent. I was loaned a courtesy car while it was in for its repair. Now I have received it back repaired and sparkling clean inside and out. Thank you so much to all at the Keith branch for keeping well informed. I was greeted, treated with courtesy and grace.

May 23, 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

We are pleased to hear that we were able to provide such a good experience. We really appreciate your feedback and will pass it on to all the team at L&I Eaton ARC

Rated 5 out of 5 stars

100 % Professionalism

Keith Branch
My car is my pride and joy and when we had the accident I was properly upset as I never thought it would ever be the same again. Right from the very moment I was contacted by L&I Eaton I was impressed by their knowledge and professionalism. They arranged for collection and said they would send updates as and when anything changed. True to their word they kept us up to date. We had booked the car into airport parking for our holiday 2 weeks later and asked them if it could be ready in time, they said they would try but could not guarantee but make every effort. They managed to get my car back in time and on inspection you would never know it had been involved in an accident. I would highly recommend using this repairer if you ever have the unfortunate need to have your car repaired.

May 22, 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you for your lovely 5 star review. We really appreciate your comments. Team L&I Eaton ARC

Rated 5 out of 5 stars

First class

I had a front end repair done to my car nearly a year ago and recently noticed the outside temperature sensor was giving false readings. I got in touch with L and I Eaton who collected my car and fixed it at no extra cost within a matter of days. I have to say that Chloe, Caroline and all the staff involved were absolutely fantastic. I was kept updated throughout the entire process. I would have no issue recommending this company to friends or family and that says it all. Outstanding service!! Many thanks to you all. James Vass

May 23, 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

We sincerely appreciate your business and your valuable feedback. Thank you for you positive review from all at L&I Eaton ARC

Advertisement
Rated 5 out of 5 stars

Had to get my mobility car repaired…excellent service

Had to get my mobility car repaired after someone reversed into me & my car was taken to L & I Eaton in Edinburgh. The garage staff were so nice & friendly & kept me updated on the repair process of my car. The staff I spoke to on the phone were so lovely I can’t thank them enough. Totally recommend this garage

May 23, 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Hi L&I Eaton ARC, Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our work. Our team is committed to delivering high-quality service, and your feedback is appreciated.

Rated 5 out of 5 stars

Keith Branch

Absolutely brilliant company in Keith, 2 guys who.dropped of the courtesy car were super friendly and polite explained everything to me, showed me everything I needed to no in the courtesy car incase i was unsure. Then the girls in the office when I called were polite and offered great customer service,nothing was to much hassle for them. I was kept up to date with the progress of my vehicles repairs. Then the return of my car was great I recieved a video of the full car and the repair carried out, which i was delighted with and the repair was done to a VERY high standard. Again the two men who dropped the car off were lovely and explained everything to me. I then recieved a call to make sure i was happy with the work carried out by the company and i was. I'd highly recommend them for any vehicle repairs.

May 5, 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you for your positive review. We're always happy to help! Team L&I Eaton ARC

Rated 5 out of 5 stars

L&IEaton Lincoln North

L&IEaton Lincoln North. My experience with this company was spot on could not fault it. From picking my car up to doing a exceptional job to bring my car back. Would certainly recommend L&I Eaton Lincoln North. Many thanks.

May 6, 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you for choosing L&I Eaton ARC. We are pleased to hear we provided you with a positive experience.

Rated 5 out of 5 stars

Ikra’s customer service was 10/10

Ikra’s customer service was 10/10, very helpful

May 16, 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Hi, Shahzad, thank you so much for taking the time to provide feedback. We are glad to hear of your positive experience at L&I Eaton ARC

Advertisement
Rated 5 out of 5 stars

My car was hit by a truck which fled…

My car was hit by a truck which fled the scene excellent customer service and workmanship highly recommend

May 13, 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you for your lovely review! We are delighted you had a great experience.

Rated 5 out of 5 stars

Keith Branch

An amazing experience from start to finish.
Everyone was polite and helpful.
The work was carried out to a very high standard and I couldn’t be more satisfied.
Thank you very much indeed.

May 13, 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thanks so much for your kind review, we really appreciate your comments and glad we could be of assistance. Many Thanks Team L&I Eaton ARC

Rated 5 out of 5 stars

Outstanding repair centre 👍🏻

Fantastic service provided within the time frame promised, quality of work carried out on vehicle was at a very high standard, staff were brilliant in customer service & updates of repair, overall a very great company to use for vehicle repair, outstanding service provider, thankyou⭐️⭐️⭐️⭐️⭐️

May 12, 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Thank you so much for taking the time to leave us a 5-star rating, it’s much appreciated! Team L&I Eaton ARC

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look