L & I Eaton ARC Ltd Reviews 1,085

Keith Branch ,good communication and updates as to what was happening with the repair to my vehicle

Great all round company impeccable service got my car back in perfect condition delivered straight to my house even threw in a valet they have an app u can track the progress of car. Ie eaton arc Edinburgh branch 10 out of 10 guys 💚

Great garage and such lovely people. From the first sweet young lady on the phone to the nice young man who picked my car up and brought it back, everyone has been helpful and so very pleasant. Many, many thanks for making a rather small bump so much easier. Thank you all!!!

I am happy to say that I was dealt with highly professionally and with lots of care. The repairs to my car were carried out immaculately and within the timeframe given to me. I would highly recommend L&I Eaton without any reservations. I would give 10/10 for all aspects.

❌️❌️❌️Please EVERYONE AVOID L & I Eaton Edinburgh.. my car was crashed into on 23rd January 25 my car got towed away to this absolutely sham of a garge where it sat for 7 weeks. They told us the damage to the car within 3 weeks the repairs had been complete and my partner got a call to say the back passage side alignment needed fixed to book it into Nissan that was fine asked when we would get car back the engineer told him it was going for a valet and someone would contact him (this was friday) by Wednesday we still hadn't heard anything so I called for an update to be told we are waiting on your insurance company giving us the go ahead for the repairs to my shock I asked what repairs she told me my suspension was broken but it wasn't the crash that caused that because the damage was on the other side 🙃 #lies so I called my insurance company who also hadn't heard anything. Anyways alot of calls and very suspicious chats back and forward between garage and insurance company i had to put in a new insurance claim pay another lot of excess 😡. Anyways done that and took nearly 3 weeks for that to be complete. Mean time we are tracking the car on our Nissan app to find it was driven for 2hours & 5 mins through February bare in mind the suspension was broke and done 29 trips! Don't understand how that is possible. The customer service for this company is zero. I mean the full 7 weeks we had to call for updates we where met with rude disrespectful and arrogant members of staff who spoke down to us! I have receipts for all of these events with proof of the car being driving so feel feel to message me at any point. But please AVOID AVOID AVOID THIS PLACE ITS NOT WORTH THE STRESS!!!!!!! To add insult to the wound they have just called to say there is damge to courtesy car and we need to make another insurance claim don't think so!!! ❌️❌️❌️ If I could I would give this company minus stars i do think the staff need to go on a course how to talk to customers ❌️❌️❌️❌️❌️

L&I Eaton have been nothing short of excellent in their service after my accident; from the communication to the repairs themselves. With phone calls once or twice a week and an online service tracking your repair status, you’ll never be left wondering. As much as I hope I never need their services again, I’ll know I’m in great hands if I do.

From start to finish a 5 star service. L&I Eaton kept me up to date with how the repairs were going throughout the process. Delivered home in what I can only say was in an immaculate condition, valeted beyond showroom condition.

I was very happy with the Keith branch of Eatons. They kept me informed and their work was very good

I cannot fault the team at the Keith Branch for their hard work. The ladies in the office were so helpful and friendly, as well as the drivers. It made it such an easy experience. I was very lucky to only be without my vehicle for a couple of days and they worked around me to make sure the car was returned at a time that suited me.
Highly recommend :)

The professional way in which my car was handled was second to none. From the initial phonecall to the return of my car, L&I Eaton (Keith Branch) cannot be faulted. Twice weekly reports on what was happening with my car were so reassuring too.

Had to have my car repaired . The whole thing was made so simple and stress free thanks to the Ladyors in the office that kept me informed at every stage, nothing was to much . To the quality of the repair that was carried out efficiently and to a very high standard

Keith branch: absolutely fantastic service with great communications. The work was seamless and I am delighted with the work.

Keith Branch
Would like to send our sincere thanks to this garage as our son had a bump in his skoda kamiq and from the start the service was exceptional including the pick up the delivery time it took for the work carried out the detail it looked just like it did when came out of the car dealership thankyou again highly recommended

Kept informed at every step.Pleasant and helpful telephone manner.Car presented well on return,very pleased with repair.

Great service, staff is friendly and keeps you informed at all stages of the process, quick service and top quality job, would recommend.

Was very happy with my recent experience with L & I Eaton Keith branch, we had just arranged to trade in our car when someone reversed into it, L & I Eaton were great and had the car estimated and offered to begin repairs all within a week of having the accident. They were very understanding of our situation and did everything they could to get our car fixed and back to us as soon as possible. Reception staff were great at keeping us updated and they were by far the easiest to deal with throughout the whole claim process.

We had a fantastic experience using L&I Eaton Liverpool branch.
Top notch service from start to finish.
Their frenidly and professional staff kept us informed right throughout the process, provided us with a courtesy car to keep us on the road, and returned our car in mint condition.
Couldn't recommend them highly enough.

Very happy with my experience, my car is now back in tip top condition. The staff were all lovely and professional. I would have given a 5*, however, one small thing that could have been better...I was without a car from the monday until the thursday,due to my car being at kwikfit and they wouldn't issue a courtesy car until mine was in their possession. That was frustrating and caused a bit of hassle. Other than that, their service was fab.

Absolutely top notch service when my car went into the garage in Keith for some work. From collection, all the way through the work, and delivery, was very impressed.
Kept up to date all all times by the very knowledgeable staff. The car was returned clean and the work was carried out to a high standard. Loved the video that they sent me of the car just before it was delivered back.
Thanks very much.

Every step of the way, employees kept me informed, were courteous, and kind. They made allowance for my disabilities without being patronising. The car was valeted to ‘new’ and even behind my backrest was vacuumed! That level of professionalism is rarely seen