L & I Eaton ARC Ltd Reviews 1,085

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quality of repairs and the professionalism of the staff. Many people appreciate the efficient delivery service and the exceptional customer service provided. However, some customers also noted issues with quality checks, panel alignment, and extended repair times. A few other people also felt that communication was lacking at times, and some experienced difficulties with follow-up work and the provision of suitable courtesy cars.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers express high satisfaction with the... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and excellent... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent repair jobs, with cars... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the excellent customer care,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the punctuality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot rate Keith branch more highly. From start to finish a perfect service . Picked my car up and returned it in immaculate condition. Hard to believe any damage had occurred. Excellent communicat... See more

Company replied

Rated 5 out of 5 stars

From start to finish was a breeze. First class communication from staff at repair centre. Kept up to date on a regular basis. Drop off and delivery team were great to deal with. Excellent repair jo... See more

Rated 5 out of 5 stars

Caroline and Chloe were great at keeping us updated with the progress of our repair, cannot recommend the team at the Keith branch enough!! Quick repair and looks amazing

Rated 5 out of 5 stars

My car needed some repairs and was booked in with L &I Eaton Liverpool, just like to say these guys went above and beyond to get me back on the road. Special thank you to Halle, nothing was too much t... See more

Company replied


Company details

  1. Auto Repair Shop

Written by the company

Getting you back on the road - Whatever the weather!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Keith Branch

Keith Branch
Following an accident we had to put our jeep to L&I Eaton. Our experience was fantastic. The friendly reception staff were very helpful and knowledgeable, communication was super. The repairs were carried out to a high standard and the car was spotlessly clean when we collected it! Very good experience, many thanks to all involved in the repair of our vehicle!

January 29, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thanks so much for your feedback Ashley! It makes our day hearing about how happy our customers are with the great service they’ve received from our team. We have passed on your review to our team at L&I Eaton ARC

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Rated 5 out of 5 stars

Excellent repair work and very good at…

Excellent repair work and very good at keeping you updated on the vehicle progress through the cars repair if it was not on the insurance repair Rita would use them anyway.

January 9, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thank you for your feedback and 5 star review, we really appreciate your comments. Team L&I Eaton ARC

Rated 5 out of 5 stars

Excellent friendly company

2 hours after notifying insurance company we were contacted by the liverpool branch to say thet they will be doing repairs and told us to come within the hour (as they were closing )to pick up a courtesy car.
Car we received was perfect and virtually brand new. People at the company were very professional and really lovely with us. Very informative regarding new vehicle and the process was excellent throughout.
Was kept informed as to repairs of our vehicle and approximate timelines
Our vehicle was fixed and delivered to us 1 week earlier than first expected.
Delivered to our home fixed and spic and span and with so much courtesy and convenience.
Would 100% recommend this company to anyone absolutely fantastic throughout 5*****

January 8, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thank you so much for your positive rating from your recent visit to L&I Eaton ARC

Rated 5 out of 5 stars

Literally couldn’t recommend L&I Eaton…

Literally couldn’t recommend L&I Eaton enough. They done a fantastic job on my car. Keeped me up to date with the repair. Really friendly staff. Also had a full car valet when they returned my car. ☺️

January 13, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thank you for your feedback. Team L&I Eaton ARC

Rated 5 out of 5 stars

Excellent efficient service from Keith

Excellent efficient service very friendly staff from Keith. I was kept informed throughout the process and repair on vehicle which was done to a high standard. The delivery drivers were courteous and on time. Outstanding service Jenny.

January 28, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thank you for your lovely 5 star review. We really appreciate your comments. Team L&I Eaton ARC

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Rated 5 out of 5 stars

Keith Branch

A minor repair but handled with care & efficiency. Collection of my car & delivery of a courtesy car was timely (I live 60miles away) & cheery. I was kept up to date on progress by the friendly office staff. The repair was of a high quality & the car re-delivered on time.

January 21, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

We sincerely appreciate your business and your valuable feedback. Thank you for you positive review from all at L&I Eaton ARC

Rated 5 out of 5 stars

Keith Branch

Keith Branch
Excellent service from all the staff. Caroline, Melissa and Chloe? were all very helpful throughout the process. The garage repair team sent great photos and videos of the car providing regular updates. Cannot stress enough how good the repair job is. The car looks brand new again. Thank you all so much.

January 23, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thank you for your kind words and your wonderful review. Team L&I Eaton ARC

Rated 5 out of 5 stars

Very good service

Very good service - with respect quality of work, communication/updates and collection/return of the vehicle.
Would certaninly recommend.

January 20, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thanks so much for your kind review, we really appreciate your comments and glad we could be of assistance. Many Thanks Team L&I Eaton ARC

Rated 5 out of 5 stars

Great service from the Glasgow branch

Great service from the Glasgow branch. I’ve been kept informed regularly on the progress of my car repairs. Everyone I have had contact with has been very informative, friendly and professional.
I would recommend this branch to anyone looking for a reliable car repair centre. Thank you!

January 23, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thank you for choosing L&I Eaton ARC. We are pleased to hear we provided you with a positive experience.

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Rated 5 out of 5 stars

Amazing service.

Amazing service.
Sons motability car need its interior roof repaired.
Garage stayed in contact throughout and gave us a courtesy car.

December 17, 2024
Unprompted review
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Reply from L & I Eaton ARC Ltd

Hi, Donna, thank you so much for taking the time to provide feedback. We are glad to hear of your positive experience at L&I Eaton ARC

Rated 5 out of 5 stars

Keith branch - excellent

Excellent service provided by this branch. The car was collected and returned in a efficient manner. I was regularly kept updated by a thoroughly professional team during the inevitable delay over the festive Christmas/ New Year period. Cant fault them in any way. Thank you

January 20, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thank you for your lovely review! We are delighted you had a great experience.

Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish staff so helpful and communication was second to none contacted me to advise me about the whole process from start to finish great job the end results where great

January 17, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Hi Jim, Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with our work. Our team is committed to delivering high-quality service, and your feedback is appreciated.

Rated 5 out of 5 stars

Keith Branch

From picking up my car to bringing it back today my whole experience with everyone at the Keith Branch has been nothing short of amazing. Professional but with the human touch. The team kept me up to date with the how the repairs were progressing on my car and even though there were delays because parts were out of stock I knew they were doing their utmost to get it back to me asap. I would highly recommend them to anyone. Look no further you won’t be disappointed!!

January 17, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thank you so much for taking the time to leave us a 5-star rating – it’s much appreciated! Team L&I Eaton ARC

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Rated 5 out of 5 stars

Everyone I dealt with from the Carluke…

Everyone I dealt with from the Carluke branch were excellent, friendly, courteous, helpful and polite, from Laura on the telephone to the guys picking up and dropping off my car.

January 14, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thanks for sharing, Jim, the team at L&I Eaton ARC are thrilled to receive such great feedback, thank you.

Rated 5 out of 5 stars

5 star ⭐️

5 star - from collecting my car all through the repair process I couldn’t fault L&I. Courteous and professional to the end. My car was valeted as new. Thank you!

January 16, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

We’re really grateful and appreciate you taking the time to share your rating with us. Team L&I Eaton ARC

Rated 5 out of 5 stars

Thank you to the Keith branch who not…

Thank you to the Keith branch who not only collected our car but brought it back to. The standards of service and customer service was outstanding. Would highly recommend them

January 15, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thank you for choosing L&I Eaton ARC. We are pleased to hear we provided you with a positive experience

Rated 5 out of 5 stars

Keith branch

Absolutely great company to deal with, kept me updated repairing my car. Done an amazing job.

January 15, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thank you so much for taking the time to leave us a 5-star review. From all the team at L&I Eaton ARC

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Rated 5 out of 5 stars

Excellent service

Excellent service. Great communication. Speedy repair

January 3, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

We are so glad to hear that we were able to provide such a good experience, thank you for taking the time to leave a review, we really appreciate your feedback. Team L&I Eaton ARC

Rated 5 out of 5 stars

Fantastic work done on my car .

Fantastic work done on my car .
Staff very friendly and always keeping me upto date on my car .

December 17, 2024
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thanks for sharing your experience with us. We appreciate you taking the time to leave us feedback, from all at L&I Eaton ARC

Rated 5 out of 5 stars

I want to to thank L & I Eaton ARC Ltd because of their fantastic and speedy service.

I want to thank L & I Eaton for the very quick response they gave me in the repair of my Motability car. The car was repaired with great skill and attention to detail. The staff at L & I Eaton were so kind, helpful and sympathetic. The driver who delivered a courtesy car and returned my Motability car to my home for me was also very helpful and assuring. Would definitely recommend L & I Eaton ARC Ltd because of their fantastic services.

January 10, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Once again, thank you for choosing L&I Eaton ARC and for the incredible 5-star rating. Your feedback is appreciated.

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