At the moment, I am in a small but picturesque city and ordering online is something I would do from time to time. Fortunately, most of the food places on this APP are the ones I go in person. It woul... See more
Company replied
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See what reviewers are saying
Is getting worse and suporte doesn't work at all... you pay and stands for hours delivery almost by you but nothing arrives. You try to ask for help and it just keep answering the same independentemen... See more
Company replied
Ordered Food and waited 1 hour for delivery... and they forgot the drink. Very frustrating. Restaurant was around 10-11Km away and the delivery boy offered to go back and bring my drink, on his Bic... See more
Company replied
Lieferando didn’t deliver my order. I ordered after work and it was marked as “delivered” 8 minutes later and evern after hours it never arrived. I went to the restaurant the next day and was to... See more
Company replied
Company details
About Lieferando.de - Online Essen bestellen
Written by the company
Über Lieferando.de
Written by the company
- Deutschlands führende Online-Essensbestellplattform
- Auf Lieferando.de können hungrige Kunden deutschlandweit bei über 15.000 Restaurants online bestellen. Die Bestellungen werden entweder vom Restaurant selbst oder mit der orangen Lieferando.de E-Bike-Flotte ausgeliefert.
- Bestellen wo und wann immer Du möchtest
- Mit der iOs und Android App oder über die Website einfach zu Hause, im Büro oder unterwegs bestellen und aus vielen Zahlungsmöglichkeiten wählen. Je nach Restaurant kannst Du mit PayPal, Bar, EC- oder Kreditkarte, Klarna, Bitcoins und vielem mehr bezahlen.
- Vielfalt zu Dir geliefert
- Ob italienisch oder griechisch, Poké Bowl oder Burger - auf Lieferando.de findest Du sicher etwas für Deinen Geschmack. Dein Lieblingsrestaurant ist noch nicht dabei? Hier kannst Du es empfehlen: www.lieferando.de/empfehlen
Contact info
Am Karlsbad 16, D-10785, Berlin, Germany
- +49 (0)30 609 88 548
- info@lieferando.de
- lieferando.de
You should know
2.2
Poor
22K reviews
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On the whole very good service
On the whole very good service! Relatively fast and efficient! Thanks and keep up the good work!
August 9, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Poor first time order and after half…
Poor first time order and after half hour order cancelled wow
August 8, 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hey,
Thanks for your message.
We're sorry that your order has been cancelled.
Please send us a message via our social media channels so that we can determine the cause of the cancellation and, if necessary, find a suitable solution.
Kind regards
Josch
Team Lieferando.de
My order from Pizza Dragon was the last…
My order from Pizza Dragon was the last time I ordered through Lieferando. I even announced a €4 tip in advance and paid it, even though it took 30 minutes too long. The driver called me before he arrived at my home and asked me where exactly I live, even though I had already provided my address on Lieferando. Then, when he got here, he told me he thought I lived in Rüsselsheim... The burger was lukewarm, the pizza rolls were burnt, and I couldn't eat the rest. So I paid €28 for the experience, which means I will definitely never order from Lieferando again.
August 4, 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hello David,
we are sorry that you had such an experience with your order.
Please contact us regarding this by email at info@lieferando.de so that we can take care of your case.
Alternatively, you can also contact us at any time via our social media channels.
Thank you for your understanding and have a nice Monday.
Best regards
Betül
Team Lieferando.de
Worst Customer service 😒
Their customer service is the worst thing you could ever encounter in your life. A company full of lies and dishonesty. Not a single order was delivered on time. Several orders I made were cancelled and I was not notified of the cancellation until after the waiting time which sometimes reached 150 minutes. I am really upset with this bad company. They act as if they are giving us food at their own expense and not as if we are paying for it. I can only say bad, very very bad.
August 4, 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hey Mohammed,
thanks a lot for your message.
We are very sorry for the inconvenience.
Feel free to contact us through our social media channels so that we can address your concern as soon as possible.
Kind regards
Betül
Team Lieferando.de
Outrageous!
Outrageous! No customer service what so ever! Ordered two pan pizzas from Pizza Hut, one in Large and one in Medium. Both of the pizzas were delivered cold, the larger pizza was overcooked and a Small 21,5cm pizza was delivered instead of a 26 cm Medium pizza. Called Pizza Hut to complain, sent a photo, was hung up on and ignored. Called another Pizza Hut and was told that Osnabrück definitely sent the wrong size and that I should complain by Lieferando. I did this and absolutely nothing happened, no new pizza delivered, no reimbursement, no apology from Lieferando or Pizza Hut. Pizza Hut then proceeded to delete my negative review! I was so angry about being brushed off that I filed a complaint by PayPal. No customer service what so ever!
Bestellnummer ist: 8BCM6E
July 27, 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hey Stefanie,
We're very sorry about that.
We are receiving a lot of emails at the moment, so unfortunately it may take longer to process your enquiry.
However, our colleagues are working flat out to ensure that all enquiries are processed as quickly as possible.
You are also welcome to write to us via the usual social media channels. Please send us the relevant order number and we will take care of your request.
Kind regards
Mari
Team Lieferando.de
Would recommend to order from Wolt/…
Would recommend to order from Wolt/ Uber
No customer service on Lieferando - my order was delayed by 1hour - any competitor would respect that this is not acceptable and support with cancelling. Lieferando sends automated email saying that "restaurant is already preparing the order - please inform in advance next time" - how am I supposed to know in advance that the order will be delayed by an hour?!!
There is no support provided to customers in such situations - and you cannot count on Lieferando to make sure that there is a resolution. Whenever you order on Lieferando, it's a coin toss - if you are unlucky - you can forget about getting the customer support needed.
July 23, 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hello Ara,
Thank you for your message.
I am very sorry that you had such an experience.
If you have any concerns or questions about an order, you can always send us a message by e-mail to support@lieferando.de or contact us via the usual social media channels.
Kind regards
Artum
Team Lieferando.de
The order was missing some items and…
The order was missing some items and they didnt even reply. I lost money to these fools
July 17, 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hello,
We are sorry that an item from your order was missing.
If you have any comments or concerns about an order, please email info@lieferando.de so that we can resolve your case.
Alternatively, you can also contact us at any time via our social media channels.
Best regards
Dilan
Team Lieferando.de
Every thing ok
July 9, 2024
Unprompted review
Horrible
Ignoring emails, no phone number to contact anyone. I placed an order, paid it immediately via Klarna. You sit and wait for your order, no possibility to check, no one to ask. I am furious!
July 13, 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hello Stella,
We are sorry that you had such an experience with your order.
If you have any questions or issues regarding your order, please send an email to info@lieferando.de so that we can resolve your issue. We are also available at any time via our social media channels.
We thank you for your understanding and wish you a pleasant week.
Kind regards
Doreen
Team Lieferando.de
Cold 🥶 food
Because the currier had several stops I received cold ass food! Do better Lieferando
July 10, 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hey,
Thank you for your feedback.
We are sorry that your order arrived cold.
If you have any questions or concerns about an order, please email us at info@lieferando.de so that we can process your case.
Kind regards
Josch
Team Lieferando.de
My order has never arrived
My order has never arrived. After reviewing my claim next day, they told me to get in touch with the restaurant directly. What’s the point of this app if they bear 0 responsibility for deliveries. I will initiate chargeback procedure via Paypal.
July 9, 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hello Tomas,
Thank you very much for your message.
I am sorry that your order has not arrived.
Please send us a message via our usual social media channels so that we can check your request again.
Kind regards
Josch
Team Lieferando.de
Worst app experience
Worst app experience. Many a times I don't even get a reply back on the complaints I send. And when I get a reply it's after weeks that too with no refund on the most obvious complaints. Worst experience ever. You have asked me to add a date of experience.. I would say I've barely enjoyed using Liferando. Even if the restaurant is like 10 mins away I have to wait for atleast an hour before I could get my food.
So basically.. neither the app is efficient neither the food delivery.
July 9, 2024
Reply from Lieferando.de - Online Essen bestellen
Hey,
Thank you for your message.
We are very sorry for the inconvenience caused.
If you have any complaints about your order, please send an email to info@lieferando.de or contact us via our social media channels so that we can address your concerns as quickly as possible.
Regards
Chris
Team Lieferando.de
Very good 👍 friendly staff
July 8, 2024
Unprompted review
Do not think about the gastronom.
July 6, 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hello,
Thank you for your message.
If you have any concerns or queries about an order, you can send us a message at any time by email to support@lieferando.de or contact us via the usual social media channels.
Kind regards
Artum
Team Lieferando.de
The service is good
The service is good. Sadly the food I received was far from acceptable. No link sent from this company allowing me to leave a warning for other customers.
July 1, 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hey,
Thank you for your message.
We are very sorry for the inconvenience caused.
If you have any complaints about your order, please send an email to info@lieferando.xxxxxx or contact us via our social media channels so that we can address your concerns as quickly as possible.
Regards
Chris
Team Lieferando.de
Soon after eating that pizza frutti di…
Soon after eating that pizza frutti di Mare
I got heavy, diarrhea and stomach problems…
I had to call in sick the next day
June 25, 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hey
We are sorry that you were not satisfied with your order.
Please email us your order number at info@lieferando.de or contact us through our social media channels, so we can take care of it.
Kind regards
Melanie
Team Lieferando.de
Very good food and Fast service this is…
Very good food and Fast service this is my third time and taste so good ,Highly recommended Paneer tikka Masala
June 10, 2024
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hello Singh,
Thank you for your review of your order.
We would be very pleased if you would rate the restaurant using the link sent by e-mail and share your experience with other customers.
If you can't find a review e-mail in your e-mail inbox, please also check your spam folder.
Kind regards
Artum
Team Lieferando.de
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