At the moment, I am in a small but picturesque city and ordering online is something I would do from time to time. Fortunately, most of the food places on this APP are the ones I go in person. It woul... See more
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See what reviewers are saying
Is getting worse and suporte doesn't work at all... you pay and stands for hours delivery almost by you but nothing arrives. You try to ask for help and it just keep answering the same independentemen... See more
Company replied
Ordered Food and waited 1 hour for delivery... and they forgot the drink. Very frustrating. Restaurant was around 10-11Km away and the delivery boy offered to go back and bring my drink, on his Bic... See more
Company replied
Lieferando didn’t deliver my order. I ordered after work and it was marked as “delivered” 8 minutes later and evern after hours it never arrived. I went to the restaurant the next day and was to... See more
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Company details
About Lieferando.de - Online Essen bestellen
Written by the company
Über Lieferando.de
Written by the company
- Deutschlands führende Online-Essensbestellplattform
- Auf Lieferando.de können hungrige Kunden deutschlandweit bei über 15.000 Restaurants online bestellen. Die Bestellungen werden entweder vom Restaurant selbst oder mit der orangen Lieferando.de E-Bike-Flotte ausgeliefert.
- Bestellen wo und wann immer Du möchtest
- Mit der iOs und Android App oder über die Website einfach zu Hause, im Büro oder unterwegs bestellen und aus vielen Zahlungsmöglichkeiten wählen. Je nach Restaurant kannst Du mit PayPal, Bar, EC- oder Kreditkarte, Klarna, Bitcoins und vielem mehr bezahlen.
- Vielfalt zu Dir geliefert
- Ob italienisch oder griechisch, Poké Bowl oder Burger - auf Lieferando.de findest Du sicher etwas für Deinen Geschmack. Dein Lieblingsrestaurant ist noch nicht dabei? Hier kannst Du es empfehlen: www.lieferando.de/empfehlen
Contact info
Am Karlsbad 16, D-10785, Berlin, Germany
- +49 (0)30 609 88 548
- info@lieferando.de
- lieferando.de
You should know
2.2
Poor
22K reviews
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A total failure to deliver my order
A total failure to deliver my order, for which I paid €69.59 via credit card. A deeply frustrating and unprofessional experience. I paid €69.59 for an order on Lieferando.de that never arrived from POMPOM chicken joy - Lorrach. After waiting almost three hours, my attempts to contact both Lieferando and POMPOM chicken joy were completely ignored. To be charged for a service that was never provided and then met with total silence feels utterly unacceptable. I am disputing the charge and closing my account with Lieferando.de, as this felt less like a service failure and more like being scammed!
August 5, 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hey Costin
We’re really sorry that your food wasn’t delivered, but the amount was still charged. I also want to sincerely apologize for the negative customer experience you had to go through.
Unfortunately, we’re unable to process your request without further information. Please send us an email at info@lieferando with your order details, and we’ll take care of it as soon as possible.
Alternatively, you can also reach out to us anytime via our social media channels.
Best regards
Manuela
Team Lieferando.de
these guys make the greatest pizza in…
these guys make the greatest pizza in dülmen...in münsterland
..and i believe...in the world!
great guys and i love your pizza!! it's the best of the world!! you are the best and i love you!
August 5, 2025
Unprompted review
Scammed after ordering food.
First day in germany.
Hungry and ordering food.
Ordered 3 hours ago. They have a fake phone number.
Food never came. Money is gone from my bank
In netherland "thuisbezorgd" is the best.
Lieferando is the worst app i ever used in my life
I already send a email to support. Give me my money back and i delete this shitty
Company i ordered from: Loco Chicken Brühl.
Avoid this place.
August 4, 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hey,
We're really sorry about that.
We're currently receiving a lot of messages, which is why processing times are longer than usual. We will of course respond to your message.
You can also contact us at any time via our social media channels so that we can look into your case directly.
Best regards,
Doreen
Team Lieferando.de
Very late
They tell 40 min. waiting time, after 40 min. They send the delivery driver to a location far far away compaire to the road betteln the restaurant and my location, after 10 more minutes I need to wait for another 15 min. For the driver to reach my location while he does he loses several Times his location so I can not track him the hole way to me. I need to say I order food cause I want to est at a certain time, if it takes longer mood Burger Steglitz ahould call me and tell that it takes more than the prevoius Show 40 minutes.
August 3, 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hey Khalil,
thanks a lot for your message.
I'm very sorry for the inconvenience.
Feel free to contact us through our social media channels so that we can address your concern as soon as possible.
Kind regards
Betül
Team Lieferando.de
Bad experience and no support
Bad experience and no support. Chat just keeps giving the same answer but no solution. No human available. Terrible customer experience
August 3, 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hi,
We're sorry that you didn't have a good experience with our chatbot.
You can reach us at any time by email at info@lieferando.de and also via our social media channels. Please describe your issue to us and we will help you further.
Best regards,
Doreen
Team Lieferando.de
Hacked right after using Lieferando
Their website info seems to be compromised or monitored. I accidentaly wrote my code for my email instead of phone number on the website and minutes later my account is breached.
July 29, 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Good morning Noa,
Thank you for your message.
I am very sorry that you are having a problem with your customer account.
You can only log in to your Lieferando account after entering the security code that was sent to the e-mail address you provided.
Please send us a more detailed message by e-mail to support@lieferando.de or contact us via the usual social media channels so that we can look into your issue.
Best regards
Artum
Team Lieferando.de
Worst support
Worst support. No options to cancel orders. Recently delivered food after 2 hours.
July 16, 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Good morning John,
Thank you for your message.
I am very sorry that the order was delivered late.
Please send us a message with the order number by e-mail to support@lieferando.de or contact us via the usual social media channels, so that we can check your request.
For last-minute change requests, such as canceling an order, we recommend contacting the restaurant directly. This way, your request can be processed as quickly as possible. You will find the contact details in your order confirmation.
Best regards
Artum
Team Lieferando.de
I had worst experience
I had worst experience, as order was not delivered after 2 hours and when I called the restaurant cancelled the order
July 14, 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hello Shreshth,
Thank you very much for your message.
I am very sorry that you had such an experience.
Please send us a message with the order number by e-mail to support@lieferando.de or contact us via the usual social media channels, so that we can check and process your request.
Best regards
Artum
Team Lieferando.de
They take the Money from my bank…
They take the Money from my bank Account and didn t place any Order !! And the Chat it s horrible , they say can t help
July 14, 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Good morning Daiana,
Thank you for your message.
I am very sorry that you have not received your order.
Please send us a message with the order number by e-mail to support@lieferando.de or contact us via the usual social media channels, so that we can check and process your request.
Best regards
Artum
Team Lieferando.de
Very nice restaurant to get food from…
Very nice restaurant to get food from when hungry, very good owner too very generous
July 13, 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hi Eric,
Thank you for your feedback.
We are very pleased that you enjoyed the food and that you were satisfied.
Please note that this is a review via our app. If you would like to rate your order, please use the rating link that you received separately by email.
Best regards
Betül
Team Lieferando.de
Terrible
Terrible! The order never came and they never returned the amount of money I paid by card.
July 5, 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Good morning Nancy,
Thank you very much for your message.
I am very sorry that you have not received your order and are still waiting for your refund.
Please send us a message with the order number by e-mail to support@lieferando.de or contact us via the usual social media channels, so that we can check and process your request directly.
Best regards
Artum
Team Lieferando.de
Worst experience ever
Worst experience ever, please do not trust this company. Order comes mind 90 later after ordering, Ice was warm not eatable and pizza cold, no not order here!
July 2, 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Good morning,
Thank you for your message.
We’re very sorry to hear that you’ve experienced any inconvenience.
Please feel free to send us an email at support@lieferando.de or contact us via our social media channels so we can take care of your concern directly.
Best regards,
Manuela
Team Lieferando.de
No customer services whatsoever
Order was canceled by the restaurant due to driving distance yet the app still shows as delivered. Imediately contact the customer service by email, 2 weeks later no reply whatsoever. Barely get in touch by phone and by barely I mean customers aren't allowed to call, just businesses which isn't fair but I still called and told they cannot help me with the issue and to wait for the email reply. Never got any
June 20, 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hi Alin,
Thanks for your message.
I'm very sorry for the inconvenience.
Feel free to contact us through our social media channels so that we can address your concern as soon as possible.
Kind regards
Serhat
Team Lieferando.de
Orders aren't coming through
Orders aren't coming through, this happened multiple times now, on 9th of april and today on the 23rd of May. Restaurants on the phone are very unfriendly when asking them what the status of the order is by phone.
Wasn't always like this, but this seems to be the state of affairs now. Restaurants are closed now and I was waiting an hour for food for nothing because somethings wrong with the ordering system. Lieferando hotline says "we're only having a support line for restaurants, this connection will now be terminated" after reaching out to them by phone. All this trouble and there's still no food on the table just to get my money back. Honestly, not worth it.
May 23, 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hey
We are sorry that you were not satisfied with your order.
Please email us your order number at info@lieferando.de or contact us through our social media channels, so we can take care of it.
Kind regards
Melanie
Team Lieferando.de
The burger was with a bad smell and the…
The burger was with a bad smell and the tomato is bad with bad taste i didn't eat that burger and so baddd the burger i ve paid 20 euro for throwing food. My first time with liferando and so baddd
GB47F6
May 18, 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hello Brahim,
I am sorry for the circumstances. I can understand why you contacted us.
For quality problems of this kind, I recommend you to contact the restaurant directly within their opening times to discuss the matter.
I am confident that a solution can be found with the restaurant and wish you a great day.
Best regards
Dilan
Team Lieferando.de
Courier stole my order
I've made an order. The courier called me and informed that he could not find my door. We have just 3 doors on the stage. I explained him that address is correct. He told me ok, he will come back and then I saw him driving away. On-line assistant is not helpfull, just asked same questions again and again. Order QFT87G.
May 11, 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hey,
thanks a lot for your message.
I'm very sorry for the inconvenience.
Feel free to contact us through our social media channels so that we can address your concern as soon as possible.
Kind regards
Betül
Team Lieferando.de
Order canceled, no explanation
The delivery time was already quite long right after placing the order. It kept getting higher and higher, and in the end, the order was simply canceled without explanation. At least the money was refunded. But to find out after waiting 1.5 hours, hungry, that it wasn't coming after all isn't exactly a pleasant experience.
May 10, 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hello,
We are sorry that your order was canceled.
If you have any questions or issues regarding your order, please send an email to info@lieferando.de so that we can resolve your issue. We are also available at any time via our social media channels.
We thank you for your understanding and wish you a pleasant weekend.
Kind regards
Doreen
Team Lieferando.de
Spoiled food, no help!
I received spoiled food from Ben & Bahar and got no response to my calls or emails. Lieferando refuses to help as well. Terrible service from both the restaurant and the platform.
May 3, 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hi Chantal,
Thank you for your message.
We are very sorry for the inconvenience caused.
Please feel free to contact us via our social media channels so that we can address your concerns as quickly as possible.
Kind regards
Serhat
Team Lieferando.de
1-star review
1-star review – Never again.
Worst delivery experience I've had.
I ordered from Lieferando via Pizzeria Roma. I was home the entire time – no one rang, knocked, called, or left anything. I received no pizza, no call, no email. They later claimed the food was left at my door, which is completely untrue – there was nothing there.
When I contacted customer service, they just repeated the same message: that the driver "tried to reach me" and left the food. No refund, no apology, no responsibility.
I checked everything, including missed calls – there was no attempt.
This is not about money – it’s about how poorly this was handled. I was treated like I was lying.
Never again will I use this service.
May 4, 2025
Unprompted review
Reply from Lieferando.de - Online Essen bestellen
Hi,
We're sorry to hear that.
Please send us a message via email to info@lieferando.de or via the usual social media channels so that we can check your request as soon as possible.
Kind regards
Serhat
Team Lieferando.de
Service
Service , payment , and delivery always go smoothly .
Thanks for being available .
May 1, 2025
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