I have been a Lifepro customer since 2021. I have purchased a number of their health and wellness products and I plan on buying many more. Their products are of excellent quality and should you hav... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve really enjoyed using the Turbo 3D Vibration Plate. It has a lot of different settings and options, so it’s easy to adjust based on how I’m feeling or what kind of workout I want. It’s simple to u... See more
Company replied
Well Here's My New Story bout Life Pro Staff Mary is The Best.. She Resolved My Mistaken Order,Which I Got Refunded Immediately for an Item I didn't Want...No Hassle, No Worries,No Problem, I broke my... See more
Company replied
Susan has been a great help with questions that I have had regarding my orders and warranty information. They have provided great customer service and prompt replies on my inquiries. I received one i... See more
Company replied
Company details
Written by the company
Who said wellness, recovery and fitness have to be like a boring chore? We've decided to ramp it up and change the game - making holistic wellness attainable for everyone. Here at Lifepro we work to bring you the best solutions through our tools but most importantly through our community.
Contact info
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ben L was great .He explained what I…
Ben L was great .He explained what I needed to provide for information.Very patient.We need more people like Ben L. August 2
August 2, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you so much for your kind words! We're delighted to hear that Ben L provided you with such a positive experience.
We'll be sure to share your wonderful feedback with Ben and recognize him for his patience, clear communication, and dedication to helping you through the process. Hearing that "we need more people like Ben" is one of the greatest compliments he could receive.
Thank you for your trust and for choosing Lifepro. We're honored to have you as part of the Lifepro family and are always here whenever you need us. 🧡✨
Advertisement
Not overly happy with the lifepro…
Not overly happy with the lifepro alleviated pro light therapy belt’s quality as I have had issue with it since my original order. Wiring on the controller has failed not once but twice now and this second time I spent a month and two weeks of going back and forth on text messages waiting for products to come off back order. Ben, was helpful during this unfortunate time and always kept me updated. It was out of his power when the part was on back order for weeks and then decided to send me a whole new unit and then that was on back order for a few weeks. It was not fun being without my belt for this long but Ben made it better. I’m hopeful that this unit will last longer than my other two units.
June 28, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your honest feedback 🧡✨
We're truly sorry to hear about the repeated issues you've experienced with your AllevaRed Pro Light Therapy Belt and understand how frustrating it must have been to be without it for such an extended period. We sincerely apologize for the delays caused by the backordered parts and replacement unit.
That said, we're grateful to hear that Ben was able to provide consistent communication and support throughout the process. We'll be sure to share your kind words with him and recognize him for keeping you informed and doing everything he could to help while waiting for inventory to become available.
Your feedback is incredibly valuable to us, and we genuinely appreciate your patience and understanding during this experience. We hope your new unit provides the long-lasting performance you expect, and if you ever need anything in the future, please know we're always here to help.
Thank you for giving us the opportunity to make things right and for continuing to place your trust in Lifepro. 🧡✨
I had an issue with a particular unit
I had an issue with a particular unit, and BEN and the LifePro team helped me find my order number and facilitate the issue...I have several units, I use them and the best advertisement i can offer is WORD OF MOUTH. I tell all my friends and tennis teammates! THANK YOU BEN FOR REACHING OUT, A LIVE PERSON HELPED ME ON A SUNDAY!
August 1, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you so much for your wonderful feedback! We're delighted to hear that Ben and the Lifepro team were able to help you locate your order information and quickly resolve your issue.
We'll be sure to share your kind words with Ben and recognize him for his dedication and exceptional support. Knowing that he reached out personally—even on a Sunday—and provided the kind of service that made a lasting impression means so much to us.
We're also incredibly grateful for your continued support and loyalty. It means the world to hear that you own several of our products and recommend Lifepro to your friends and tennis teammates. Word-of-mouth recommendations are one of the greatest compliments we could ever receive.
Thank you for your trust and for being such a valued member of the Lifepro family. We look forward to supporting your wellness journey for many years to come. 🧡✨
The support team was very helpful
The support team was very helpful, especially Kylle. The process took a little longer than I thought mainly because my replacement was out of stock. But I did get a brand new machine. Thank you again.
August 2, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you for your thoughtful feedback! While we're sorry that the replacement process took a little longer than expected due to the item being out of stock, we're delighted to hear that our Support Team was able to assist you and ultimately provide you with a brand-new machine.
We'll be sure to share your kind words with Kylle and recognize her for the helpful support she provided throughout the process. We truly appreciate your patience and understanding while we worked to get your replacement to you.
Thank you for your trust and for choosing Lifepro. We're honored to have you as part of the Lifepro family and hope you enjoy your new machine for many years to come. 🧡✨
Great customer service from Lifepro
Flaire at Lifepro Support did a great job at handling my issue.She understood the issue and worked quickly to come up with a solution.
July 27, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you for your kind feedback! We're delighted to hear that Flaire provided you with such a positive support experience.
We'll be sure to share your wonderful comments with Flaire and recognize her for understanding your concern and working quickly to find a solution. Providing responsive, thoughtful, and efficient customer care is something we strive for every day.
Thank you for your trust and for choosing Lifepro. We're honored to have you as part of the Lifepro family and are always here whenever you need us. 🧡✨
Advertisement
Lifepro replacement request
I had problems with my SonicPro massage gun machine. I reached out to Lifepro, Maria was the customer service representative assigned to the case. Her service was excellent, I received my replacement equipment in less than 10 days.
August 1, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you for your wonderful feedback! While we're sorry to hear that you experienced an issue with your SonicPro Massage Gun, we're delighted that Maria was able to assist you and make the warranty process smooth and efficient.
We'll be sure to share your kind words with Maria and recognize her for providing excellent customer service. We're thrilled to hear that your replacement arrived in less than 10 days and that the process met your expectations.
Thank you for your trust and for choosing Lifepro. We're honored to have you as part of the Lifepro family and hope you enjoy your replacement SonicPro Massage Gun for many years to come. 🧡✨
Lifetime Warranty is Lifepro's Best Feature
The Lifetime warranty associated with Lifepro Fitness' products is the best feature of their company. Whenever I have a problem (which is not very often due to the high quality) with a product I had purchased in the past (no matter how long ago it was), they have consistently resolved it with a full replacement at no additional cost. Incredible customer service and courtesy whenever I reach out! Very impressive and a customer for life!!! Thank you so very very much. :)
August 1, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you so much for your incredible feedback! We're truly honored to hear that our Lifetime Warranty and Customer Support have earned your trust over the years.
It's wonderful to know that whenever you've needed us, our team has been able to provide a smooth replacement process and that the quality of our products has met your expectations. Hearing that you've become a "customer for life" is one of the greatest compliments we could ever receive.
Your kind words about our customer service, courtesy, and commitment to standing behind our products mean the world to us. Thank you for your continued trust, your loyalty, and for choosing Lifepro. We're honored to have you as part of the Lifepro family and look forward to supporting your wellness journey for many years to come. 🧡✨
Recently I had to contact lifepro…
Recently I had to contact lifepro recently and Angelica immediately answered and took care of my problem. I got my new unit within a few days and now I'm able to go back to using it evert day again. Thank you Angelica for your prompt help.
July 22, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you for your wonderful feedback! We're delighted to hear that Angelica was able to assist you right away and quickly resolve your concern.
We'll be sure to share your kind words with Angelica and recognize her for her prompt, attentive support. It's great to know that your replacement arrived within just a few days and that you're back to enjoying your Lifepro product every day.
Thank you for your trust and for choosing Lifepro. We're honored to have you as part of the Lifepro family and wish you continued success on your wellness journey. 🧡✨
I WANT to thank Martha and Maria and…
I WANT to thank Martha and Maria and the LifePro Team. They were so quick efficient, thorough, and did not waste time replacing my unit When several of my strands went out. I just want to thank them. I run a body contouring business, and when my clients ask which red light therapy company I recommend, I will and have recommended LifePro every time because they stand behind their products.
July 31, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you so much for your heartfelt feedback! We're honored to hear that Martha, Maria, and the entire Lifepro Team were able to provide you with such quick, efficient, and thorough support when your unit needed to be replaced.
We'll be sure to share your wonderful comments with Martha and Maria and recognize them for their exceptional service. Knowing they were able to get you back up and running without delay is exactly the experience we strive to provide.
It means even more to hear that, as the owner of a body contouring business, you confidently recommend Lifepro to your clients. Your trust in our products and your willingness to stand behind our brand is one of the greatest compliments we could receive.
Thank you for your loyalty, your recommendation, and for choosing Lifepro. We're honored to have you as part of the Lifepro family and look forward to supporting both you and your clients for many years to come. 🧡✨
Advertisement
Excellent Customer Service
I submitted the promotion for a gift card, and Pejay was very responsive to process it and received very quickly. Excellent customer service.
July 31, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you for your wonderful feedback! We're delighted to hear that Pejay was so responsive in processing your gift card promotion and that you received it so quickly.
We'll be sure to share your kind words with Pejay and recognize her for providing such prompt and excellent customer service. Delivering a smooth and efficient experience for our customers is always our goal.
Thank you for your trust and for choosing Lifepro. We're honored to have you as part of the Lifepro family and are always here whenever you need us. 🧡✨
Ben at Lifepro resolved my issue with…
Ben at Lifepro resolved my issue with my LED face mask. The whole team at Lifepro is outstanding
August 1, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you for your wonderful feedback! We're delighted to hear that Ben was able to resolve the issue with your LED Face Mask and provide you with the support you needed.
We'll be sure to share your kind words with Ben and the rest of the Lifepro Team. Knowing that you found our entire team to be outstanding means so much to us and motivates us to continue delivering the best possible customer experience.
Thank you for your trust and for choosing Lifepro. We're honored to have you as part of the Lifepro family and are always here whenever you need us. 🧡✨
Outstanding Customer Service from Ben!
Outstanding Customer Service from Ben!! I was having a little trouble connecting with the support team when Ben intervened. He was a tremendous help and walked me through the steps I needed to follow. While I was unable to provide all the info required, they were still able to answer my questions and process my request. I will definitely be a returning customer of Life Pro Fitness!
August 1, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you so much for your wonderful feedback! We're delighted to hear that Ben was able to step in and provide the support you needed.
We'll be sure to share your kind words with Ben and recognize him for his patience, guidance, and commitment to helping you through the process. We're especially glad that, even without all the requested information, our team was still able to answer your questions and process your request.
Knowing that this experience has earned your trust and that you plan to be a returning Lifepro customer is one of the greatest compliments we could receive.
Thank you for your support and for choosing Lifepro. We're honored to have you as part of the Lifepro family and look forward to serving you again in the future. 🧡✨
Had a warranty issue and the company…
Had a warranty issue and the company was highly responsive and accommodating, creating a solution quickly and easily. Glad to see LifePro stand behind their products and will continue to be a user! Shoutout to Maria and Angelica for their help!
July 22, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you so much for your wonderful feedback! We're delighted to hear that our team was able to make your warranty experience quick, easy, and hassle-free.
We'll be sure to share your kind words with Maria and Angelica and recognize them for their responsiveness and dedication to finding a solution. Providing exceptional support and standing behind our products are commitments we take great pride in.
It means so much to know that your experience has reinforced your confidence in Lifepro and that you'll continue to be part of our community.
Thank you for your trust, your support, and for choosing Lifepro. We're honored to have you as part of the Lifepro family and look forward to supporting your wellness journey for many years to come. 🧡✨
Advertisement
Lifepro products and the customer…
Lifepro products and the customer support are amazing! The Wave Vibration Plate is my favorite among all the great Lifepro products.
January 31, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you so much for your wonderful feedback! We're thrilled to hear that you've been enjoying your Lifepro products and that the Waver Vibration Plate has become your favorite among them.
We're also grateful for your kind words about our Customer Support Team. Providing high-quality products along with exceptional service is something we take great pride in, and it means so much to know that your experience reflects that commitment.
Thank you for your trust, your support, and for choosing Lifepro. We're honored to be part of your wellness journey and look forward to continuing to support you for many years to come. 🧡✨
Kylle was awesome
Kylle was awesome. Made the process very smooth with quick responses and getting the situation fixed. Showed empathy throughout.
July 31, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you for your kind feedback! We're delighted to hear that Kylle was able to make your experience smooth and stress-free.
We'll be sure to share your wonderful comments with Kylle and recognize her for her quick responses, empathy, and dedication to resolving your concern. Providing support with care and understanding is something we strive for with every customer interaction.
Thank you for your trust and for choosing Lifepro. We're honored to have you as part of the Lifepro family and are always here whenever you need us. 🧡✨
Great company, staff and products
I purchased a Lifepro Waver vibration plate and had a question about ensuring I had set up the warranty properly as my specific vibration plate didn’t appear to be on the list. I received an instant response letting me know that it was set up properly and asking if there’s anything else they could do. Not only was the response, quick and helpful. It felt very personal, not an automatic response from somebody who didn’t really care. I chose to purchase this second Lifepro product because of the exceptional customer service I had received when I had a problem with my Lifepro flex cycle. Customer Service is not as good as it used to be in so many places but Lifepro has exceeded every expectation I could have. They are fast and efficient when responding to any communication I’ve had with them. They are personal and friendly and really care. Their lifetime warranty is a real thing. In addition to all of this, they make exceptional products that are reasonably priced. Products are durable, sturdy and are made from high-end materials. My Waver Vibrate Plate is all these things plus it’s quiet and easy to use. I’m thoroughly impressed with everything about this company and its staff.
Truly cannot see enough good things. Trust Lifepro completely.
G. Shaw
Winnipeg, Manitoba
July 31, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share such a thoughtful and detailed review 🧡✨
Thank you so much for your incredible feedback and for continuing to choose Lifepro! We're honored to hear that your experience with our Customer Support Team has consistently exceeded your expectations, from your FlexCycle experience to your recent Waver Vibration Plate warranty question.
We're especially grateful to hear that our team was able to provide a quick, helpful, and personal response. Creating genuine connections with our customers and making sure they feel supported is something we care deeply about, and it means so much to know that came through in your interactions.
Your trust in our Lifetime Warranty and our commitment to standing behind our products truly means the world to us. We're thrilled that your Waver Vibration Plate has impressed you with its quality, durability, quiet operation, and ease of use.
Thank you for your continued support, your kind words, and for recommending Lifepro to others. We're honored to have earned your trust and to be part of your wellness journey. We look forward to supporting you for many years to come. 🧡✨
Replacement part…
I reached out to Life pro fitness, because my power plug was defective on my infrared red light belt. Susan contacted me back from the company. Excellent communication took care of replacing my item because I use my belt daily for either myself or my dog. It is an excellent product. I highly recommend it for any kind of pain or discomfort.
I have numerous products from this company. They are excellent to deal with and back their products 100%.
June 29, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you so much for your wonderful feedback! We're delighted to hear that Susan was able to assist you with your infrared red light belt and make the replacement process smooth and efficient.
We'll be sure to share your kind words with Susan and recognize her for her excellent communication and dedication to providing outstanding support. We love hearing that your belt has become such an important part of your daily routine, not only for yourself but also for your dog. 🐾
It's also wonderful to know that you have several Lifepro products and that you've had such positive experiences with our team and our commitment to standing behind our products. Your trust and continued support mean so much to us.
Thank you for your recommendation and for being a valued member of the Lifepro family. We're honored to be part of your wellness journey and look forward to supporting you for many years to come. 🧡✨
Advertisement
Happy Shaker
Hi,
I was very pleased with my assistance i reveived from Ben. I was trying to register for a warranty for my recent purchase of Lifepro Waver Vibration plate. We have been very happy with our first one which broke down so ordered a new one right away and wanted to make sure we had a warranty on the 2nd one.
thanks for all the help.
Joan McDonald
July 29, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you so much for your kind feedback, Joan! We're delighted to hear that Ben was able to assist you with registering the warranty for your new Lifepro Waver Vibration Plate and help provide peace of mind with your recent purchase.
While we're sorry to hear that your first vibration plate stopped working, we're grateful for your continued trust in Lifepro and your decision to purchase another unit. It means a lot to know that your positive experience with your first product encouraged you to continue choosing Lifepro.
We'll be sure to share your kind words with Ben and recognize him for his helpful and supportive service.
Thank you again for your trust, your loyalty, and for choosing Lifepro. We're honored to be part of your wellness journey and look forward to supporting you for many years to come. 🧡✨
Great product and great support through little issues
I was enjoying my vibration plate and I'm very happy with the product, but I was having some trouble with the power cord and the remote wasn't really working. Nicka with customer service was friendly and understanding from the start and easily helped me figure out how to fix the power cord. When we couldn't fix the remote she smoothly switched gears to sending me a replacement. Remarkably hassle free and now I feel even better about my purchase.
July 20, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying your Lifepro Vibration Plate and that Nicka was able to assist you with your power cord and remote concerns.
We'll be sure to share your kind words with Nicka and recognize her for her friendly, understanding, and efficient support. We're glad she was able to help troubleshoot the power cord issue and quickly arrange a replacement remote when needed, making the process as smooth and hassle-free as possible.
It's always our goal to ensure our customers feel confident and supported after their purchase, and we're delighted to hear that your experience left you feeling even better about choosing Lifepro.
Thank you for your trust and for being part of the Lifepro family. We hope you continue enjoying your vibration plate for many years to come! 🧡✨
Great Customer Service
I purchased the LifePro Waver. Love it! The remote was not working. Thought it was the batteries, but no. Contacted CS on a weekend, not expecting a response until Monday, but got immediate response from Pejay, and after giving mailing and model info, got new one sent out, and received today. Easy and timely 5🌟 all the way ❤️
July 24, 2026
Unprompted review
Reply from Lifepro
We truly appreciate you taking the time to share your experience 🧡✨
Thank you so much for your wonderful feedback! We're delighted to hear that you're loving your Lifepro Waver and that Pejay was able to quickly assist you with the remote issue.
We'll be sure to share your kind words with Pejay and recognize her for her prompt response, even over the weekend, and for making the replacement process easy and efficient. We know how important it is to get customers back to enjoying their products as quickly as possible.
We're thrilled that your new remote arrived and that your experience was a 5-star one from start to finish. ❤️
Thank you for your trust, your support, and for choosing Lifepro. We're honored to have you as part of the Lifepro family and look forward to supporting your wellness journey for many years to come. 🧡✨
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.