LifeStation Reviews 

Have always had a positive experience when calling to the support center. Everyone has been helpful, courteous and listen to what I need.

Love This Device.. does everything that they say it can do and well..

When I ordered this last year seemed great service. However my husband fell pressed the button couldn’t connect in Texas because they use ATT service which has towers that have problems. Had they told me I would not have got the watch. When I called in to complain the supervisor said never connect so husband didn’t hit button correctly until she said what part of house were you in and told me use ATT well the salesgirl never disclosed that and luckily this wasn’t a emergency of life and death sorry discontinued and I will go thru ADT which is direct service. Beware people!!!

Love my Lifestation watch, gives me the time, my steps, my heart with the added security of knowing that if I have a fall- I can press my watch and help will be on the way.

LifeStation continues to provide my aunt with confidence and feeling safe living alone. We as the family have less worries knowing that she can get emergency assistance at the touch of a button. The customer service team reaches out anytime her device does not receive signal when it’s not charged. They have a stellar customer service team. Thank you LifeStation!

i spoke with Jordan today who refused to cancel my monitoring until the equipment was returned . WE
pay monthly for monitoring which we no longer need.

i get that i need to return the equipment and they are charging me 7$ to ship me a return label to do that but they refuse to stop charging me for the monitoring of the equipment until they receive the device. why would you force me to pay for a service im not using ?? you cant monitor my grandma while im shipping it back and waiting for the return label.

they are more than welcome to charge me 325 if i didn't return the necklace which btw we have had for like 3 years i cant even believe they want it back but i think that is the scam. they hope you dont return it so they can bill the elderly for ever for a service they dont use.

after paying them for like ten years you think they would just let us cancel the service but no they got to milk us for every last dollar.

I love having the watch. I were a watch, anyway, but this one is so much better. I really like the fact that it counts my steps.

I had a very difficult issue with my Life Alert device, but once I was connected to Mr. Sal he helped me out tremendously and everything was back up and running as if nothing ever happened. I Thank Mr. Sal and his team of professional for getting back to my Life Alert, which I need everyday. Cheers 🍻

I ordered this for my mother after she has fallen a couple times. I was told it would arrive in 7-10 days. It did not move from the distribution center when tracking. I called 4 times and the first 3 was told it was in transition. They did not offer to follow up with where it was at. When I talked to someone on the 10th day I was told wait 2 more days. It still had not moved from the distribution center. I finally called to cancel so we could go with someone else and was offered to have a new one expedited after being told the first one was still in transit. I cancelled because if I cannot trust you to send the device how can I trust you to help my mother.

My Experience - BEWARE of Giving LifeStation Sales People Your Credit Card (CC) Info if You Are Not Ready to Purchase because they May Send You Equipment & Bill You Without Your Permission, and Issue of Refunding CC was RESOLVED by Supervisor named Bill! Phone Customer Service Overall was Good to Excellent - I gave Billing Lady lowest rating by phone, she likely deserved at least a 3 or 3.5 out of 5. Explanation below.

Explanation (The Story): I called LifeStation (Medical Alert Devices) prior to Jan 6, 2026, because Aetna for Medicare referred me. I was calling on behalf of my Dad who is a Senior. The sales guy gave me info based on the type of system I felt was needed. He gave me a discounted quote. I said I would get back with him. He said in order to keep this price, I would need to provide credit card (CC) info & I'd have 2 weeks to decide, so I gave the info. On Jan 6, 2026, in less than 1 week, I got a text Alert from my CC Co. saying my card had been charged...I Never Authorized this.

I called Customer Service o/a the next morning & explained the situation. The lady confirmed everything, apologized, said the equipment had already gone out & said she would send a return label. My Dad received the package & a few days later, the return label. About 3 to 5 days later, I mailed it at USPS. USPS Tracking confirmed that LifeStation received the package on 07/21/2026.

The morning of August 4, I talked to a lady from Billing - the talk did Not go well. The account that was set up, Never listed my name! So I got No Info...She apologized for the situation & I said I understood it was due to Security Reasons. I was unhappy & we did argue...I didn't want to hear more explanations or more apologies - these Did Not solve the problem. I did verbally talk over her & I'm sorry for that, I was frustrated by then. I said look, you don't have to give me any info, just send a letter to my Dad saying you're refunding the money & She Wouldn't Do It! I then said, let's end this call & just put me through to the phone feedback, which she eventually did. I gave her the lowest ratings - she did her best & probably deserved at least an average rating.

The Good News: Issue was Resolved by Bill, a Supervisor & my card was refunded - it may take up to 5-10 business days to see the card credited. A Big Thank You to LifeStation because after I finished the phone evaluation, they gave me the option to talk to a supervisor.

Update: On August 5, 2026, my Credit Card was Refunded the Full Amount that was errantly charged on June 6, 2026.

Easy setup, wonderful customer service, easy for my dad to use, great price!! I would definitely recommend to anyone needing help for their loved ones.

I talked to Larry think that's what he said his name was. He was very helpful New what he was doing fix my problem in no time. They are all nice that I talked to. Highly recommended

Process of obtaining was easy with insurance and Life Station working cooperatively together.

Set up was easy peasy.

If any concerns is my wife's thinking she is going to accidently hitting the life alert button on watch. I keep telling her it would be ok that all she needs to do is hit X and say test.

The system was just OK. To get it loud enough for my mother to hear, it was distorted and garbled. I could understand it but not my elderly mother. My main complaint is that lifestation holds your money for 3 additional months and we still had to call to remind them that they owed us a refund. Not to happy with them and I DO NOT RECOMMEND! I thought the holding of our refund was absurd and totally unnecessary not to mention we still had to call them to remind them that they owed us $109

The staff have been above and beyond helpful. I'm 70 and can't see small writing. They gave clear instructions, and waited while I wobbled across the room to find a working outlet. I am very pleased with this company!

Life Station is a great company to work with. I have their watch and I am comforted with the fact that it tracks my location should I need help.

I ordered 1 for myself and and there was 2different units send. The delivery seemed to be in a huge rush and did not even hand delivered.*****Update***** Had a wonderful surprise and I was delivered an New and improved one. Was unexpected but humbly grateful for all the amazing support. Will most definitely recommend to all I know for next time. Definitely will keep on stand by. Thank you so much.

After almost a year with my LifeAlert wristwatch device, I've been both satisfied and discouraged. Satisfied with everything except the heart rate feature: it does not register correctly about 3 out of 5 times.

My cardiologist team insists that I keep my heart rate below 110, even while I exercise. Never been a problem. But the LifeAlert watch will indicate a rate over 140 while my doctor is using his professional equipment which indicates it to be around 82.

I contacted LifeStation’s friendly phone staff over a dozen times about the problem before they agreed to exchange it. Except the replacement has the same problem. Wish I could post the several photos of the watch next to my doctor's device, with the watch (for example) showing a pulse of 134 and the professional equipment indicating my pulse is actually 91. Another example shows the watch with a pulse of 40 and the doctor's device showing 80. My return watch included a printout of these photos.

My LifeStation contract is up soon and I've been looking at other options, as daily accurate heart rates are a major factor in my health.

Frankie was totally helpful. Answered all my questions and gave me all the options. We had a great conversation about his grandmother and her use of the device. GiVe Frankie a raise. Have not received my device yet, but am anxiously waiting for it.

Rashad was very helpful. Helped me set my watch up quickly. Answered all my questions. Very pleasant person to talk to.