I've given **** because everyone at the bookstore I used has been brilliant. My only gripe was figuring out just how it all worked! I twice went to the store with the old gift voucher thinking i had p... See more
Company replied
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Review summary
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Reviews shaping this summary
I’d rate The Lifestyle Gift Card 4 out of 5. The biggest downside was the website, which felt a little dated and wasn’t the most user-friendly. It could definitely benefit from being more streamline... See more
Company replied
This is a revised comment on the feedback I submitted last week. Once I posted a one star review they responded immediately to rectify the situation. One very happy little lady was able to enjoy her b... See more
Company replied
Was gifted a lovely voucher from my work friends before going on Mat leave… the only issue I had was there wasn’t many shops on there that I would shop at so had to settle for a basic voucher unfortun... See more
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Company details
About The Lifestyle Gift Card
Written by the company
300+ of the biggest and best loved UK brands across food, home, fashion and entertainment.
We offer the widest range of retailers and brands compared to any other UK gift card including:
M&S, TK Maxx, Selfridges & Co, boohoo, ASOS, Theatre Tokens, Xbox, Odeon, Boots, Wagamama, Greggs, Nandos, Starbucks, and everything in between! .
Contact info
3.6
Average
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Kept there promise what they said when…
Kept there promise what they said when I filled out the survey
August 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
All good but not sure if the egift card…
All good but not sure if the egift card on my email should have any numbers on it. Unsure how to spend it.
August 23, 2026
Reply from The Lifestyle Gift Card
HI G Turner,
We appreciate your feedback and understand your concern about the e-gift card. We want to ensure you can use it easily. We are reviewing our e-gift card instructions to make them clearer for everyone.
Kind Regards,
Tim
Its difficult for old people to use the…
Its difficult for old people to use the card.So many times it says wrong password or combination of e mail.
It was frustrating but managed in the end.
August 23, 2026
Reply from The Lifestyle Gift Card
HI Pieter,
We appreciate you sharing your experience with us. We understand that encountering issues with passwords and email combinations can be quite frustrating, and we are sorry for the difficulty this caused. We are always working to make our services more accessible and user-friendly for everyone. Your feedback is valuable as we strive to improve our processes.
Kind Regards,
Tim
Great Choice of Gift Cards to Choose…
Great Choice of Gift Cards to Choose From . Quick Easy to Use
August 23, 2026
*****When a bloody carry on AVOID*****
*****When a bloody carry on this company is*****
I purchased a digital gift card for £20 to top up the £480 I had in my account which would allow me to redeem in exchange for a £500 lastminute.com voucher.
1st issue - Message received stating that I had to wait 24hours before the £20 gift card could be used to allow for money laundering checks or similar!
What's this nonsense all about. When I buy a voucher from Amazon or another "high street" retailer it is available instantly.
2nd Issue - 24 hours pass - voucher is still not available
In order for the voucher credit to show i had to re-type the e-mailed voucher code and the pin. Why is this process not automated???????????
3rd Issue - OK , i thought I had cracked it. £500 now showing in my account - Ace, I'll go ahead and redeem for the Lastminute.com voucher and then I can go ahead and book my city break ........ WRONG.
"This retailer eGift Card is on hold for security checks" Another 48Hr wait required
WHY????????????????????
You've already satisfied yourself previously that the credit in my account has came from a legit source , why do you need to check again?
Still no holiday booked.
The website is an absolute fire in a pet shop to navigate also.
August 22, 2026
Unprompted review
Reply from The Lifestyle Gift Card
Hi Eamonn Matson,
We appreciate you taking the time to share your detailed feedback regarding your recent experience. We sincerely regret the frustration and inconvenience you encountered with the gift card purchase and redemption process, especially the delays and additional security checks. We understand how important it is for these processes to be seamless and immediate, and we acknowledge that our current system caused significant disruption to your plans. We are actively reviewing the issues you've highlighted, particularly the multi-stage security verifications and the manual steps required for voucher credit, to identify areas for improvement. We also note your comments about website navigation and will be looking into this as well.
Kind Regards,
Tim
Reply from The Lifestyle Gift Card
Hi Suresh,
We are truly delighted to hear that our service and customer support met your expectations. Thank you for your wonderful feedback!
Kind Regards,
Tim
This is a revised comment
This is a revised comment on the feedback I submitted last week. Once I posted a one star review they responded immediately to rectify the situation. One very happy little lady was able to enjoy her birthday gift.
August 10, 2026
Reply from The Lifestyle Gift Card
Hi Margaret James,
We are so pleased to hear that we were able to resolve the situation quickly and that the birthday gift brought joy to a very happy little lady. We appreciate you updating your feedback.
Kind Regards,
Tim
Beware hidden charges and attempts to void your gift cards
Beware - The Lifestyle company issue expiry dates that start from before you register a card with them, without any warning about when cards expire, and will then proceed to either refuse your gift card, or apply a 20% admin fee for reissuing a card.
This company is supposed to make giving money to others accessible and flexible, but it seems the model is actually to extract money from this process by ensuring as many people as possible fall for these tactics!
August 21, 2026
Unprompted review
Reply from The Lifestyle Gift Card
Hi There,
Thank you for taking the time to share your feedback. We understand your frustration regarding the expiry dates and the associated fees. We aim to make the gifting process as straightforward as possible, and we regret that your experience did not reflect this.
As soon as a Gift Card or its credit expires, 18 MONTHS/24 MONTHS after the date of purchase, our system automatically voids it, so unfortunately we’re unable to reinstate the exact Lifestyle Gift Card that you currently have. We are always looking for ways to improve our processes and appreciate you bringing this to our attention.
Kind Regards,
Tim
It was very easy to use
August 14, 2026
Reply from The Lifestyle Gift Card
Hi Blessing,
We're glad to hear that you found our product easy to use. We appreciate your positive feedback!
Kind Regards,
Tim
Reply from The Lifestyle Gift Card
Hi Moddy Mbotomani,
We're happy to hear that using the voucher was a straightforward experience for you. We appreciate your feedback.
Kind Regards,
Tim
Gift card via work
It was good to receive my Lifestyle voucher. Ordering my gift card was easy. It was lovely to receive the voucher and spend in John Lewis during the January sales.
November 7, 2025
Reply from The Lifestyle Gift Card
Hi Jacs,
Thank you for your wonderful review! We're so pleased to hear that ordering your gift card was easy and that you enjoyed using it at John Lewis, especially during the January sales. We aim to make the entire process smooth and enjoyable, and it's fantastic to know we succeeded.
Kind Regards,
Tim
Lots of choice just not a lot of choice…
Lots of choice just not a lot of choice for me
August 14, 2026
Reply from The Lifestyle Gift Card
Hi Claire ,
We appreciate your feedback and understand that our current selection didn't quite meet your personal preferences. We are always working to expand our offerings.
Kind Regards,
Tim
I Received a Lifestyle gift card…
I Received a Lifestyle gift card through a work related knowledge quiz app. I have had many. Very easy to order from the company of my choice. Always Costa. Love it. Many thanks.
August 21, 2026
Reply from The Lifestyle Gift Card
Hi David,
We're so glad to hear you consistently enjoy using our Lifestyle gift cards, especially for your Costa treats! It's wonderful to know that the ordering process is easy for you. We appreciate your positive feedback.
Kind Regards,
Tim
Reply from The Lifestyle Gift Card
Hi Lisa,
We're so glad to hear you found the download process easy and enjoyable! We appreciate your positive feedback.
Kind regards
Tim
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