Lightandscent Reviews 

30
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

First time ordered , I ordered the subscription box and im absolutely made up with it as its for a present , I also ordered the cherry bath bomb set which has come beautifully packaged , I will defini... See more

Rated 5 out of 5 stars

Haven't received items yet but have had great communication with the seller. One of my items wasn't in stock but was offered an alternative straight away. Will hope that the items are as good as the p... See more

Rated 3 out of 5 stars

After my initial complaint I was contacted by the company via trustpilot, and after sending photographs of the damaged candle tin again, I received an apology and an offer of a refund or a credit. How... See more

Rated 5 out of 5 stars

Super fast deliver, ordered the Yankee candle gift set, arrived in under a week, definitely going to make a great Mother’s Day present. Will be ordering again

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4.4

Excellent

TrustScore 4.5 out of 5

30 reviews

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4.4

All reviews

(30)

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Rated 3 out of 5 stars

Satisfactory result...eventually!

After my initial complaint I was contacted by the company via trustpilot, and after sending photographs of the damaged candle tin again, I received an apology and an offer of a refund or a credit. However, I had to contact the firm again after 2 weeks as the refund had not materialised. I was then refunded. I was also asked to review the rating I had given the company on Trustpilot, so that is what I am doing. I understand that they are a small company and that sometimes things do go wrong. That's the downside of ordering online. Had the candle been for me rather than a present I would probably not have said anything about the condition of the tin I am satisfied with the outcome. It's just a shame that it took time and effort to resolve.

April 7, 2021
Unprompted review
Rated 5 out of 5 stars

Positive review so far

Haven't received items yet but have had great communication with the seller. One of my items wasn't in stock but was offered an alternative straight away. Will hope that the items are as good as the people selling them!

April 2, 2021
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Rated 1 out of 5 stars

Disappointed

I often buy these kind of things from a well known brand that can be found on some high streets. These are cheaper- but a quarter of the size , and not a quarter of the price! These look very pretty, and could potentially make a nice present, but its such a pity they dont colour the bathwater- small thing, but it makes the experience much more fun .....The other brand uses strong vegetable colours which changes the colour of the bath water ( to a lovely bright pink for instance) and the scent of the water and the oils are also much stronger. So, though I like to try new brands, I am afraid I was disappointed. It wouldnt take too much to improve it, but the bathtime experience was not as enhanced as i would have liked.

March 18, 2021
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Reply from Lightandscent

Hi Kate,

Thanks for the review.Unlike Bath Bombs/ Blasters, these slowly and luxuriously melt (they can take up to 15 minutes to melt completely!), releasing butters and pure essential oils into your bath and onto your skin. Perfect if your skin needs some nourishment!

Please note our Mallows & Creamers are a lot smaller than our Bath Blasters, but this doesn’t affect their moisturising abilities!

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Rated 5 out of 5 stars

Excellent products

This was my 1st order, products smell amazing, just used the parma violet melt, it's lovely and creamy too, will definitely order again 😃

March 5, 2021
Rated 5 out of 5 stars

First time ordered

First time ordered , I ordered the subscription box and im absolutely made up with it as its for a present , I also ordered the cherry bath bomb set which has come beautifully packaged , I will definitely be using this shop again , lovely products all came very securely to protect from damage in the post! 5 stars from me

March 4, 2021
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