LightBurn Software Reviews 187

Aussie Men's shed Lightburn user for over 5 years. Never had need to use Support until I tried to sort out too many computers, too many Lightburn keys. emailed my problem to the Support Team expectin... See more

Best software available, with outstanding support Offered at a fair price (you'll easily make your money back just from the time saved compared to using LaserGRBL and similar tools), this is hands d... See more

LB Efficiency. Speed in replies, easy to follow advice! I contacted support to get the current licence expiry date. This due to sent in a payment which according to mu notes was due….but it seems I... See more

Lightburn support is always the best, fastest, and most fair I have experienced! I have software from almost all of the big guys,from OS to speciality software for music and craft creation, to Offic... See more

Lightburn is a necessary evil. Ive been using is for nearly two years now. It needs to be used to operate the laser. It works well as a laser controller but completely sucks as a creative software ba... See more

The support, if you could even call it that, was ridiculous. After downloading 2.0 my machine became for the most part, worthless. I lost consirable power immediately. Their response, is your lens c... See more

The questions I have are not answerable in the forum. I run a Recovery program (non-profit) that engraves chips at several sites. Need to know if I can use the one license on as many as 4 computers... See more

Finally, a laser cutter program that just works! The layout and editing tools are intuitive and powerful, making my design workflow incredibly smooth. The level of control it gives me over my machine... See more

I was having problems setting up my new laser engraver. I sent an email to LightBurn and within minutes they responded with a detailed step by step solution! The software is excellent and the customer... See more

I've used this software for about four years now and it's the best on the market. I had an unfortunate hard drive error and couldn't find my key to use the software. I contacted customer support and e... See more

Trying to get v2.02 to work without success. When moving the laser, it won't go in a straight line, but goes diagonal. Customer service says they are working on a few "bugs". This is several weeks... See more

I am retired and Lightburn has really given alot of enjoyment. If you dream of a project, you can design, cut, or engrave it. Looking forward making more projects in the future. One project that is ni... See more

Truly Outstanding Support! I just want to say a big thank you to the LightBurn Software support team for their amazing service. Their prompt, professional, and friendly assistance truly made my exp... See more

The software is great, never had an issue, using it over 2 years now. The customer support is amazing, contacted them for second PC serial on a Sunday and they replied within a minutes. Keep up the... See more

Cannot fault the software or customer service, it had been a while since using due to ill health so missed renewing and a number of updates, this meant I’d forgotten my long in details. The customer s... See more

I was using a knock off version of LaserCad and my buddy told me to switch to LightBurn. Instantly my burns improved. I thought I had issues with my DIY co2 laser and had been having issues with fla... See more

This company is fantastic, couldn't fault them, if any problems contact these guys as they are very patience and very quick to your response. This is the easiest software I've ever worked on. So I hig... See more

Via support email The communication hopes to quickly integrate our control board, so that the LightBurn Software can support this control board, but it has been very slow and has not made effective pr... See more

I am an absolute beginner to laser engraving and Lightburn. I took an AutoCAD 1cyear course a few years ago, so I have basic knowledge. I watched online video after video, but each video... See more

This is the absolute best laser software on the market. As a software engineer, I have to say that this is so well written, and the support is exceptional. I highly recommend this for lasers that ha... See more

After purchasing Lightburn on line i had a question about downloading. I was able to get the problem resolved by chatting online with a Lightburn technician. Great service sand great product.

Great experience with their customer service. Quick to respond and explain clearly. The software is great. Have been using it for about 2 years with my galvo fiber laser. Was easy to get started and... See more

One of a kind software, best for laser cutting and engraving. Also very satisfied with the customer support too, I mistakenly bought the wrong licence so they got me refunded and also extended my tria... See more

Ok Let me clarify a review I gave on LightBurn a couple days ago I recently had my computer crash and had to put my laser on another device I had my key but could not get the page I needed to in... See more

Greetings I am very satisfied with your LightBurn software and your customer service. Thank you for creating this program and thank you very much for your help so far.

Fantastic customer service on problems I was having during setup. The software is top notch also. Best company I have worked with in years... keep up the great work.

I have been using Lightburn since 2018; it is outstanding software. With every release, it only gets better. I absolutely love the customer support, too!

Your associate never gave up on me even when some of the directions were not intuitive to me. After several back-and-forth, the associate shared with me similar G code used on their own Foxalien CNC... See more

I've tried to explain what I need as simply as possible. Lightburn is very easy to use, but I need more time to use it because the results I've gotten haven't met my expectations. Thank you

The software is easy to learn and understand , and the team a Lightburn offered me great support. i would highly recommend this software for laser application

Lightburn were happy and quick in replying to a question not strictly related to a Lightburn issue. Whenever I have contacted them they are ready to help.

I am very satisfied! Very quick response, very high problem-solving skills, and very friendly communication. Couldn't be better! Thank you very much!

Tech Support helped me get through and solve puzzling issues. I was pulling my hair out and using action words. Their support helped me keep my hair.

Customer service was very responsive and helpful! Very easy to work with. Great experience over all.

Good day.! LightBurn is undoubtedly the best software I have used for laser control and design. It is extremely user-friendly, with a clean and organized interface that allows even... See more

Very easy to operate and very accurate as well as the updates are very helpful

My experience with Lightburn is exceptional and I have recommended it to friends several times. The customer support has also been very good.

Licence bought and One year after the company do not support anymore my OS. Totally unacceptable !!

Wanted to find out about adding a new computer to replace 1 that failed. They solved my problem quickly and without having to jump through hoops like other company support people make you do.

It does everything I need. Easy to learn. Reasonably priced. Outstanding customer service. Easy updates.

Fast, effective answers from customer support dept. Very pleased !

Had a problem with the latest issue I emailed lightburn and got a detailed description of how to put it right ,but not being in to computer's , except for using it to work my laser I managed to get it... See more

It’s been a year since I entered the world of laser engraving. Choosing Lightburn has been one of the best decisions I made when purchasing my laser. I have had minor issues with the software and mo... See more

Either I fail to see responses or don’t get one I don’t know. I’m a beginner so I require a lot of patience. I get the notification that you have received the request but fail to see the response.... See more

A prompt and positive reply.

I'm requesting support from Lightbur. Because the dollar exchange rate in my country has doubled to 42% and bank fees are high, I requested a discount and assistance, but they said they couldn't help.... See more

Lightburn responds quickly

The software at its core is pretty good. The support is absolutely TRASH.. they will not respond on average for 3 days.. there is no live chat or phone support even for paid customers. Every issues i... See more

After the update GWEIKE has disappeared and can't be found The customer care service helped me find a way : they sent me the old version and everything is OK They should debug the new version soon

Let's start off by saying all these people on here bitching and complaining about having to pay their forgein country taxes, cheer up butter cup, I have to pay my countries taxes along with everyone... See more

Top assistance, fast, correctly,