LighterLife UK Ltd Reviews 253

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional support and guidance received from their mentors, highlighting how this personalized assistance is crucial for their success and helps them understand their relationship with food. Many also appreciate the effectiveness of the program, noting that it provides a much-needed break from food decisions and offers tasty, nutritionally balanced products that contribute to significant weight loss. The weekly group sessions, often incorporating CBT, are frequently mentioned as invaluable for motivation and fostering a supportive community among participants. However, some people were dissatisfied with customer service, citing dismissive responses to concerns about expiring products and a lack of helpful resolution. Additionally, a few reviewers expressed frustration when their mentors were abruptly removed from the program, leaving them feeling unsupported and questioning the company's treatment of its dedicated staff.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers highlighting their mentors as fantastic,... See more

Product

Customers had positive experiences with the product, often praising the nutritious and tasty food packs that... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the excellent support received from... See more

Service

People report positive experiences with service, particularly highlighting the invaluable mentoring and group... See more

User experience

Consumers find the user experience to be positive, highlighting it as kind, gentle, empathetic, insightful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lighterlife changed my relationship with food forever. It gave me the much needed break from making decisions about food by providing 4 meal packs each day. Knowing that by eating these 4 packs I was... See more

Company replied

Rated 5 out of 5 stars

My mentor Anne-Marie is absolutely fantastic. Really supportive, always there to make you feel really positive in yourself. She is leaving at the end of the month and will be sadly missed. She will al... See more

Company replied

Rated 5 out of 5 stars

I’ve been on many diets before, but working with Neil Mothersole at LighterLife has been completely different. Neil has supported me from day one with genuine encouragement, clear guidance, and a... See more

Company replied

Rated 5 out of 5 stars

I’m still on the weight loss part of my Lighter Life journey. I started in January and have lost over 3 stone so far - still a long way to go. I was worried before I started that I wouldn’t be able to... See more

Company replied


Company details

  1. Weight Loss Service
  2. Fitness and Nutrition Service
  3. Meal Delivery
  4. Wellness Program

Written by the company

Lose Weight Fast With A Diet That Works


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

253 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Really great experience with my mentor

Really great experience with my mentor, Suzanne. The ordering of the packs was easy and I could substitute my preferences easily. I loved the bars which were a bit of a treat as they were chocolate!!
And most importantly it works!!

August 1, 2024
Unprompted review
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Reply from LighterLife UK Ltd

So glad you had a great experience. Thank you for your review Rachel.

Rated 5 out of 5 stars

My successful lighterlife journey began in 2003

My lighterlife journey began in 2003. At 18st I lost 4 stone on total. Then lost the next 2 myself. I kept the weight off for around 2y. Then my lovely Dad passed away suddenly. With a growing family and other life obstacles, I stopped caring about myself. I didn't matter.
The weight went up ans down for the following years.
In February 2022. It was time to fix this weight once and for all.
Lighterlife total program.
With my mentor and online support group I lost close to 5st. Taking me to 9.13. I had last been this weight in primary school!
The achievement was such a high. I wasn't big boned or meant to be heavy. I could be my ideal healthy weight.

Life changed. I could move my body and my confidence grew.
I learned to trust my body, and I could control it. It was no longer heavy that I couldn't hold my own weight. I can climb after all!!
Coming up 2y since I started my journey December 2024. I'm successfully maintaining weight.
It's fluctuating as Iearn to manage it. I still join the online group with my mentor which is what helps keep me positive and grounded.
Lighterlife changed my life.
I can't recommend the program highly enough.
Definitely More than a diet, it's life changing.

December 4, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Thanks for sharing your experience and for taking the time to write us this review Rachel.

Rated 5 out of 5 stars

Neil & Lighter Life have literally changed my life!

I have been overweight for much of my adult life and although I had done lighter life before (10 years ago) this time it feels different. Gone are the days of me trying different yoyo diets because thanks to Neil Spencer my lighter life mentor, I feel like I'm armed with all the tools that I need to keep the weight off for good this time!

So I've lost almost 3 stone but it is what I've gained that I really want to shout about..... self-awareness', binge insights, a toolkit of strategies to deploy at my most challenging times and most of all a friendship group of likeminded people who understand my struggles and that are supportive and non-judgemental.

I joined the closed groups and I got so much out of the CBT sessions , group check-ins and the small group work we did. Neil is a fun mentor and someone you can rely on to check in on you when you most need it and to make you believe in yourself. His approach is so tailored to your personal journey whilst keeping you accountable to the fundamentals' of lighter life that make this such a fantastic and impactful programme.

I feel fabulous, in control, and so privileged to have Neil and others helping me to a new and happier me :-)

December 3, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Amazing! Thank you for your lovely review Annamarie.

Rated 5 out of 5 stars

Neil Spencer - a great mentor

I’m currently halfway through my weight loss journey with LighterLife and I can’t emphasize enough how pivotal Neil Spencer has been in my success. His unique approach focuses on understanding the reasons behind our eating habits, which has been incredibly enlightening.

Neil provides a supportive environment, encouraging us to stay committed to our current plan while also preparing us for the transition to healthier food choices down the line. I feel confident that I’m being equipped with the tools to make lasting changes when the time comes.

What truly sets Neil apart is his excellence as a mentor. His personal experience in this journey allows him to connect with us on a deeper level, making him both understanding and incredibly helpful. With multiple group sessions to choose from each week and regular check-ins, I always feel motivated and accountable. This experience has truly surpassed any previous support I’ve received, and for perhaps the first time in my life I feel that I can both lose the weight and maintain the loss. I wholeheartedly recommend Neil to anyone looking to transform their relationship with food!

October 31, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for your lovely review Annie. So pleased to hear how motivated you feel on plan with your Mentors support.

Rated 5 out of 5 stars

NEIL SPENCER EXEMPLARY LIGHTER LIFE MENTOR

I have commenced my Lighter Life journey recently with my fantastic mentor Neil Spencer and have lost a significant amount of weight in a short period of time.
Neil is highly professional, knowledgeable and motivational. He is empowering myself and members of the programme by giving the tools/strategies to retrain the brain to lose weight and keep it off, which is uniquely effective.
Neil provides weekly support, directives and advice. He is constantly available during the week providing invaluable assistance, guidance and encouragement. This has kept me going and helped me to stay motivated.
I would like to express my gratitude to Neil for being my mentor and for inspiring me every day.
Thank you for your guidance and leadership and for being such an exemplary and visionary mentor helping individuals such as myself find the right path to follow.

October 6, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Thanks for your lovely review Audrey! So pleased you are having a great experience with LighterLife and your Mentor Neil.

Rated 5 out of 5 stars

I first started my weight loss journey…

I first started my weight loss journey with lighterlife over 14 years ago and have been using this plan to continue to balance my personal journey , I have been so very lucky to have Georgina Walsh as my mentor over the last few years , her professionalism / her encouragement / CBT knowledge is amazing , it is evident her empathy and her years of experience is shown in the way she deals with groups and one to ones I would highly recommend her

September 27, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Lovely to hear such great feedback Gail. Thank you for your review.

Rated 5 out of 5 stars

Georgina Walsh

Amazing mentor and counsellor. Enthusiastic and inspirational always available to support and advise .

September 26, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Thanks so much for your review Cathy!

Rated 5 out of 5 stars

3 years at target thanks to Georgina Walsh

It’s now over 3 years - yes, 3 YEARS!!! - since I lost 3 stone in 3 months with Georgina Walsh as my LighterLife mentor, and I’m still around my target weight and have been ever since thanks to her and her maintenance group. Georgina is always there for us, and she’s really helped us bond as a supportive group. Each week she encourages us and gives us a focus to help keep us in balance. Every day she posts a positive thought for us. I don’t think I could have kept the weight off without her wisdom and support. I know with Georgina’s help I’m never going back from my lighter life.

September 26, 2024
Unprompted review
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Reply from LighterLife UK Ltd

So pleased you've had such a great experience on your LighterLife weight loss journey.

Rated 5 out of 5 stars

Georgina Walsh is a star !!!!!!

Georgina Walsh - Lighter Life Sale Manchester

I have stayed with Georgina over the years whilst losing and maintaining my weight because she is:
Professional Motivated Enthusiastic Encouraging Knowledgeable and Supportive. AND …..she’s a fun and lovely person.

September 26, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Hi Anne, Thanks so much for your lovely review of LighterLife Mentor Georgina. So pleased you've had a great experience with her.

Rated 5 out of 5 stars

My Lighterlife Experience

I have completed the Lighterlife diet twice, but with a period of 17 year between them (2006 and 2023). Both experiences have been successful mainly due to the support of my mentor (Natalie) who guides you through the process and is constantly there to offer advice and encouragement. The weekly zoom sessions provide an opportunity to learn more about our thinking processes and decision making and the group, as a whole, become a support mechanism. I would recommend Lighterlife to any friends who are struggling with weight issues.

October 18, 2023
Unprompted review
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Reply from LighterLife UK Ltd

Thanks so much for your review Annette! So pleased you have found the Mentor support valuable.

Rated 1 out of 5 stars

Bit suspect that all the good reviews…

Bit suspect that all the good reviews have the same mentor…. Neil. The reviews should be audited

September 13, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Hi There, thanks for your feedback. We do monitor our reviews. Neil is one of many LighterLife Mentors that provide an excellent service to our members and his clients have decided to take the time to put a review of their experience on Trustpilot. We can assure you that they are genuine reviews and we do encourage all of our members to share their experience with their Mentor.

Rated 5 out of 5 stars

I've tried similar diets to Lighterlife…

I've tried similar diets to Lighterlife in the past and not been able to keep the weight off, with Lighterlife though I feel that this won't be a problem though because of the support groups that I can access even when not on Total Plan

September 12, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Thank you for your review Richard. The support really is the key to success.

Rated 5 out of 5 stars

Great, supportive and effective programme

I've had such a great journey on LL so far, lost about 2st in 3 months (not because of the plan but because I went off plans on holidays etc). My mentor Neil is amazing and always provokes great reflections and conversations, meaning that along with the weight loss comes a change of mindset too. I go for group meeting regularly, everyone there is supportive and they all had great experiences which they share candidly. Joing LL is probably one of my best decisions in 2024. Other staff are also helpful and very responsive if you have a question and most food packs are delicious (it's a matter of taste). I also find inspiration and support on the WhatsApp and Facebook groups, and by reading the blog and success stories regularly.

August 22, 2024
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Thanks so much for taking the time to write us a review Irina! So pleased you've had such a great experience.

Rated 2 out of 5 stars

Why use ultra processed ingredients

I have completed lighterlife several times over the years. It does work. So thought I'd have another go...
Having read all the reviews below...it seems every time the mentor 'Niel' has a success story they are signposted here to comment.
Well done for your weight loss. It is hard work. Food addiction is very hard to overcome.
Having come back lighterlife don't seem to have moved with the times...Why are lighterlife choosing to use ultra processed ingredients? Have you not read Dr Chris Van Tullekens book: ultra processed people? It's clear you are profit margin driven!!!
My main issue is I feel I've been trapped into your subscription offers. Don't be tempted. You can't leave or give back the product...only pay to exit.
I'm still going to struggle with my food addiction for now!

July 27, 2024
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Thank you for your feedback. Formula based foods, like LighterLife, infant formulas and other groups of foods designed for special medical purposes (FSMPs) are by definition carefully formulated to be nutritionally complete for their intended target consumer. There is absolutely no evidence that using LighterLife as intended for the purposes of weight loss, and alongside other conventional foods as part of weight management, has any detrimental effects in humans. Indeed the evidence shows the opposite and that a large range of various health outcomes are improved after embarking on a formula based weight management plant. Additionally, there is no other way to formulate these highly regulated and highly nutritious foodstuffs without using authorised, safe ingredients designed for human consumption to be used as sole source nutrition during a weight loss period only.

Rated 5 out of 5 stars

This diet changed my life for the better x

I joined LL after gaining 30lbs during cancer treatment. I tried various other diets but always struggled to stay on track. LL is so easy, no weighing, no measuring, no calorie calculation. My mentor Neil Spencer is an amazing support to me, a very good listener & always gives sensible & achievable feedback.

July 26, 2024
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Congratulations on your weight loss. Thank you for taking the time to write a review. Mentor support is so important, so pleased you had a great experience.

Rated 5 out of 5 stars

Lighter life has been fantastic for me…

Lighter life has been fantastic for me .. it literally was my only hope as I have medically induced weight gain and a terrible back .. hence I couldn’t move much. Lighter life is delivered to my home and I have the most incredible mentor Neil , who runs a what’s app support group and multiple zoom meetings a week. I get so much support along my journey.,, I get the nutrients and vitamins I need for my gut and organ health and the rest comes from my stored body fat.. you lose weight very quickly and it’s very rewarding. I am not hungry at all , I fact ketosis means you don’t feel physical hunger which is a huge help!! You can’t get this comfort and nutrients easily from a very low carb normal food diet. If you are in any doubt .. try it … I firmly believe it has saved me from a life in a wheelchair that was looming in my very near future !!coincidentally my crippling migraines have stopped too !!

July 26, 2024
Unprompted review
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Reply from LighterLife UK Ltd

That's excellence news, so pleased you had great support.

Rated 5 out of 5 stars

I had a great mentor Neil Spencer

I had a great mentor Neil Spencer, he’s support and advice were so important for me, that made my whole weight loss journey go so smoothly.
Even when I needed to come off plan for a medical reason he was in constant contact, great diet and great mentor.
If anyone is thinking of doing this diet, go for it, you get a great mentor and a great weight loss.

March 4, 2024
Unprompted review
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Reply from LighterLife UK Ltd

So pleased you had great support and experience.

Rated 5 out of 5 stars

I lost nearly 4 stones with Lighter…

I lost nearly 4 stones with Lighter Life many moons ago and maintained for nearly 2 decades until a series of sad events happened & my weight crept back up.
I now have 3 stones to lose. I’m back on it because I know it is the only thing that works. Not at goal weight yet but well on the way.
After just 9 weeks I have lost almost lost 2 stone, my BMI is in the healthy range, my cholesterol is down from 8.6 to 3.3 and my painful knee hurts much less. Another stone down and I may not need the knee replacement.
Some people have said it is expensive, well it’s effective! You get lovely food with 100% nourishment, amazing support from a mentor offering CBT and mindfulness as well as incredible knowledge and understanding about weight loss - behaviour, habits, emotional responses. Thank you so very much Laura. And the staff at HQ are great as well, thank you Christine and Sam.
You can’t put a price on good health.
If anyone out there wants to get their life back, as I have, I highly recommend Lighter Life.

July 24, 2024
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Thank you for taking the time to write this lovely review. Congratulations on your weight loss so far and the insights you have gained.

Rated 3 out of 5 stars

Lighter Life does work

Lighter Life does work. Its not magical but with will power its effective. I lost 2 stones on it after lockdown and maintained the loss reasonably effortlessly, using LL packs which I bought regularly. But somethings happened. It was never a cheap option but maybe LL have become too greedy. Because the cost of packs has gone up so much that using them regularly for maintenance is no longer practical, unless you're very well off. It's a real shame.

June 24, 2024
Unprompted review
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Reply from LighterLife UK Ltd

Hi Anne, thank you for taking the time to write us a review. Just to touch on your comment about our prices; Over the past couple of years, we have absorbed all product, warehousing and courier cost increases to avoid price increases for our clients. With further, ever-increasing costs to us, we’ve had to increase our prices. As always, we are committed to providing the best quality products and services to you and appreciate your feedback.

Rated 1 out of 5 stars

Waste of money and time

Very misleading..Great mentor support.. NOT! I couldn't MAKE IT to a online group meeting and never sent my weight in. I was asked to leave the group ... I did complain about the mentor Heorgina Walsh but it fell on deaf ears.. I was supposed to get a call back..never did..
I also had money taken from my account for products I didn't receive...I'm still in process of trying to get my money back...
Not great mentor support at all.
Never again..

June 1, 2024
Unprompted review

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