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Lightexpert.co.uk Reviews 

1,420
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,115 reviews, reviewers had a great experience with this company. Customers consistently praise the excellent quality and great value of the products, finding them to be exactly as described. Many appreciate the good build quality and competitive pricing, often noting that items surpass expectations for their cost. The ordering process is frequently highlighted as easy and straightforward, with a clear website, leading to overall satisfaction with the products. However, some customers experienced issues with delivery, noting delays or items not arriving as expected. Communication regarding shipping was sometimes poor, causing confusion about order status. Additionally, some reviewers reported receiving damaged items or not receiving their orders at all, impacting their overall satisfaction.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and value, with many praising the excellent quality,... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many praising fast and prompt delivery,... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the good quality of products at very... See more

Order

Customers had ambiguous experiences with order, with many praising the quick arrival, good packaging, and... See more

Price

Consumers find price to be positive, with many reviewers highlighting the very reasonable and exceptionally... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Order was delivered ok, but had requested the solar panel version! Only issue ...when I came to fit the solar panel to a fence, all the fittings were the wrong size! The pivot bracket is... See more

Company replied

Rated 4 out of 5 stars

Order process was good, and information on buying. Delivery was a little slow ( Royal Mail) and the contents of the box were difficult to unravel, but they're in place and look great.

Company replied

Rated 5 out of 5 stars

Always happy when ordering from a Company that delivers on its promises because these days it's always a gamble. Ordered a spotlight fitting for kitchen which I liked for space & what I wanted, size &... See more

Company replied

Rated 5 out of 5 stars

I replaced florescent light units with these led lights. The difference is unbelievable. I found them easy to install. The electrical wire had to be extended as the florescent light fittings enter fr... See more

Company replied


Company details

  1. Lighting Store
  2. Lighting Wholesaler

About Lightexpert.co.uk

Written by the company

Welcome to Lightexpert.co.uk!

In our shop, you can find the highest quality and most affordable LED lamps in the United Kingdom. Our assortment mainly includes functional LED lighting, which is primarily used in offices, barns, warehouses, shops, restaurants, hotels, schools, workshops, and more.

Besides LED lighting, we also offer all the necessary accessories. Moreover, you can contact us for all your lighting plans.


Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

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4.0

All reviews

(1,420)

1,119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love this light

Love this light

The fan is powerfull and the different light settings are useful

April 13, 2026
Lightexpert.co.uk logo

Reply from Lightexpert.co.uk

We're happy to hear that you love the light! It's great to know the fan's power and the light settings are useful for you. Thanks for your positive feedback.

Rated 1 out of 5 stars

Never received a returns notification…

Never received a returns notification so I returned them myself was delivered to you 24/04.26 still no refund or any communication.avoid 😡 I’ve now involved my bank been waiting 2 weeks for a reply

April 2, 2026
Unprompted review
Lightexpert.co.uk logo

Reply from Lightexpert.co.uk

We regret that you haven't received communication about your return. We will investigate the status of your refund and provide an update as soon as possible. We appreciate your patience.

Rated 5 out of 5 stars

Bought a box of 5

Bought a box of 5.

Bought 5 more the next week !

No better recommendation !!

April 24, 2026
Lightexpert.co.uk logo

Reply from Lightexpert.co.uk

We're so glad you enjoyed the product! It's wonderful to hear you were happy enough to purchase more the following week. Thanks for the positive feedback!

Rated 1 out of 5 stars

item has not been delivered

item has not been delivered

April 24, 2026
Lightexpert.co.uk logo

Reply from Lightexpert.co.uk

We are so sorry that your item has not arrived. We will investigate this issue right away and take steps to find out what happened.

Rated 5 out of 5 stars

Reasonable prices

Reasonable prices, had tp pay delivery, but still cheaper than the likes of local stockist. Nice lights and not too long delivery, actually come from Netherlands.

April 23, 2026
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Reply from Lightexpert.co.uk

We're happy to hear that our prices and delivery met your expectations! We appreciate your positive feedback regarding our product selection and delivery timeframe.

Rated 1 out of 5 stars

Order it over 10 days ago still waiting…

Order it over 10 days ago still waiting for it to arrive when looking for trafficking number on royal mail Order not found

April 23, 2026
Lightexpert.co.uk logo

Reply from Lightexpert.co.uk

We are very sorry your order has not arrived and that the tracking number is not working. We will investigate this issue with Royal Mail immediately.

Rated 1 out of 5 stars

I haven't received my item yet

I haven't received my item yet

April 24, 2026
Lightexpert.co.uk logo

Reply from Lightexpert.co.uk

We are so sorry your item has not arrived. We will investigate the issue and work to resolve it as quickly as possible.

Rated 5 out of 5 stars

COULD NOT ASK FOR MORE

The floodlight arrived undamaged, so the packaging was fit for purpose.
The delivery was made when expected and the online order process was straight forward.

April 20, 2026
Lightexpert.co.uk logo

Reply from Lightexpert.co.uk

We're happy to hear that the floodlight arrived in good condition and that the order process and delivery met your expectations. Thank you for your positive feedback!

Rated 1 out of 5 stars

Trying to return items but they don’t…

Trying to return items but they don’t appear to accept returns from the UK !
I’m working on it but not getting any responses

1st June, still no response, totally ignored, do not use this company

April 23, 2026
Lightexpert.co.uk logo

Reply from Lightexpert.co.uk

We're sorry you're having trouble returning items from the UK and that you're not receiving responses. We'll investigate this issue to improve our returns process. Thanks for the feedback.

Rated 5 out of 5 stars

Lovely lights

Lovely lights, a bit of a pain to untangle but lovely product and fast delivery

April 23, 2026
Lightexpert.co.uk logo

Reply from Lightexpert.co.uk

We're happy to hear that you find the lights lovely! We appreciate your feedback regarding the untangling; we'll look into it. Thanks for the fast delivery compliment!

Rated 4 out of 5 stars

Order process was good

Order process was good, and information on buying. Delivery was a little slow ( Royal Mail) and the contents of the box were difficult to unravel, but they're in place and look great.

April 10, 2026
Lightexpert.co.uk logo

Reply from Lightexpert.co.uk

We're happy to hear that the order process and product information were helpful. We appreciate your feedback regarding the delivery and packaging. Thank you for your review.

Rated 5 out of 5 stars

festoon lights

Bought the festoon lights , they look so good when they come on, a nice warm glow that lights up the garden.

April 16, 2026
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Reply from Lightexpert.co.uk

We're happy to hear that the festoon lights create such a lovely ambiance in your garden with their warm glow. Thank you for sharing your positive experience!

Rated 3 out of 5 stars

Excellent quality downlights….. but

Excellent quality downlights
Really good
Awful cable terminals
Really awful
Such a great product let down by one component

April 10, 2026
Lightexpert.co.uk logo

Reply from Lightexpert.co.uk

We appreciate you bringing the cable terminal issue to our attention. We'll investigate this component's quality, as we want our products to meet expectations.

Rated 5 out of 5 stars

Stress free transaction

Good product, easy to install, delivered quickly

April 22, 2026
Lightexpert.co.uk logo

Reply from Lightexpert.co.uk

We're happy to hear that the product was easy to install and delivered quickly. Thank you for your positive feedback!

Rated 1 out of 5 stars

Still waiting for it to be delivered

Still waiting for it to be delivered. It’s taken a lot longer than anticipated

April 21, 2026
Lightexpert.co.uk logo

Reply from Lightexpert.co.uk

We apologize that the delivery is delayed. We appreciate your patience and are looking into the matter to improve our delivery times.

Rated 1 out of 5 stars

I returned the incorrect item on…

I returned the incorrect item on Saturday and provided evidence that the error was on your side. However, I have still not received any response, and the item I paid for has not yet been received.

I also requested that a formal complaint be logged, but I have not received any acknowledgement of this either.

April 28, 2026
Unprompted review
Lightexpert.co.uk logo

Reply from Lightexpert.co.uk

We apologize for the error and any delay in addressing your return and complaint. We are looking into the issue and will contact you soon. Thank you for your patience.

Rated 5 out of 5 stars

Fantastic

Great selection of lighting available, great prices. Easy order and checkout speedy delivery with updates along the way. Great service. Thankyou

April 8, 2026
Lightexpert.co.uk logo

Reply from Lightexpert.co.uk

We're happy to hear that you had a great experience with our wide selection, prices, easy ordering, quick delivery, and updates. We appreciate your positive feedback and thank you!

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