Good price, straight forward ordering and quick delivery, unit well made and easy to fit, was a replacement for a previous outside light. Works well.
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Review summary
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Reviews shaping this summary
THE PRODUCT AND SERVICE WAS VERY GOOD IN GENERAL, BUT THERE WAS JUST ONE ISSUE WITH THE PRODUCT - THERE WAS A ONE OF THE CATCHES MISSING.
Fast delivery great staff a pleasure to do business with good quality gear
Took a few days for a response, but after speaking with an advisor I now understand this stemmed from circumstances beyond their control. Spoke to Louise who has since been extremely helpful and went... See more
Company details
- Lighting Store
- Electrical Equipment Supplier
- Electrical Supply Store
- Electrical Wholesaler
- Lighting Manufacturer
- Lighting Wholesaler
Written by the company
✔️ Quality Own Brand Products ✔️ Exceptionally Low Prices ✔️ Service You Can Rely On We use our 30 years of experience to procure quality products directly from source. By cutting out the middlemen, we’re able to offer exceptionally low prices below the market rate. In addition, we believe in the importance of exemplary service. You can trust us to deliver your order on time and if anything should go wrong, we promise to go above and beyond until your issue is resolved. We aim to ensure that LightHub customers are happy customers.
Contact info
New Kings Beam House, SE1 9PD, London, United Kingdom
- 0330 133 1311
- help@lighthubdirect.com
- lighthubdirect.com
4.4
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 24 hours
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they say delivery takes 3-5 days, that's a joke!
Hello. I bought the goods on September 7th, today is September 15th. No delivery. The phone number 03301331311 doesn't work, and there are no email responses. As a new customer, I'm disappointed with this situation... they say delivery takes 3-5 days, that's a joke! I don't recommend it. The matter has been reported to PayPal.
September 15, 2025
Unprompted review
Reply from LightHub Direct
Hello Bogusław,
Thank you for your feedback. As mentioned in our phone message, we temporarily switched to email support for a few days while we caught up after a particularly difficult week with DPD.
Your email, sent at 09:38, was received and I personally replied at 16:32 the same day. Please do check your inbox again, including any spam or junk folders, as my response was sent some time ago.
We always strive to reply as quickly as possible, even during challenging periods, and we regret that you felt let down on this occasion.
As mentioned above, please do check your email inbox as we have responded some time ago.
Best Regards,
Louise B
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I ordered four wall lights on a 3-5 day…
I ordered four wall lights on a 3-5 day delivery. We are on day 6 and they still haven’t arrived.
August 25, 2025
Reply from LightHub Direct
Hello Emma,
As mentioned in our correspondence yesterday, the shipping service selected at checkout is 3–5 business days, not calendar days. Your order was dispatched on time and is scheduled for delivery today between 16:32 and 17:32 with DPD.
I note from your email that you arranged for an electrician to install the lights this morning. We do recommend that tradespeople are only booked once goods have been received and checked over for any damage in transit.
I will continue our conversation by email to confirm how you would like to proceed.
All the best,
Louise B
Easy ordering vast choice of goods
Easy ordering vast choice of goods, good communication from company
July 27, 2025
fantastic CX
Tbh they had a nightmare. Bought 7 lights, package if 6 turned up on time. The other light got lost. They redelivered it several days later, damaged in transit. It happens. Gave me a full refund without me even asking. will use again as mistakes happen. its how you deal with those mistakes that matters. well done
July 19, 2025
Unprompted review
I cant return my order
I cant return my order
⸻
I ordered two Round Bulkhead Light Fittings but later realized I no longer needed them. I submitted a return request over a week ago, but it has yet to be reviewed. I haven’t received any communication from Lighthub regarding the status of my return.
I’ve tried calling several times with no response and also sent an email, but no one has gotten back to me. While purchasing from Lighthub was straightforward and easy, trying to return an item has been unnecessarily difficult and frustrating.
July 14, 2025
Unprompted review
Reply from LightHub Direct
Good Morning Afizz,
I am very sorry to hear that your return request was initially missed. It had been an unusually hectic week, following an incident with DPD that stretched our resources. I am pleased to see that your return request was processed yesterday and your email has also been replied to, as we are now getting back to normal. Please feel free to continue our email conversation if you require any further assistance at all.
All the best,
Louise B
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Excellent customer service from Louise.
Took a few days for a response, but after speaking with an advisor I now understand this stemmed from circumstances beyond their control. Spoke to Louise who has since been extremely helpful and went above and beyond to accommodate my order. Pleased I did manage to speak with Louise who very much reinstalled my faith in the company after the initial disappointment.
July 9, 2025
Unprompted review
Despite an unexpected delivery issue…
Despite an unexpected delivery issue with the vehicle, I was kept well informed and delivery was made very soon after. Its refreshing to have great customer service.
July 1, 2025
Huge choice and fast efficient delivery
I was pleased to find that the wall light is just what i wanted for my ensuite. Its good that if you want to change the colour you can paint it too
July 1, 2025
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Lights never arrived
Lights never arrived
Dont answer the phone, nor emails for hours and days.
Asked for a refund and nothing either. Have reported to our credit card company
June 30, 2025
Reply from LightHub Direct
Hello Andrew,
I am so sorry to hear that you haven't received your delivery, and for the issues you have had with contacting us during a very hectic and challenging week. The office is usually closed at the weekend, but we are currently working overtime, offline, to ensure all customer affected by last week's courier incident, are contacted and updated. We look forward to being back to normal next week. I have already reached out to you by email to ask if you'd like us to resend the order, or if you would prefer a full refund. Please do look out for that email and let me know.
Best Regards,
Louise B
So far order never arrived as promised.
So far order never arrived as promised.
Do not answer their phones or reply to emails....
Shabby service, avoid
July 4, 2025
Unprompted review
Reply from LightHub Direct
Good Afternoon Andrew,
I’m very sorry to hear that your parcel was impacted by the recent issue involving the damaged DPD collection. We believed we had tracked down and replaced all affected orders earlier this week, but it appears yours was unfortunately missed. Please accept my sincere apologies for this oversight, and for the time taken in reaching out to everyone involved.
I’ve arranged for your order to be resent as a top priority. As soon as I have the updated tracking information, I’ll be sure to send it over to you right away.
If there’s anything else I can assist you with, please don’t hesitate to reach out. You can contact us via live chat, email, or phone.
Best regards,
Louise B
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6 days after order and not delivered…
6 days after order and not delivered yet and no communication, just an email saying ‘how did we do? 😳…. Not very well!!
June 27, 2025
Reply from LightHub Direct
Good Afternoon David,
I’m really sorry to hear that your parcel was affected by the recent issue with the damaged DPD collection. We believed we had identified and replaced all impacted orders earlier this week, but it sounds as though we did not identify yours. I sincerely apologise for the oversight - and for the time it has taken to contact and respond to all those affected. I've booked your order to be reshipped as an absolute priority. I'll pop an email over to you as soon as the new tracking details are available to me.
If there’s anything else I can do to help, please don’t hesitate to get in touch. We’re available via live chat, email, and phone.
Best Regards,
Louise B
ordered items 28th june,stated 1 to 2…
ordered items 28th june,stated 1 to 2 business days delivery, as of the 3rd of july still no items
June 28, 2025
Reply from LightHub Direct
Good Afternoon Paul,
I’m very sorry to hear that your parcel was affected by the recent issue with the damaged DPD collection. We believed we had identified and replaced all impacted orders earlier this week, but it appears yours was unfortunately missed. I sincerely apologise for the oversight.
As mentioned in my earlier email (sent about an hour ago), your order has now been reshipped.
If there’s anything else I can do to help, please don’t hesitate to get in touch. We’re available via live chat, email, and phone.
Best Regards,
Louise B
Avoid - goods not delivered
Goods not delivered. No answers or communication from LightHub.
June 28, 2025
Reply from LightHub Direct
Good Afternoon Arfon,
I’m really sorry to hear your parcel wasn’t delivered.
I’ve searched our support system using your email address but couldn’t find any previous messages. I do apologise if we missed something on our end.
We’ve had a few issues with DPD over the past week, and unfortunately, it looks like your order was one of the affected ones. While we believed we had resolved all outstanding deliveries, it’s clear we missed yours, and I’m truly sorry for the inconvenience caused.
I’ve arranged for your order to be resent today, and I’ll email you the new tracking details as soon as I have them this evening.
Please don’t hesitate to reach out if there’s anything else I can do to help. We're available on live chat, email and phone.
Best Regards,
Louise B
QUICK DELIVERY AND LOVELY LIGHTS
June 26, 2025
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So much more affordable than other…
So much more affordable than other suppliers and quick delivery!
June 26, 2025
I would like to repeat what I said in…
I would like to repeat what I said in an earlier review that what a great online experience dealing with LightHub has been, lights arrived promptly, well packaged and perfectly as described, thankyou
June 24, 2025
Reading reviews before purchasing and…
Reading reviews before purchasing and did not disappoint when purchased the the item
May 28, 2025
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