LightHub Direct Reviews 2,865

I would give them -5, if i could. It took ages until they seemingly dispatched my order, except it never arrived. DPD status remained 'expecting the package'. Despite trying to contact them quite a few times, they stopped responding. I got an automated message when I queried where my package was, with a way to follow up the 'support ticket', except there's no way to log in and you can't call them. I opened a dispute via the credit card.
Today I received another automated message that they fulfilled the order 14 days ago and would I review. The cheek of it!! Avoid this company. They are crooks, scam artists.

No customer support team, no idea where item is, ordered £100 worth of lights, do not place orders

Ordered more than 5 business days ago and still not received my items. There has been no updates from the company regarding my order/ delivery. I have tried contacting them and had no response via email and phone. Definitely avoid them, pay more and go elsewhere

Light failed to turn up and over a week later still no sign of my light or any update.

This company is an absolute disgrace. I placed an order and only received half of it. Since then, I’ve been emailing repeatedly for over a week about the missing items, and not a single person has bothered to respond. There is no phone number to call, no customer service team to speak to—just a dead-end email address that gets ignored.
I’ve paid in full for something I haven’t received, and the complete lack of accountability is shocking. This is not just poor service—it feels like a scam. I strongly advise others to stay far away from this company. Save yourself the stress, frustration, and wasted money.

Ordered £70 worth of lighting over 1 week ago still nothing, you can’t phone them and you can only email them and they send a ticket number and someone will get back to you in 2-4 hours which they don’t

I placed an order on 15/9/25, says items shipped, dpd tracking says still not received at DPD, attempted calling, phone line not taking calls, emailed three times still no reponse.

Have ordered thousands of pounds worth of lights from this company in the past and haven't a bad thing to say about them. Then ordered a small number of lights for an emergency job on 12th September and have not yet received them, no communication whatsoever from the company despite several support requests (they don't answer the phone due to "large volume of calls at this busy time"). I think that sadly they have gone bust and are in the process of re-emerging as Downlight Led . co .uk.

Hopefully we will get the £150+ back but I'm not hopeful....

NO CUSTOMER SUPPORT AT ALL

i have ordered 10 lights over a week ago and requested further help from your help email address, i have not recieved a reponse and will need to get intouch with my bank for a refund

The phone lines are down

SCAM

Please avoid

We ordered lights on 14th September and expected delivery within 3-5working days. We had an email on 19th September to say the order was on its way but we are yet to receive our order (it’s now 27th September).
The DPD tracking has said the same thing all along: “We've received your order details, but have not yet received your parcel”
We will unfortunately be contacting our bank to cancel the order and reclaim the hundreds of pounds we’ve spent with lighthub.

Update 1: the contact number linked to this transaction on my bank statement is for another lighting company who have never heard of Lighthub!!

Update 2: still no communication from the company, but we received 4 of the 6 items on 2nd October.

I ordered 2 wall lights last week and was told they would be shipped within 3 to 5 working days. I contacted 'support' 2 days ago to chase up. I have not yet received a reply.

I ordered lights from LightHub Direct over two weeks ago, fully expecting their advertised lead time of 3–5 days. Three weeks later, I am still waiting for my delivery.
What makes the experience worse is the complete lack of communication. The only response I’ve received is an automated email promising someone would get back to me – but no one ever has. This feels deliberately misleading to customers, as the website clearly promotes fast delivery while failing to fulfil it.
Buying from LightHub Direct has been nothing but frustrating and disappointing. I would strongly advise others to look elsewhere if you want reliable service and honest communication.

I placed an order on the 9th of September, on the 22nd I received an email apologising saying a situation out of their control has stopped my order from being delivered, I have since tried to email them twice with no reply, Live chat on website doesn’t work and phone number also does not work, I’m now out of pocket, have let my customer down who the lights were for and having to contact my bank to request a refund AVOID AT ALL COSTS

Avoid this company at all costs!

Ordered emergency lights on the 15th September. Still not been delivered. Phone line doesn’t work as they are dealing with a high volume of traffic apparently which is no wonder if this is their customer service. Received an email on Monday apologising for the delay confirm the issue was with DPD have sent 4 further emails to find out a delivery date and can’t get a reply. An utter joke of a company I am now out of pocket £217 and will have to chase up my money via the bank.

Ordered 12 days ago and still no delivery.
No response to several emails sent.
Total shambles, avoid at all cost and go to Screwfix instead.

Very helpful and supportive customer service, despite my mistakes.

I had placed an order on 9 th September.
On 15 th I checked what happened to my order .

I received below :

“Hello Bee,

Thank you for getting in touch. Order 58181 was placed after 3pm on Tuesday, 9th. Please note that orders placed after 3pm on a weekday, or at any time during the weekend, are processed on the next working day. In this case, your order was processed on Wednesday, 10th.

At checkout, the 3-5 business day delivery option was selected, which places your estimated delivery window between Monday, 15th and Wednesday, 16th. As soon as your parcel is handed over to our next business day courier, you will receive a shipping confirmation email containing tracking details.

Best Regards,

Louise B”

Today is 19 th September.
They don’t work at the weekends
I had not received any further responses. I had emailed them twice !

My carpenter is on standby as we need the led light we had ordered!

DHL still had not received the package.

Very bad experience for first time buyer!

Subject: We’ve Received Your Support Request - Urgent: Delivery required

on 17/09/2025 ^

And your automated message says...

"One of our team members will review your enquiry shortly. Our usual response time is 4-6 business hours"

Either change your automated message or reply?

I'm not changing this 1* review until I get an answer to my question

1 Week I want get rfq from this company. I send it director, sales manager and normal email. But they not replying back.