Moved to a new house, previous occupant was with Lila so we didn’t need the installation service, it was simply a case of activating the line. Ordered the 150mb speed and getting 160mb, rock solid. A... See more
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As a fibre optic engineer by trade choosing LC was easy. Fibre to the property, speeds of 1.8Gb for that price is incredible. I have full wifi coverage in the house as you can hardwire the router into... See more
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Marcus and Jakub turned up in the time window specified. Did a great job burying the line and cleaned up after themselves. Didn't leave until the service was active and called through to activate the... See more
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Reported an issue with my broadband at 3:30pm on Thursday, by 10am the following day the engineers came and resolved the issue. The engineers (Nikki and Keith) were very friendly and polite and I c... See more
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Company details
Written by the company
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
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4.5
Excellent
2K reviews
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Once I spoke with Kayer he was able to…
Once I spoke with Kayer he was able to explain the issue and deal with it. I was getting very poor speed and multiple items in the house kept dropping connection.
Kayer was able to get the strength back to high speed and now everything works correctly.
great customer service and tech support
June 11, 2026
Unprompted review
Reply from LilaConnect UK
Hi Mark,
Thank you for your feedback!
We’re really pleased to hear Kayur was able to explain the issue clearly and get everything running at the speeds you expected. It’s great to know your connection is now stable and working well.
Kind regards,
Customer Support Team 💜
Reply from LilaConnect UK
Hi Mrs Higgins,
Thank you for your kind feedback!
We’re really pleased to hear the engineer provided great customer service and that you’d recommend Lila, this means a lot to our team.
Kind regards,
Customer Support Team 💜
Upgrade Installation
My upgrade installation was completed today by Marcus and Martin. They completed the install quickly and professionally, explaining everything before leaving. Taking their shoes off before entering the property and offering multiple times to clean up the very small amount of dust, which I said I was more than happy to sort once they left. Both are small details, but take the service provided to the next level. All in all a very happy customer!
June 22, 2026
Unprompted review
Reply from LilaConnect UK
Hi Lindsey,
Thank you so much for your fantastic feedback!
We’re really pleased to hear Marcus and Martin delivered such a professional and thoughtful installation. It’s great to know those extra touches made a difference and elevated your experience. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
SWITCH
The switchover took place without any problems, you could say it was unnoticeable, if it weren't for the physical replacement of the router with a new one, I wouldn't have known that I had already been switched. I was very positively surprised.
June 11, 2026
Reply from LilaConnect UK
Hi Przemyslaw,
Thank you for your feedback! We’re really pleased to hear the switch over was so smooth it was barely noticeable. It’s great to know everything went seamlessly for you.
Kind regards,
Customer Support Team 💜
Quick Issues resolved
Faced a few issues with speed and connectivity usually a reset helps out. Happened a few times and usually a quick call, they update the ware inside and away I go. Russ is super helpful, explains in a good manner and double checks it all 👌
June 20, 2026
Unprompted review
Reply from LilaConnect UK
Hi Sam,
Thank you for your feedback!
We’re really pleased to hear Russ was so helpful and took the time to explain everything clearly while getting your issue resolved. It’s great to know you feel supported when things do arise.
Kind regards,
Customer Support Team 💜
The review is for the installation…
The review is for the installation organised by lila and carried out by freedom fibre. Luke and cavan did a great job of putting the new cable in and putting everything back clean and how it was
June 5, 2026
Unprompted review
Reply from LilaConnect UK
Hi Paul,
Thank you for your feedback!
We’re really pleased to hear Luke and Cavan did a great job and left everything clean and tidy after the installation. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Worst experience with lilaconnect
Worst experience with lilaconnect. Internet has been down for more than a day. Raised ticket in support and no response or acknowledgement. No one picks up calls as well. This is a nightmare service. Very unprofessional. I have been their customer for more than 3 years. But none of that matters now. There has been radio silence maintained from Lilaconnect on all my request.
June 19, 2026
Unprompted review
Reply from LilaConnect UK
Hi Sri,
Thank you for sharing your feedback.
We apologise for the delay in responding and for the inconvenience this outage has caused.
We can see your case has been escalated and an assurance engineer is now booked. Please be assured your service fault is being treated seriously, and our team will continue to progress this until the issue is resolved.
Kind regards,
Customer Support Team 💜
Marcus and Keith brilliant service…
Marcus and Keith brilliant service really nice guys
June 19, 2026
Unprompted review
Reply from LilaConnect UK
Thank you for your great feedback, Natalia!
We’re really pleased to hear Marcus and Keith provided such brilliant service and made a great impression. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
all good but why are we not on network 6
June 9, 2026
Reply from LilaConnect UK
Hi Sim,
Thank you for your feedback – we’re really pleased to hear everything is working well overall.
Our network are receiving ongoing improvement updates, which may explain the current setup you’re seeing and may be available in the future.
Kind regards,
Customer Support Team 💜
Excellent service from Lilaconnect fast…
Excellent service from Lilaconnect fast response to the problem from Jayed Alam sales advisor and Shaun the engineer thanks 😊
June 18, 2026
Unprompted review
Reply from LilaConnect UK
Hi,
Thank you so much for taking the time to share your feedback.
I’m really pleased to hear that you received a fast and effective response from the team. It’s great to know that both Jayed Alam and Shaun were able to support you and get everything resolved quickly and smoothly.
I’ll make sure your kind words are passed on to them, they’ll really appreciate the recognition.
Thank you again for choosing LilaConnect and for your lovely feedback.
Kind regards,
Afruj Miah
Customer Service Team Leader
Excellent renewal and upgrade
I've been a Lila Connect customer for 3 years and they've been nothing short of perfect. Customer service and my current interaction with Jayed was exactly what you want from a contact renewal and upgrade. Double the speed for a slightly cheaper price. Excellent!
June 18, 2026
Unprompted review
Reply from LilaConnect UK
Hi Gavin,
Thank you so much for your excellent feedback!
We’re delighted to hear you’ve had such a positive experience over the years, and that Jayed was able to support you with your renewal and upgrade. It’s great to know you’re enjoying both improved speeds and great value.
Kind regards,
Customer Support Team 💜
Wifi upgrade
Was on the line with Antony Turner, already been with Lila 18 months and just upgraded my package. Process was really smooth and i got a discount. Very nice talking to Antony too would recommend :)
June 18, 2026
Unprompted review
Reply from LilaConnect UK
Hi Sadik,
Thank you for sharing your experience!
We’re really pleased to hear Antony made the upgrade process smooth and straightforward, and that you were happy with the support and the deal.
Kind regards,
Customer Support Team 💜
Reply from LilaConnect UK
Thank you for your feedback, Imreen! We’re really pleased to hear you found the service helpful and within budget. It’s great to know you’ve had such a positive experience.
Kind regards,
Customer Support Team 💜
Marcus and Martin came before the…
Marcus and Martin came before the appointment time they were very helpful polite and explained everything about the box and the router and what happens if the lights go red.
June 18, 2026
Unprompted review
Reply from LilaConnect UK
Thank you for your great feedback, Rebecca!
We’re really pleased to hear Marcus and Martin were helpful, polite, and took the time to explain everything clearly. It’s great to know you felt well supported throughout.
Kind regards,
Customer Support Team 💜
You’re a very reliable network
You’re a very reliable network, the guy who I had spoke to was incredible Jayed Alam, he gave me an amazing offer for my contract.
June 17, 2026
Unprompted review
Reply from LilaConnect UK
Hi Craig,
Thank you for your kind words!
We’re really pleased to hear Jayed provided such helpful service and was able to arrange a great deal for you. We really appreciate your feedback.
Kind regards,
Customer Support Team 💜
Luke and Keith arrived as scheduled,
Luke and Keith arrived as scheduled,
Very polite on arrival, Explained the scope of work required.
Very tidy when work was completed.
Explained all set up and working, advised ref downloading app to assist with extender.
June 17, 2026
Unprompted review
Reply from LilaConnect UK
Hi Gary,
Thank you for your great feedback!
We’re really pleased to hear Luke and Keith provided a professional, tidy service and kept you well informed throughout. It’s great to know all the setup was clearly explained too.
Kind regards,
Customer Support Team 💜
Martin and Marcus came to my house and…
Martin and Marcus came to my house and they were brilliant and were lovely lads . Credit to the company
June 17, 2026
Unprompted review
Reply from LilaConnect UK
Hi Michael,
Thank you for your feedback.
We’re really pleased to hear Martin and Marcus did a brilliant job and made such a positive impression. We’ll be sure to pass your lovely feedback on to them.
Kind regards,
Customer Support Team 💜
The broadband that all the others should endeavour to be.
Over the years Ive had numerous suppliers of broadband and its quite tiring if I am honest. A lot of empty promises, claims well above reality on speed and FULL HOME CONNECTIVITY.
Moving over to Lila Connect was a decision I took after doing a bit of research and the deal offered was great in comparison to the retention offer from my previous supplier that begins with V!
So installation was painless, the lads did all the outside stuff, left no mess behind, on time and friendly. The inside stuff was fitted and the area left spotless too.
Down to the speed. The wifi was flawless, full reception top down to the kitchen and into the garden. I was impressed as the house is a large 19th century, thick brick built property.
Reliability - outages/throttling speed at busy times, had not been an issue at all. There has been less than 5 outages in 2 years. Peak times havent affected our service in anyway.
We have a very tech busy household, working from home, streaming music and apps like netflix, youtube and prime, mobiles x6, tablets x2, 3 laptops, 2 android tv boxes, 1 game computer and heating, lighting and tech controlled by a home hub.
The only reason we are leaving Lila is because we are moving out of the Lila service area. Gutted to be honest as the service is way better than any other I have used.
The customer support team have been excellent on the occasions that I have needed to speak to them, which isn't many times as there haven't been any problems.
I called to speak to CS about moving the service and unfortunately cant so have had to cancel. I spoke to Katie Sawyer who was friendly, professional and very helpful. She's a credit to Lila Connect and the service provided.
If you are unsure and doing your research, please take this as a 100% happy customer and we would highly recommend the services provided.
June 17, 2026
Unprompted review
Reply from LilaConnect UK
Hi Lee,
Thank you so much for taking the time to share such detailed feedback.
We’re delighted to hear you’ve had such a positive experience with both the service and reliability over the years, and that our team, especially Katie, made a great impression.
It means a lot to know you would recommend us so highly, and we’re sorry to be losing you due to your move — we wish you all the best in your new home.
Kind regards,
Customer Support Team 💜
Called up to get a upgrade
Called up to get a upgrade, spoke with Antony Turner who ran through everything and got me a appointment the following week to get some new kit installed. Very happy with the service so far from Lila. Oh and saved a few quid to improve me speed.
June 16, 2026
Unprompted review
Reply from LilaConnect UK
Hi
Thank you for sharing your experience! We’re really pleased to hear Antony made the upgrade process straightforward and got everything arranged quickly for you. It’s great to know you’re very happy with the service and the improved value too.
Kind regards,
Customer Support Team 💜
Lila phoned me to tell me my contract…
Lila phoned me to tell me my contract was up they offered me 1 gig internet for a penny more than 500 mb for 12 months then the price increases after that a couple of quid the chap even offered a new router aswell I'm well chuffed with them
June 16, 2026
Unprompted review
Reply from LilaConnect UK
Hi John,
Thank you for sharing your experience!
We’re really pleased to hear the team was able to offer you a great deal and make the process straightforward. It’s great to know you’re happy with the service and your new setup.
Kind regards,
Customer Support Team 💜
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