Moved to a new house, previous occupant was with Lila so we didn’t need the installation service, it was simply a case of activating the line. Ordered the 150mb speed and getting 160mb, rock solid. A... See more
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Review summary
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Reviews shaping this summary
As a fibre optic engineer by trade choosing LC was easy. Fibre to the property, speeds of 1.8Gb for that price is incredible. I have full wifi coverage in the house as you can hardwire the router into... See more
Company replied
Marcus and Jakub turned up in the time window specified. Did a great job burying the line and cleaned up after themselves. Didn't leave until the service was active and called through to activate the... See more
Company replied
Reported an issue with my broadband at 3:30pm on Thursday, by 10am the following day the engineers came and resolved the issue. The engineers (Nikki and Keith) were very friendly and polite and I c... See more
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Company details
Written by the company
At LilaConnect, we deliver BROADBAND DONE BRILLIANTLY! Ultrafast, full-fibre broadband built for real life. No patchy connections. No evening slowdowns. No mid-term price hikes. Just a rock-solid, lightning-fast connection with upload speeds that leave the national average behind.* Our customers stick with LilaConnect because we keep things simple; honest pricing, outstanding service, and broadband that just works. Whether you’re streaming, gaming, working from home, or running a busy household, LilaConnect delivers speed, reliability, and performance you can rely on… every day, every time. That’s Broadband Done Brilliantly! * Ofcom UK Home Broadband Performance Report, March 2023. FAQ: https://lilaconnect.co.uk/faq
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4.5
Excellent
2K reviews
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Replied to 90% of negative reviews
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Thank you Luke!
Luke was very professional when coming to update the Lila Connect equipment. He was really patient and explained what everything did, what we can recycle etc. and was just lovely. Thank you so much!
June 9, 2026
Unprompted review
Reply from LilaConnect UK
Hi Danielle,
Thank you so much for your lovely feedback!
We’re delighted to hear Luke made such a positive impression—his professionalism, patience, and clear explanations are exactly what we aim for.
We’ll be sure to pass on your kind words to him 😊
Kind regards,
Customer Support Team 💜
Reply from LilaConnect UK
Hi Nicola,
Thank you so much for your review! 🌟
We’re delighted to hear the switch was so easy and that you found our team professional throughout.
Kind regards,
Customer Support Team 💜
The engineer came and did great job
The engineer came and did great job. There was an issue with connection, but they solved it.
Good job, we’re satisfied!
May 29, 2026
Reply from LilaConnect UK
Hi Andrian,
Thank you for your great feedback!
We’re really pleased to hear the engineer resolved the connection issue and that everything is now working well for you.
Kind regards,
Customer Support Team 💜
Reply from LilaConnect UK
Hi,
Thank you for your great feedback!
We’re really pleased you think LilaConnect is very good.
Kind regards,
Customer Support Team 💜
I found Anthony very professional and…
I found Anthony very professional and courteous and really helped us out getting our Wi-Fi set up for later on this month. He’s a credit to your team thanks Anthony Turner.
June 6, 2026
Unprompted review
Reply from LilaConnect UK
Hi Robert,
Thank you for your great feedback!
We’re really pleased to hear Anthony provided such professional and courteous support and helped get everything set up for you. He’s a real credit to our team, and we’ll be sure to pass on your thanks.
Kind regards,
Customer Support Team 💜
Marcus and Jacob did a great job
Marcus and Jacob did a great job, thanks guys
June 5, 2026
Unprompted review
Reply from LilaConnect UK
Hi Matt,
Thank you for your great feedback!
We’re really pleased to hear Marcus and Jacob did a great job. We’ll be sure to pass on your thanks to them.
Kind regards,
Customer Support Team 💜
Marcus and Jakub instalation.
Marcus and Jakub turned up in the time window specified. Did a great job burying the line and cleaned up after themselves. Didn't leave until the service was active and called through to activate the service as it didn't automatically connect so made the whole process completely stress free. Nice lads.. polite and respectful. Review by James
June 5, 2026
Unprompted review
Reply from LilaConnect UK
Hi James,
Thank you so much for your fantastic feedback!
We’re really pleased to hear Marcus and Jakub provided such a thorough and professional installation, from getting everything set up to making sure you were fully up and running. It’s great to know they made the whole experience stress‑free – we’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Marcus and Jakob come fix my internet…
Marcus and Jakob come fix my internet were really quick, great lads and a credit to the company
June 5, 2026
Unprompted review
Reply from LilaConnect UK
Hi Nicholas,
Thank you for your great feedback!
We’re really pleased to hear Marcus and Jakob got your issue sorted so quickly and made such a positive impression.
We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Antony was professional and friendly
Antony was professional and friendly, he knew all about the product and was happy to help
June 5, 2026
Unprompted review
Reply from LilaConnect UK
Hi,
Thank you for your great feedback!
We’re really pleased to hear Antony was professional, friendly, and able to help with your enquiry. We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Great experience very nice people…
Great experience very nice people helped a lot was willing to chat and did the work correctly thanks a lot Nikki and Jake
June 4, 2026
Unprompted review
Reply from LilaConnect UK
Hi Jasmine,
Thank you for your great feedback!
We’re really pleased to hear you had a positive experience and that Nikki and Jake were friendly, helpful, and got everything sorted for you. We’ll be sure to pass on your kind words to them.
Kind regards,
Customer Support Team 💜
Kayur was very helpful and resovled my…
Kayur was very helpful and resovled my issues quickly
June 4, 2026
Unprompted review
Reply from LilaConnect UK
Hi Elisha,
Thank you for taking the time to share your feedback.
We’re really pleased to hear Kayur was helpful and able to resolve your issues so quickly. I’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Fantastic ISP
Fantastic service for the last few years from Lila, lightning quick internet and never have any problems with them. Many thanks to Jayed who's just done my renewal and got me a faster package at a lower price.
June 4, 2026
Unprompted review
Reply from LilaConnect UK
Hi James,
Thank you so much for your fantastic feedback!
We’re delighted to hear you’ve enjoyed such reliable service over the years and that Jayed was able to help you with your renewal and upgrade.
We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Had a great experience dealing with…
Had a great experience dealing with Joanne Bott and Kayur Patel both were a great service.
May 29, 2026
Unprompted review
Reply from LilaConnect UK
Hi Ben,
Thank you for your great feedback!
We’re really pleased to hear Joanne and Kayur provided such a positive experience and excellent service.
They’ll be delighted to hear your kind words.
Kind regards,
Customer Support Team 💜
Keith came to install the WiFi set and…
Keith came to install the WiFi set and he was such a nice person and really helpful.
June 4, 2026
Unprompted review
Reply from LilaConnect UK
Hi Kiran,
Thank you for your great feedback.
We’re really pleased to hear Keith was so helpful and made the installation a positive experience. We’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Internet issue.
I contacted Lila regarding an issue with the internet, the response was quick and supportive. Lenny supported me through the set up and ensured everything was operating how it should, he was very patient and supportive throughout the call and even stayed on after his finish time. He was very clear in his instructions and kept them really simple to understand. Internet working correctly now and I will recommend Lila to everyone from now on.
May 29, 2026
Unprompted review
Reply from LilaConnect UK
Hi Jonathan,
Thank you so much for your fantastic feedback!
We’re really pleased to hear Lenny provided such patient and supportive help, and that everything is now working as it should. It’s great to know you felt supported throughout and appreciated the updates – we’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
It’s a lot faster than any other…
It’s a lot faster than any other broadband network and it is cheaper than any other network. I recommend anyone to get lila broadband
May 25, 2026
Reply from LilaConnect UK
Hi Mr Dutton,
Thank you for your fantastic feedback!
We’re delighted to hear you’re enjoying the speed and value of the service.
We really appreciate the recommendation.
Kind regards,
Customer Support Team 💜
Good price
Good price. Agreed set up date, kept informed but very slow to respond to a query with regard to full house coverage and still awaiting a solution.
June 1, 2026
Reply from LilaConnect UK
Hi Kim,
Thank you for sharing your feedback.
We’re pleased to hear you were happy with the installation and communication, but we’re sorry for the delay in responding to your query regarding full home coverage.
Kind regards,
Customer Support Team 💜
Reply from LilaConnect UK
Hi Aso,
Thank you for taking the time to provide your feedback!
We’re really pleased to hear you’re receiving very good service and finding it easy to use.
Kind regards,
Customer Support Team 💜
Best ISP in my 31 years
Having issues with no Public IP address recently (Pokemon Center Queues), informed Anthony of the problem, he understood and offered us the promotional package upgrade at a small extra monthly cost including the price lock which will help us a lot, we have no intentions of leaving this company with the support and care they put into their customers. Thank you Anthony for going above and beyond. Thank you Lila for providing excellent internet and excellent services all round.
June 2, 2026
Unprompted review
Reply from LilaConnect UK
Hi Josh,
Thank you so much for your fantastic feedback!
We’re really pleased to hear Anthony was able to support you and provide a solution that worked well for you. It’s great to know you feel so well looked after — we’ll be sure to pass on your kind words to him.
Kind regards,
Customer Support Team 💜
Anthony was great help very straight…
Anthony was great help very straight forward sign up would definitely recommend
June 2, 2026
Unprompted review
Reply from LilaConnect UK
Hi Conrad,
Thank you for your great feedback! We’re really pleased to hear Anthony made the sign-up process straightforward and provided such helpful support. We really appreciate your recommendation.
Kind regards,
Customer Support Team 💜
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