Have ordered from Lily’s Kitchen before & have never had a problem but I have been waiting 10 days for my most recent order now! I have e mailed their customer service but no response! Further to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My poodles LOVE all things Lily’s Kitchen. They have a varied selection of meals, likewise treats. Bunty will try to scoff Jon’s dinner, she eats as though she’s constantly starving, while he prefer... See more
Have been using Lilys for years and their service remains consistently good. Never had any problem with orders - they are always efficiently processed. Our dog loves Lilys wet food and is quite a pick... See more
My dog, Luna, loves Likys Kitchen dog food. There is such a wide range of dog food and I love that there are so many flavours to try for your pet and the prices are very reasonable compared to the sam... See more
Company details
About Lily's Kitchen
Written by the company
In 2008 our founder Henrietta started making food from scratch at her kitchen table in London for her Border Terrier Lily. All because she really, really loved her. That love for our pets started Lily’s Kitchen and still keeps us going today.
Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.
For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:
Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.
Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.
Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.
Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.
For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:
Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.
Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.
Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.
Contact info
Goodge Street, W1T 2QA, London, United Kingdom
- 020 7433 1863
- hello@lilyskitchen.co.uk
- lilyskitchen.co.uk
4.7
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My dog loved it thank you ,!!
My dog loved it thank you ,!!! First class taste obviously and woofed it down in no time
June 23, 2026
Great food for my pooch who is very…
Great food for my pooch who is very choosy - and is allergic to wheat etc so care is needed in his food, but he still likes it to taste great which some other non allergic brands do not (well I haven't tested them but he appears to find them non appetising).
Good easy ordering and delivery.
June 23, 2026
Nora my rescue staffie loves this food
Nora my rescue staffie loves this food, arrived quick.
June 19, 2026
Service is brilliant and Socrates loves…
Service is brilliant and Socrates loves Lily's Kitchen and he is thriving on it.
June 22, 2026
With an elderly dog that is difficult…
With an elderly dog that is difficult to feed, and having to hide pills in his food, Lily's Kitchen gets more success than most other foods!
June 19, 2026
Great prices delivery when they say its…
Great prices delivery when they say its going to be delivered and its good for my dogs,whats not to like?
June 22, 2026
Leia approved 👌
It's the only food our dog will eat, she loves it. Plus always quick delivery
June 22, 2026
Dog enjoys food
Clear ordering process, items arrived on time and dog loves the food. Hopefully it is nutritious. 🤔
June 22, 2026
My dog loves the beefburgers treats
My dog loves the beefburgers treats. I save them as special “rewards” when she does something clever!
June 22, 2026
My little fussy ester
As far as I can make out my dog
gives 4:5 stars , I personally will give you for delivery and handling and ease of selection. Mind you my dog is veryy fussy( pedigree toy poodle)
June 22, 2026
I've been ordering from Lily's Kitchen…
I've been ordering from Lily's Kitchen for years, and it's the only place I buy treats for my dogs. Kali and Nala absolutely love them! The quality is always excellent, delivery is reliable, and I love being on the VIP mailing list as I can usually take advantage of some great discounts. I tend to buy in bulk and have never had any issues. Highly recommended.
May 18, 2026
Great discounts frequently given on top…
Great discounts frequently given on top quality products.
June 22, 2026
Excellent dog food
We ordered a selection of dog food. It came quickly and most importantly - our dogs love it.
It is not cheap, but worth the money.
June 22, 2026
Quick delivery
May 19, 2026
Prompt delivery
June 21, 2026
Goods are of the highest quality
Goods are of the highest quality and my pets love them.
They are always well-packed for safe delivery.
May 19, 2026
My preferred dry food
I’m not an expert so I can be wrong but for me being able to buy this brand for my beloved girl is what I think the best I can giver her. J
June 19, 2026
Never an issue dealing direct with…
Never an issue dealing direct with Lilys Kitchen. Delivery is always quick, and quite often the next day. Great offers, dog loves the food, win, win all round
June 19, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.