Have ordered from Lily’s Kitchen before & have never had a problem but I have been waiting 10 days for my most recent order now! I have e mailed their customer service but no response! Further to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My poodles LOVE all things Lily’s Kitchen. They have a varied selection of meals, likewise treats. Bunty will try to scoff Jon’s dinner, she eats as though she’s constantly starving, while he prefer... See more
Have been using Lilys for years and their service remains consistently good. Never had any problem with orders - they are always efficiently processed. Our dog loves Lilys wet food and is quite a pick... See more
My dog, Luna, loves Likys Kitchen dog food. There is such a wide range of dog food and I love that there are so many flavours to try for your pet and the prices are very reasonable compared to the sam... See more
Company details
About Lily's Kitchen
Written by the company
In 2008 our founder Henrietta started making food from scratch at her kitchen table in London for her Border Terrier Lily. All because she really, really loved her. That love for our pets started Lily’s Kitchen and still keeps us going today.
Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.
For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:
Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.
Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.
Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.
Pets are family and they deserve proper food
But what is proper food? Proper food means nutritionally complete recipes made by experts, labelled honestly, using ethically sourced natural ingredients. No meat meal, no additives and no cheap fillers. Just fresh meat, delicious veg, and herbs and botanicals that support your dogs’ and cats’ health so they can concentrate on sitting on laps, shoulders and heads, demanding walkies, 6am breakfasts and knocking things over with their tails ‘by accident’ – or so they claim.
For people, pets and the planet
We’re a certified BCorp. That means we believe in using business as a force for good. Here are a few of our guiding values:
Supporting charities
In the last 6 months we’ve donated over 28,000 meals to dog and cat shelters and we’re not stopping there. We’re always working on ways we can partner with charities of all sizes to help in any way we can, be it fundraising, donations or rolling up our sleeves and volunteering our own time.
Minimising our pawprint on the planet
From the way we work to improve our packaging (which is nearly all compostable or recyclable) to the cleaning products we choose for our office. Every decision has the planet at it’s core.
Being a BCorp and staying a BCorp
We are the founding UK BCorporation and every three years we re-certify by evidencing meeting the highest standards of verified social and environmental performance, public transparency and legal accountability to balance profit and purpose.
Contact info
Goodge Street, W1T 2QA, London, United Kingdom
- 020 7433 1863
- hello@lilyskitchen.co.uk
- lilyskitchen.co.uk
4.7
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My Cavapoo loves lily’s kitchen food
My Cavapoo loves lily’s kitchen food.
Clean bowl tells the story
Lovely recipes smells and looks good.
To us humans too.
Delivery times very good. Always as expected.
June 19, 2026
Delivering dog food.
Delivering dog food which after a generous discount is good value for money, more important my two dogs lap it up
June 19, 2026
Dog loves her wet food
Dog loves her wet food. I love the voucher codes you send. Win win!
June 19, 2026
Great products
Great products. Easy to use website and quick delivery. Our dogs love the food and treats
May 18, 2026
As a committed customer
As a committed customer, Lily's is always best value for the best food our border collie can get :)
June 19, 2026
They give good service
They give good service. Ordered goods on friday and delivered next day, Alway giving good promotions.
June 18, 2026
Amazing company
Great food for our dog Lily. She is in love with the treats. One of the best customer service I ever dealt with. Amazing!
June 18, 2026
Great value dog food
I always get a discount and delivery is always swift and dogs love your food
June 17, 2026
Price and quality are excellent
Price and quality are excellent, just would like more choice for senior dogs and maybe more limited edition.
June 18, 2026
It was easy to order good choices…
It was easy to order good choices specifically the grain free food are dog 🐕 loves it 👍 delivery service is usually good but last time was a couple days late 😬
June 18, 2026
Easy to order
Easy to order and normal get delivery within two days never had any issues
My dog loves the food and it’s got no nasty additives in
June 18, 2026
Good range of treats for dogs
Good range of treats for dogs. Our dogs love the woof brush. Service good as always. Thoroughly recommend
June 17, 2026
Good my dog is fussy but he loves…
Good my dog is fussy but he loves lily’s kitchen food
June 17, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Change delivery courier
Like efficient service
Dislike the carrier used by lilys kitchen who dump boxes outside splitting them in the process.
Suggest they use a better courier
June 17, 2026
Reply from Lily's Kitchen
Hi there,
Thank you for taking the time to leave us this feedback. I'm sorry to hear of your delivery experience, this isn't what we'd expect, and I do apologise for all concerns caused.
If you would like to discuss this further, please do get in touch with us at hello@lilyskitchen.co.uk, and we will be more than happy to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.