Lime Reviews 

Why do I keep paying for roughly 800 minutes of lime bike usage a month if hordes of people (and not just wayward teenagers) don’t? I have recently noticed that the quality of the bicycles has declined noticeably, often forcing me to swap bikes during my cycle, as they are simply unsafe after having been used and abused by those breaking the security mechanisms. There is no incentive for those users who pay, treat the bicycles with respect, adhere to the parking rules, etc.

The bike’s lights were broken. I didn’t realise till after I paid. The biggest surprise was the price I paid -£12 for a ride of 3.5 miles. Would have been cheaper to get an uber. Shocking.

London - [First of all, why is Lime listed as a car accessories shop on Trustpilot?]. I picked up a Lime bike to travel the 20 mins or so to work. First time ever. Journey was fine, though I now know why riders often look so unstable and wobbly- the bikes are very, very heavy, and the power engages very abruptly. My main issue was that It was shockingly expensive. The same journey by bus is £1.75 - I paid £7.67 to Lime for 23 mins so it’s not just a bit more expensive but four times the cost. Can’t see a reason why I would bother using Lime again.

If I could give 0 stars I would. Lime were somehow able to access 2 different bank cards via my ApplePay, and double charged me for multiple rides, despite me never authenticating this. These charges do not show up in my Lime account, only on my bank statements. I contacted Lime regarding this, and they have since gone completely silent - refusing to respond to emails. I am going to be contacting the police regarding this, as it is fraud. DO NOT USE THIS COMPANY.

Ongoing Obstruction from E-Bike Parking – Unacceptable

Since an e-bike parking bay was installed next to a drop kerb leading into a private garage, we’ve had constant issues. Bikes are regularly dumped outside of the marked area — directly in front of the garage, on the pavement, and even in a nearby alley — making it extremely difficult (and sometimes impossible) to access the property.

This is causing major problems for an elderly disabled resident who relies on that access for hospital appointments and daily transport. Despite the location being clearly unsuitable, nothing has been done to stop this misuse.

We’ve had enough. If this isn’t resolved, we’ll be taking the matter further. Companies providing these bikes must take responsibility for where their parking bays are placed and how their users behave. This is causing real-world harm and needs urgent attention.

Lime bikes dumped in rivers causing pollution from their batteries and yet Lime are doing nothing to prevent this. Shit company.

It is pretty expensive and the bikes are really heavy and awkward to manoeuvre. Definitely made with men in mind as I don’t have that small hands but 5 minutes in my hands were in pain as trying to reach the breaks over the bulky handle is incredibly difficult if you have female or small hands.

From broken pedals, out if service bikes to failed prepayments resulting in massive charges. Lime are a scam. Lets work together to get them thrown out if town.

The company has allowed my bank account to be drained. I could not get to work as a result of fraud on my card through someone using my card details in multiple rides. They will not acknowledge my request for my days salary as compensation. Just putting it out there as their customer service team has been ignorant and inconsiderate.

I rented TWO scooters in Austin TX. Both batteries died! I had to push both to a legal parking area to end my rides WHILE paying for the rental. Never again!!!!

Started using Lime bikes in London a month ago. In theory, it’s obviously a great idea to get a city mobile and often quicker than public transport. The execution is woeful. Not nearly enough capacity for demand, broken bikes reported by users are left in service for the next unassuming person to find, GPS is sometimes inaccurate so you can’t find the bike you reserved, selfish users get away with hiding or locking bikes yet nothing is done when reported.

The payment system and time limits mean that when you face an issue of an unusable bike with not another one nearby, you have to spend more time writing complaint emails to get a refund.

Save the effort. Buy or rent your own bike. That’s what I’ll be doing from now on.

Lime, your infrastructure and processes are hopeless.

I like using the bikes but the customer service is horrifically bad. I lost 90 minutes from the 400 I bought because the app glitched and I couldn’t back on. When I reported it no one got back to me and I was just sent a notification saying, “you don’t have to pay for this ride”, which mattered little to me given I had already paid for the minutes anyway. Unless I get my minutes refunded I strongly stand by this.

Lime sucks their bikes are always broken the app freezes all the time - instead of easing your journey it can fine just makes it more painful

Veeery expensive compared to tube or bus or uber with added benefit of potentially being knocked off by a car or a moped. Fun to ride especially at traffic lights as acceleration is good but over long distances the lack of gears and the fact that the engine cuts off at 15mph make it a sluggish offering. Won’t be using again. You had my attention while it lasted Lime. Back to tube/bus/uber

Evil company.
I found a bike parked inappropriately such that it had fallen into my appropriately parked car in the street causing damage to the paintwork.
Line denies any liability and blames unknown third parties for the damage.
They are horrible to deal with and accept no responsibility for their product or their riders’ irresponsible behaviour. Nor will they supply the details of the rider to enable me to pursue an insurance claim. I will be pursuing this matter through my lawyer in principle.
Folks, don’t use Lime.

I had a ride that refused to allow me to park, I moved to 5 different locations (Auckland Central) where I have usually parked. It was showing as being well away from all no-park zones. In the end my phone ran flat and I had to leave the scooter. I emailed, they responded and offered a refund of $23 on the $40.08 charge!!!!! Then before they refunded the $23 they increased the charge to $63.08!!!!!!! I am on my 5th or 6th email to them and think I may need to make a claim through the claims tribunal. They should have refunded the whole $40.08 before they top loaded it, certainly I am chasing a full refund now!!!!!

Out of all the bike rental companys lime is the worst. They never clean up their bikes, and they just pile up on the Pavement in Copenhagen. The other ones are better at cleaning up after themselves. I wrote to them about the problem but nothing is done about it. I cant believe this way of running a company is even legal

Do not use this company! They are scammers! You will pick up a bike and have to return it in a ridiculously unsafe area.

i used today for the 1st time good ride n fun but i think its not cheap. Few min ride cost me over 3.40. A bus n taxi are much cheaper than this. Readig the users feedbacks they are complaining abt charges n unfair charges. I am worried i wont get double charged for today few min uses of today.

If a lime bike damages your property, don't expect any accountability. One of their bikes fell over and hit my parked car, and after dragging out the case, they ultimately denied all responsibility. Must be nice to run a business where you cause damage and just say "not our fault" - this is a scam. Avoid this company.