Lindt Chocolate UK Reviews 

6,073
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 4,810 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide variety of products, often highlighting their favorite chocolate types and exceptional range of fillings. Many appreciate the fast and reliable delivery, noting items arrive quickly, safely, and are always well-packaged. The ordering process is frequently described as easy and efficient, contributing to a fantastic overall purchasing experience. However, some people mentioned issues with delivery, specifically a lack of tracking and occasional delays. Several reviewers reported their chocolates arrived melted, particularly during hot weather, often due to delayed parcels.

What people talk about most

Product

Clients share positive opinions on product quality, often describing the chocolates as delicious, lovely, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising its speed and efficiency,... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the delicious taste and high quality... See more

Order

Customers had ambiguous experiences with order, with many finding the ordering process easy and praising... See more

Service

Reviewers mention positive feedback about service, often highlighting the excellent experience from... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I placed a large order of sale items but most of them expire in September, which was disappointing. My family members will appreciate them though. Delivery was quick and they were well packaged. Th... See more

Company replied

Rated 4 out of 5 stars

Good price, better choice than in the supermarkets, well packed. He downside is that the website site tracking was a bit odd, we had recieved it unexpectedly even though the website said it hadn't be... See more

Rated 5 out of 5 stars

I’ve been a customer for a few years now and the experience of purchasing and delivering chocolates etc is fantastic Only once have I had a problem and it was sorted out immediately The site is e... See more

Rated 5 out of 5 stars

I enjoy ordering from Lindt as it’s one of my favourite chocolate brands. I order regularly and sometimes spend more than I should! However it’s the only place that I can find Lindt chocolate orange b... See more

Company replied


Company details

Written by the company

Since 1845, Lindt has been dedicated to producing the finest chocolates and the recipes created by the Lindt Master Chocolatiers are of the highest quality to delight your taste buds. Whether it is the perfect gift for any occasion, or a blissful treat just for you, Lindt Chocolate is always made with the finest ingredients with passion and love. Lindt is one of the few “bean-to-bar” chocolate makers in the world. We take on responsibility from the selection of cocoa beans right through to the finished product. Discover a world of pure indulgence and delight with our brands such as Lindt LINDOR, Lindt EXCELLENCE and Lindt GOLD BUNNY.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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4.3

All reviews

(6,073)

4,779 reviews in the last 12 months

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Rated 4 out of 5 stars

I wish I could give you 5 stars but the…

I wish I could give you 5 stars but the delivery was a bit painful to deal with

July 14, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We appreciate your feedback and are truly sorry to hear about the delivery issues. We are always working to improve our services.

Rated 5 out of 5 stars

Website is easy to use and my chocs…

Website is easy to use and my chocs arrived v quickly. Would def order from Lindt again

July 8, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your lovely feedback. Correspondence from consumers enjoying Lindt chocolate is always very welcome.

Rated 5 out of 5 stars

Parcel arrived quickly and was well…

Parcel arrived quickly and was well packed to keep contents safe.

July 14, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are so pleased to hear that your parcel arrived quickly and that the packaging kept your contents safe. Thank you for your kind words!

Rated 5 out of 5 stars

Order arrived quickly and was well…

Order arrived quickly and was well packed. Always good quality chocolate.

July 14, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your lovely feedback. Correspondence from consumers enjoying Lindt chocolate is always very welcome.

Rated 5 out of 5 stars

Great

Great communication, service & delivery. Yummy chocolate

July 13, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your lovely feedback. Correspondence from consumers enjoying Lindt chocolate is always very welcome.

Rated 5 out of 5 stars

Excellent product and brilliant…

Excellent product and brilliant delivery using Royal mail 👏 👌

July 14, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're so pleased to hear you enjoyed our product and the delivery service. Thank you for taking the time to share your positive experience with us!

Rated 5 out of 5 stars

Very impressed first time customer

As first time customer I was so impressed with my experience of ordering online.
Competitive pricing for my favourite 90% dark chocolate. No more expensive than supermarkets.
Also good range of sale items so ended up buying an additional product as a gift.
Free delivery for orders over £50 so made sense to stock up.
Items were so carefully packaged and protected. Really exceptional.
And quick tracked delivery.
Full marks to the Lindt team.
I will definitely be visiting your site again.
The only constructive feedback I have is that I got bombarded with marketing emails after I signed up to the newsletter.
I was obviously able to unsubscribe, but if you had just sent a monthly email for example, I would have stayed subscribed.

July 14, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are so pleased to hear about your excellent first experience with our online ordering, competitive pricing, and carefully packaged delivery. Your positive feedback truly means a lot to us. We also appreciate your constructive comments regarding our marketing emails. We understand that receiving too many communications can be overwhelming, and we are actively reviewing our newsletter frequency to ensure a better experience for our valued customers. We look forward to welcoming you back to our site.

Rated 5 out of 5 stars

Great chocolate and in the sale too!

Went into the Bicester outlet store where i discovered the sale and offer but i didn't like the selection of chocolates they had chosen so i went home and ordered what i do like online. A little slow to be delivered but the packaging was good and the chocolates (only eaten a couple) were great. I love Lindt chocolate so it was a winner for me!

July 14, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are grateful for your kind words and pleased to hear that you enjoy our chocolate.

Rated 2 out of 5 stars

Chocolates expiring within 2 months

Was not informed on delivery times, split deliveries on order.
Chocolates expiring within 2 months

July 14, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your feedback - we are sorry to hear that your experience didn't live up to our high standards. We understand our customer service team has been in touch with you to resolve the matter. If you need any further assistance, please contact us via our contact page at www.lindt.co.uk/contact-us and we will be happy to assist you.
Thanks again, Lindt UK

Rated 4 out of 5 stars

Love Lindt chocolate

Love Lindt chocolate. Would have given it 5 stars but one item was missing from my order. I sent them an email and I am being refunded.

July 14, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We're so glad you love our chocolate! We appreciate you bringing the missing item to our attention and are pleased we could resolve it for you.

Rated 5 out of 5 stars

Was a gift for an elderly relative

Was a gift for an elderly relative. I was very pleased with the selection I had picked for her. She did not know she was getting the parcel and when it was delivered, she was over the moon. All her favourite chocs were there and she ate one smallish bar there and then. Keep up the good work Lindt, you are doing a great job. By the way the delivery was great.

July 13, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are so pleased to hear that your elderly relative enjoyed the chocolate selection and that the surprise delivery brought her so much joy. It warms our hearts to know she appreciated her favorite treats. We are also glad the delivery was great. Thank you for your kind words and for choosing us!

Rated 1 out of 5 stars

I am very disappointed with the service…

I am very disappointed with the service I have received from Lindt Chocolate UK.

I placed an order worth £400, but I was never provided with any tracking information. I have had to chase my order myself, and it is still pending.

Given the high temperatures and the fact that the order contains chocolate, I expected a smooth and efficient delivery process. Instead, I have been emailing back and forth with customer service, and I am still no clearer on the status of my delivery.

I chose Lindt because of its reputation for high-quality products, but unfortunately the customer service has been very disappointing. I currently have a pending complaint and hope this matter is resolved as soon as possible.

July 13, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your feedback - we are sorry to hear of the difficulties you have experienced following your order. We have passed your details to our customer service team and they will be in touch with you to resolve the matter. Thanks again, Lindt UK

Rated 5 out of 5 stars

The best chocolates

The best chocolates, always beautifully packaged.

July 13, 2026
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

We are grateful for your kind words and pleased to hear that you enjoy our chocolate.

Rated 1 out of 5 stars

Not happy with delivery company as…

Not happy with delivery company as there was no tracking or notification of delivery. Found our box under our car , don’t know when they delivered it . The chocolates had melted in this heatwave. Who do I complain to . Delivering company who didn’t leave any details that they left the box under my or Lindt who didn’t provide tracking details.
Your Invoice #80001771319 for Order #100001951619

July 18, 2026
Unprompted review
Lindt Chocolate UK logo

Reply from Lindt Chocolate UK

Thank you for your feedback - we are sorry to hear that your experience didn't live up to our high standards. We understand our customer service team has been in touch with you to resolve the matter. If you need any further assistance, please contact us via our contact page at www.lindt.co.uk/contact-us and we will be happy to assist you. Thanks again, Lindt UK

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